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Centerfire Rifles - Semiautomatic or Gas Operated Centerfire rifles, carbines and other gas operated rifles.

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  #1  
Old 03-01-2012, 8:18 PM
Coyotegunner Coyotegunner is offline
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Default Turners Bad Customer Service

I have to vent a little here.I am not a young man.I have worked hard for everything I have.Other than what God has provided,I have been given nothing.
Close to 25 years I have lived in the high desert and have found it difficult to find quality guns in our small gun shops in the area.I have ordered several from the small guys,but that is not a replacement for a hands on purchase.
The local 50 miles away Turners(San Bernardino,has shared in my bounty over the years to no less then $40,000 in gun sales.That is just what I kept reciepts for.A few months back,I was looking for 22 CB longs in their store and struck up a conversation with another customer about why I use them for rabbits,due to their being fairly quiet and do a good job on rabbits.I had a very much younger(at least half my age) clerk jump into the conversation.He proceeded to tell me I was full of SHHT,that the CBs are not subsonic and there is better bullets for it.Maybe I took the words wrong from a stranger,but I feel he showed bad customer service as well as just needing a good ole fashion trip to the ground from this old man.Second story came today.A young nephew of my hunting partner of 28 years called and was looking for a low cost 223.He is in college and has little money at this time and wants to start hunting with me.He was going to buy a gun from online Buds gunshop and have it sent.I asked him to let me look around first.I found the Turners had some closeout 223 rifles on there web sight and recommended him to go into the San Bernardino store and buy it,they could transfer between stores.I wanted to know if they could check their computer and see if they actually had at least 1 of the 4 exact alike guns that were on the web list.I then called the store and went through 3 people before getting to Roy.I told him I was 50 miles away,If Roy reads this,good.I believe a Roy was at one time the manager in that store.I gave him the sku number and description of the gun,and the stores that were supposed to have them.I did most of his job for him.He stated after a few minutes they did not have any,but they have new stock for $200 more.In the mean time my young friend had printed the list off the web and took it with him to the store.They had the same gun in a different caliber,but when he produced the list they were able to find one of the clearance guns in another store ,which he purchased.
My point--Twice bad feelings towards this store.How hard can a place make it on a person to buy what they want?This is still a poor economy.I have been in the same store recently and there was no less than 3 clerks leaning on the gun counter,with only 2 customers in the store.They are only one of several that I buy from.I am not wasting my time with this kind of customer service again.
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  #2  
Old 03-01-2012, 9:03 PM
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Yeah it sux when you bust your@ss to make your money and when you go to spend it stuff like this happens. Sorry to hear it!
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  #3  
Old 03-01-2012, 9:07 PM
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Agreed. I hate Turners employes a bunch of mall ninja punks.
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Old 03-01-2012, 9:26 PM
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Quote:
Originally Posted by Coyotegunner View Post
...I then called the store and went through 3 people before getting to Roy...
Wow, you got them to answer the phone? You got me beat. You know, the web is full of stories about bad customer service by Turners. It's a discount store and evidently, they can't find good help for the wages they are willing to pay. To tell you the truth the whole industry lacks knowledgeable people, especially at the retail level. I'm pretty use to it by now.
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  #5  
Old 03-01-2012, 9:34 PM
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+1 to hating Tuners.
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  #6  
Old 03-01-2012, 9:37 PM
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I still remember walking into turners, wanting to buy a SA 1911 TRP... expensive handgun... they of course didn't have one in stock.

I ask, "Can i pay you for it and can you order it for me please?"

The managers response, "Well I could... if I felt like it." The proceeded to roll his eyes and walk away.

What a joke.

