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Old 11-09-2011, 1:27 PM
MFortie MFortie is offline
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Join Date: Jan 2007
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Default Thank You Beto!

Beto at the Kearny Mesa store went out of his way to locate and arrange the transfer of a particular rifle for me today! OUTSTANDING customer service!

He answered the phone before opening hours, went over what I was looking for and had all my paperwork ready to go when I stopped by at lunch. Russ filled out the DROS forms and got me on my way lickety-split! Thanks guys!

Gotta say this is a MAJOR turnaround from the episode a couple years back when as the first customer in the store and wanting to do a PPT, we were told 'we don't have time' (no other customers were there yet.) I swore off Turner's after that experience, but Beto pulled me back into the fold today!

Thanks again,

Mark
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Old 11-09-2011, 1:58 PM
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Turner's Outdoorsman Turner's Outdoorsman is offline
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Location: Rancho Cucamonga, CA
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Quote:
Originally Posted by MFortie View Post
Beto at the Kearny Mesa store went out of his way to locate and arrange the transfer of a particular rifle for me today! OUTSTANDING customer service!

He answered the phone before opening hours, went over what I was looking for and had all my paperwork ready to go when I stopped by at lunch. Russ filled out the DROS forms and got me on my way lickety-split! Thanks guys!

Gotta say this is a MAJOR turnaround from the episode a couple years back when as the first customer in the store and wanting to do a PPT, we were told 'we don't have time' (no other customers were there yet.) I swore off Turner's after that experience, but Beto pulled me back into the fold today!

Thanks again,

Mark
Thanks for sharing that with everyone. Beto's got his team pointed in the right direction and they'll do even better with a larger store and a larger selection of product.
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18 Stores Located throughout SoCal
Oxnard | Reseda | Pasadena | West Covina
Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
El Cajon | Lake Forest (Coming Soon)

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Shop online at www.turners.com

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