Calguns.net  

Home My iTrader Join the NRA Donate to CGSSA Sponsors CGN Google Search
CA Semiauto Ban(AW)ID Flowchart CA Handgun Ban ID Flowchart CA Shotgun Ban ID Flowchart
Go Back   Calguns.net > VENDORS > Turner's Outdoorsman
Register FAQ Members List Calendar Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 09-07-2011, 7:06 PM
xbimmers's Avatar
xbimmers xbimmers is offline
Senior Member
 
Join Date: Aug 2008
Location: Glendale, CA SoCal
Posts: 1,650
iTrader: 40 / 100%
Default New Torrance Store

Just wanted to provide some feedback on the new Torrance store. It is my opinion the investment in this new store is an example of your commitment to our sport and to providing exceptional customer service. A solid example of moving from good to great.

However, in my opinion the some of the staff at this new store do not fit in with the image the store presents. They seem to be more like the old location where service delivery was a problem. The old gun store demeanor of "authority because I sell guns" is a no go in today's sportsmen retail world.

In my opinion Bass Pro Shops has set the bar for presentation, knowledge, and service delivery for the sportsmen today.

Good luck with your endeavors and I do appreciate the sales and great deals you offer us from time to time.
__________________
How do you travel...
Reply With Quote
  #2  
Old 09-07-2011, 11:19 PM
Southbay's Avatar
Southbay Southbay is offline
Senior Member
 
Join Date: May 2007
Location: Los Angeles
Posts: 849
iTrader: 24 / 100%
Default

Quote:
Originally Posted by xbimmers View Post
Just wanted to provide some feedback on the new Torrance store. It is my opinion the investment in this new store is an example of your commitment to our sport and to providing exceptional customer service. A solid example of moving from good to great.

However, in my opinion the some of the staff at this new store do not fit in with the image the store presents. They seem to be more like the old location where service delivery was a problem. The old gun store demeanor of "authority because I sell guns" is a no go in today's sportsmen retail world.

In my opinion Bass Pro Shops has set the bar for presentation, knowledge, and service delivery for the sportsmen today.

Good luck with your endeavors and I do appreciate the sales and great deals you offer us from time to time.
My experience has been different than yours. I was a customer for more than 10 years at the old store. When the old/new owners took the over, the service and attitude soon became very good. I have only visited the new store 3 times but have received the same great service.
__________________
The bigger the government the smaller the citizen.

Need a Realtor, I have 25 years experience, PM me.
Reply With Quote
  #3  
Old 09-09-2011, 12:43 PM
robz@turners robz@turners is offline
Junior Member
 
Join Date: Sep 2011
Posts: 24
iTrader: 0 / 0%
Default

I agree that we dont compete with Bass Pro in presentation, but hate to hear that our service isn't up to theirs especially since I hired all of their good employees for our Rancho store.

Send me an e-mail at robz@turners.com about your trip and I will look into what happened.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -8. The time now is 8:23 PM.




Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Proudly hosted by GeoVario the Premier 2A host.
Calguns.net, the 'Calguns' name and all associated variants and logos are ® Trademark and © Copyright 2002-2016, Calguns.net an Incorporated Company All Rights Reserved.