With that, I took $20K of my business elsewhere.
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Old 03-01-2012, 9:37 PM
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Tuck Furners.
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  #8  
Old 03-01-2012, 9:38 PM
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I often visit the San Bernardino Turners because it is close… I like going into see what is on the shelves but I “hate” talking to the guys who work the gun counter. Frequently I wish they had a self-check out counter
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  #9  
Old 03-01-2012, 9:53 PM
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Everytime I go to Turners I tell myself:

A) These people are minimum wage rejects
B) They are Mentally Challenged.
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  #10  
Old 03-01-2012, 9:56 PM
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Quote:
Originally Posted by weber_2 View Post
Agreed. I hate Turners employes a bunch of mall ninja punks.
They are not mall ninjas, cause at least mall ninjas know what a gun is, most of the turners employees I come in contact with, all seem like they get driven to the store on the short bus.. they know less about the law then most customers do, not to mention.. the lack of SAFE gun handling skills that are shown time and time and time again..

the other day i was in my local turners, a customer was asking about a remington 700 sps tactical, the turners douche, could not figure out how to take the bolt out.. that is why at my local turners, I ONLY TALK TO ONE GUY THERE.. FRED.. as he is the only one there who does not have there head up there ***** sideways..

turners customer service is crap.. the young KIDS they hire are unsafe with firearms, and their attitudes make you want to take them out back, and well you get the picture..
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  #11  
Old 03-01-2012, 9:56 PM
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If you had a problem, let them know on their forum here:

http://www.calguns.net/calgunforum/f...play.php?f=238
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  #12  
Old 03-01-2012, 9:57 PM
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Quote:
Originally Posted by akjunkie View Post
Everytime I go to Turners I tell myself:

A) These people are minimum wage rejects
B) They are Mentally Challenged.
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  #13  
Old 03-01-2012, 10:00 PM
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Wow glad my local Turners in Norwalk is nothing like that.

Makes you wonder if it has more to do with the talent pool they have to draw from in that area as opposed to a corporate issue.

To the OP, you should move or cross post this to Turners Vendor forum here on Calguns and ask for some feedback. The corporate guys are pretty good about monitoring and addressing issues posted in their forum.

Might be that store needs some shaking up.
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  #14  
Old 03-01-2012, 10:00 PM
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Wow glad my local Turners in Norwalk is nothing like that.

Makes you wonder if it has more to do with the talent pool they have to draw from in that area as opposed to a corporate issue.

To the OP, you should move or cross post this to Turners Vendor forum here on Calguns and ask for some feedback. The corporate guys are pretty good about monitoring and addressing issues posted in their forum.

Might be that store needs some shaking up.
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  #15  
Old 03-01-2012, 10:01 PM
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I had a very good experience last time I was there. They stayed open late to do a PPT and showed us many of their other rifles while we waited for the transfer to be complete in the computer.
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Old 03-01-2012, 10:08 PM
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Originally Posted by SarcoBlaster View Post
Tuck Furners.
Reminds me of my buddy who goes to Sac State and they all wear Duck Favis shirts for sporting events.
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  #17  
Old 03-01-2012, 10:10 PM
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Lol, I've heard story after story about Turners, starting to wonder how they stay in business with so many mom n pop shops still around. I've only bought two things from Turners. One was a safe that was on sale for a great price and since I knew exactly what I wanted there was really nothing more than "Put this in my truck please" and swiping my debit card.. second was when I asked for a box of .22lr and the clerk handed me a box of .22 shorts. When I tried to hand them back thinking he made a simple mistake and grabbed the wrong box, he gave me a rude look and tried to convince me that they are the same round. Luckily for me, the only Turners remotely close to me has almost nothing that interests me in their piss poor selection of firearms, never had much reason to go there aside from the safe.
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Old 03-01-2012, 10:26 PM
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Quote:
Originally Posted by RONIN. View Post
They are not mall ninjas, cause at least mall ninjas know what a gun is, most of the turners employees I come in contact with, all seem like they get driven to the store on the short bus.. they know less about the law then most customers do, not to mention.. the lack of SAFE gun handling skills that are shown time and time and time again..

the other day i was in my local turners, a customer was asking about a remington 700 sps tactical, the turners douche, could not figure out how to take the bolt out.. that is why at my local turners, I ONLY TALK TO ONE GUY THERE.. FRED.. as he is the only one there who does not have there head up there ***** sideways..

turners customer service is crap.. the young KIDS they hire are unsafe with firearms, and their attitudes make you want to take them out back, and well you get the picture..
hey my turners has a Fred also...the only guy I get my guns from. Also john is very good to work with. btw my local turners is in orange! fountain valley turners treats me like a little kid.
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  #19  
Old 03-01-2012, 10:32 PM
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Not all Turner's are equal. I find that the Kearny Mesa Turners in San Diego has a great staff. Several knowledgeable people and all of them seem friendly. Dan always helps me with whatever I need.
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Old 03-01-2012, 10:37 PM
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Quote:
Originally Posted by romeo26 View Post
hey my turners has a Fred also...the only guy I get my guns from. Also john is very good to work with. btw my local turners is in orange! fountain valley turners treats me like a little kid.
well what do you know.. i figured others would figure it.. yes fred is a GREAT guy to deal with.. always friendly, always helpful, and never has a tude..

the young guys at that turners.. well.. my mom always told me if i don;t have anything nice to say, to just keep it to myself..

best turners story is when one of the idiot young guys there was showing a customer a rifle, and muzzle swept a cop repeatedly.. cop smoked (ripped him a new one) him, so great.. the look on the kids face was priceless.. i thought he was gonna cry..
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Old 03-01-2012, 10:37 PM
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I've noticed that it depends on who you see at my local (Reseda) Turner's. There's a young girl, an older latin dude, and another guy who are all cool and really easy to ask questions to and always seem to be helping customers. If I knew their schedules I'd probably shop there more often. The others....well, there's a reason why I do the majority of my shopping online....
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Old 03-01-2012, 11:08 PM
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Not to totally dog pile on, but I bought my Sig from Turners (Didn't want to, it was just a sweet deal). They could not have cared less that I was going to stroke them $500! I was taking it very seriously, as everyone does, and asking the standard questions. They were just annoyed that I was there. After the excitement of my new gun wore off, I decided to never buy anything from them again.
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Old 03-01-2012, 11:13 PM
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Yeah, I went to reseda looking for mags for my p99 and they did go the extra mile looking.
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Old 03-02-2012, 12:15 AM
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I frequent the Fountain Valley & Orange locations and twice they've screwed up (both locations) by not doing the DROS at time of purchase and when I came back 10 days later they realized the mistake and did the DROS, another 10 day wait. But each time they made up for it with either 2 free mags or a box of ammo. Better than an empty "sorry." -Both instances occurred over 10 years ago, though. I think the DROS is automatic now or something, I haven't had that problem since. Other than that, I'd say my experiences have been neutral to positive. It is retail chain after all, and customer service is a dying art.

Once at the FV location a sales rep recommended bird shot for a HD shotgun, stating it was better than buckshot because it was just as lethal without the overpenetration. I should have said something, but all I could do was facepalm.
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Old 03-02-2012, 3:44 AM
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have you tried bass pro shops for a hunting type of rifle. Ammo Bros is about 20 more minutes of a drive. they dont answer the phone.
driving down from the high desert, i would go to these stores first unless turners has what you want on sale.
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  #26  
Old 03-02-2012, 4:39 AM
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Vote with your wallet and never go back. Write a letter to corporate officers. Write one to each of them CEO CFO etc. And then tell them WHY you will never shop their stores and you will tell everyone you know not to shop there. Nobody on this site can do anything about the way you were treated but you need to let the people at turners who CAN do something about the customer service know what is going on. Nothing against you but there are a lot of people who complain about how they were treated at a store by going online and telling their story but thats where it ends. Thats as far as they take it which IMO is pretty pointless cause it does nothing to fix the actual problem. I hope you at least let the corporate officers know. it may not go anywhere and they may round file it but you never know. I gotta give you credit cause you at least named the store. plenty of people keep that a closely guarded secret.

I just recently ( last two years or so) started going to the FV store and that was because I needed some lures to go fishing and my regular store was closed the first time i went there.
I went to the FV store and I started to notice that their customer service got changed around for the good but that was a while back I haven't been in for 6months or so. Maybe they went back to their regular scheduled programming i don't know. If they treat me right when i go in Ill shop there. if they start being butt heads well Ill go do what i did the last time and not shop there for the next 10-11 years. no skin off my back plenty of gun and tackle shops in the area.
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Old 03-02-2012, 4:43 AM
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Reseda Turners seems to have a decent staff, a couple of the guys there I remember from B & B guns. However, I rarely ever ask a "law" related question, especially since joining CG, what would be the point when history shows you'll more than likely get an incorrect answer.
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Old 03-02-2012, 6:58 AM
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Quote:
Originally Posted by Anunnaki View Post
I frequent the Fountain Valley & Orange locations and twice they've screwed up (both locations) by not doing the DROS at time of purchase and when I came back 10 days later they realized the mistake and did the DROS, another 10 day wait. But each time they made up for it with either 2 free mags or a box of ammo. Better than an empty "sorry." -Both instances occurred over 10 years ago, though. I think the DROS is automatic now or something, I haven't had that problem since. Other than that, I'd say my experiences have been neutral to positive. It is retail chain after all, and customer service is a dying art.
Nope the Orange store still has incompetent people working there. They screwed up my buddies DROS and never processed it. He went 10 days later to pick up his Sig P226 and they told him to come back in another 10 days because they forgot to submit the DROS. They couldnt even give him a simple apology.
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Old 03-02-2012, 7:17 AM
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Turners in Orange is GREAT.. And so is Turners in Corona..

I do lots of business at both and aside for the occasional young employee that doesn't know every aspect of our complicated laws they are fine for what they are.

And as for these anecdotal stories I follow the "there's your truth, my truth, and THE truth".. which is a fancy way of saying there are two sides to every story since the teller (on either side) typically embelishes these tales.
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Old 03-02-2012, 7:19 AM
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Thanks everyone for the support and confirmation that mine are not isolated incidents.I appreciate some telling me to post it,cross post it so that the company can see it and possibly improve.I have kind of a relationship with several of their employees I purchased from over the years and if I see them would deal only with them like others have said they do in their own stores.
I guess my point is,I am a easy person to sell to.
1)I have a great deal of knowledge about firearms,reloading,hunting and what quality is about.
2)I have worked in retail as well as mechanical type jobs all my life.Keep a customer,who is paying your salary happy and looking forward to coming back.
3)I am willing to go the extra mile to find what I want,or what a friend wants and willing to help you sell me or someone else something,So we are both happy in the business transition.
They really need a episode of The Boss here.
All this added.I said originally,I am getting old and not willing to waste my valuable time on this company.It takes a lot to piss me off.While I will not continue to post on here.I will do everything in my social network to keep the business out of Turners Outdoorsman.
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Old 03-02-2012, 7:44 AM
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In te high desert, I'd recommend buying from yzernie. Better prices most of the time and zero attitude (only good conversation). He's in the commercial sales section. Hope this helps.
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Old 03-02-2012, 7:50 AM
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I empathize with the OPs experience, but to paint such a broad brush over a whole company in which they have quite a few stores is a little unfair. I have had a bad experiences at Turners, but the local one in the South Bay has been pretty good. Not to mention the fact they are always are busy.

What struck me kind of funny is they were described as a "discount" gun store, I find them in reality to be quite expensive unless they have a sale going on.

However, the best way to show your displeasure is to take your business elsewhere. Whats sad is a lot of us here in Cali want to give our local gun stores business, but its hard when you are treated in such a manner.

To the OP, you should have told the young guy behind the counter to have a coke and STFU, just for the fact of budding in your conversation.

Dave
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Old 03-02-2012, 7:52 AM
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Quote:
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Not all Turner's are equal. I find that the Kearny Mesa Turners in San Diego has a great staff. Several knowledgeable people and all of them seem friendly. Dan always helps me with whatever I need.
Mostly.
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Old 03-02-2012, 7:52 AM
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In te high desert, I'd recommend buying from yzernie. Better prices most of the time and zero attitude (only good conversation). He's in the commercial sales section. Hope this helps.
This exactly 100%
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Old 03-02-2012, 7:53 AM
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Default I like Turners!!!!

Geez guys, there are knuckleheads everywhere. Just because you had a bad experience with someone, don't bash the whole chain.

I've been to the San Bernardino store a number of times and agree that a couple of the guys behind the gun counter leave a bit to be desired.

On the other hand, the Rancho Cucamonga store seems to be staffed with excellent employees!!!! I've bought a few guns from them and in fact am picking up two more from gun jail tomorrow!!!! I've been in there probably 20 times or more and they have always been professional, courteous, and quick to offer to look up an item for me or do a special order.

They're now carrying LAX ammo, which is another reason for me to visit!!!!
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  #36  
Old 03-02-2012, 7:57 AM
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bubbapug1 bubbapug1 is offline
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I've had my share of being first in line, and the only one at the counter...and being passed over three times to walk ups because someone didn't want to do a PPT (thanks Aaron).

But...I have also had someone at Turners go more than the extra mile to instruct me on fishing tackle, how to select the proper line, how to operate a particular gun, how to maintain a certain handgun, etc.

It's really a crap shot on who you pick up at the counter. Some of the guys in Orange are very helpful, and listening to them dicuss some features on AR's showed some deep thought and reasoning on the weapons they were selling.

I won't do a PPT at Turners, and I probably won't buy any gun there, not matter how cheap it is, but I will buy ammo there now on occasion, and get my reels wound, and buy hooks and rods, but as for any of the 138 transactions I have done the last five years, I did the first two at Turners, and than I found rifle gear and OC Armory, and I am not going back to Turners if I can help it...
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  #37  
Old 03-02-2012, 7:59 AM
ACRfan ACRfan is offline
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I went to the turners in chino on sat.. I went in there and I could not get one person to talk to me they were all just standing around behind the counter Shuffling papers..I was going to buy a shotgun but I guess they didn't think so.. So I'm going to go to ammo bros and get it now..
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  #38  
Old 03-02-2012, 8:06 AM
Sturnovik Sturnovik is offline
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Never been to one and there aren't any up here. Big 5 is the closest thing or cabelas in boomtown.
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  #39  
Old 03-02-2012, 8:16 AM
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Oceanbob Oceanbob is offline
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Quote:
Originally Posted by Calplinker View Post
Geez guys, there are knuckleheads everywhere. Just because you had a bad experience with someone, don't bash the whole chain.

I've been to the San Bernardino store a number of times and agree that a couple of the guys behind the gun counter leave a bit to be desired.

On the other hand, the Rancho Cucamonga store seems to be staffed with excellent employees!!!! I've bought a few guns from them and in fact am picking up two more from gun jail tomorrow!!!! I've been in there probably 20 times or more and they have always been professional, courteous, and quick to offer to look up an item for me or do a special order.

They're now carrying LAX ammo, which is another reason for me to visit!!!!
This^^

I often wonder why grown men turn Drama Queen about a discount gun store that does 1500 DROS per day and once in a while has a small problem.

I've had several GREAT experiences with most every GUN STORE in the area and a very few problems. When I have a problem I work around it; I cope with it: I don't turn into an ATTENTION WHORE and post a defaming headline on CAL GUNS to get sympathy from like-minded-anti-business-mouth-breathers.

Some of you act like Tall Boys. Try being a man and cope with these situations with a smile.
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  #40  
Old 03-02-2012, 8:16 AM
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ZX-10R ZX-10R is offline
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The Turners in Garden Grove was cool but I spoke to the Director of Sales for them before I went to the store. Little people fear big people title...It was a pleasant transaction and they are a back up for me if I want something.
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