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  #121  
Old 08-09-2011, 1:22 PM
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Originally Posted by Chuckster31 View Post
Are their any circumstances where a customer would be granted a layaway extension? I am set to undergo emergency surgery August 19th. I am experiencing pain in my neck and jaw area. All four of my wisdom teeth must be extracted. I have two firearms on layaway at the Norwalk store. It just so happens, August 19th and the 21st are my final layaway dates. The money I set aside to pay off my two layways must be used for my emergency surgery.
I don't want to lose my firearms that I am so close to paying off. Any reply is appreciated thanks.
Please disregard my question. I contacted the Norwalk store and was granted an additional two weeks on my layaways. Thanks again and please let the Norwalk staff know they are doing a great job.

Last edited by Chuckster31; 08-09-2011 at 1:24 PM..
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  #122  
Old 08-09-2011, 4:20 PM
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Quote:
Originally Posted by abulldog4me View Post
Awesome reply and thank you.
Look forward to getting the new flyer. Also I cant seem to get on the list for these no matter what I do as to signing up on the website. Are they available in store?
Yes, the stores have hundreds of flyers. BTW, PM us and we'll get you on that mailing list.

Thanks.
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  #123  
Old 08-09-2011, 4:23 PM
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Originally Posted by Yemff View Post
How much would it be to do two handgun PPT's at once? excluding lock purchase and tax etc. Thanks!
PM sent.
Thanks.
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  #124  
Old 08-09-2011, 4:30 PM
notme92069 notme92069 is offline
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I didn't get the fall flyer?? I got the last one
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  #125  
Old 08-09-2011, 4:35 PM
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Originally Posted by JHT View Post
Can a deposit for a firearm be "transferred" to a different firearm if no serial number was available at the time the deposit was made?

Thanks for your time.
Yes, that's no problem at all. Contact one of the managers at the store and let them know you'd like to roll everything in to another gun.

Thanks.
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  #126  
Old 08-09-2011, 6:32 PM
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Quote:
Originally Posted by Turner's Outdoorsman View Post
Yes, that's no problem at all. Contact one of the managers at the store and let them know you'd like to roll everything in to another gun.

Thanks.
Thanks for the reply and great customer service!
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  #127  
Old 08-09-2011, 6:33 PM
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Stumbled into Turners today and noticed what I thought was a Beretta PX4 Compact behind the glass and asked if it was in fact a Compact. The response was that the PX4 only came in one size!
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  #128  
Old 08-09-2011, 9:25 PM
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Quote:
Originally Posted by SOCOM1 View Post
Stumbled into Turners today and noticed what I thought was a Beretta PX4 Compact behind the glass and asked if it was in fact a Compact. The response was that the PX4 only came in one size!
Only in CA.
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  #129  
Old 08-09-2011, 10:03 PM
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Went into the store in Torrance today. Gentlemen behind the counter were very courteous and even brought me a rifle (AK-47) from the back to look at. I would have bought today, however, it was not on sale! My fault, not yours. I'm signed up to get your e-mail blasts, but any idea when it will be on sale again?

Last edited by temekuguy; 08-10-2011 at 2:52 PM..
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  #130  
Old 08-11-2011, 5:17 AM
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Hello again,

Just purchased my 1st pistol from your Orange location and already want to get another. I understand there is a 30-day waiting period, but does that include putting deposits on items that are on sale? It would be nice to take advantage of the current catalog promo.

Also, is it true the Smith & Wesson M&P 9 Compact is not available thru Turners? If this is not accurate could you please provide the product number?

Thanks for your time!

Last edited by JHT; 08-11-2011 at 6:57 AM..
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  #131  
Old 08-11-2011, 3:05 PM
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Quote:
Originally Posted by SOCOM1 View Post
Stumbled into Turners today and noticed what I thought was a Beretta PX4 Compact behind the glass and asked if it was in fact a Compact. The response was that the PX4 only came in one size!
Quote:
Originally Posted by Magnum Johnson View Post
Only in CA.
Yep, only the full-size is available in CA; the compact and mid-size are not on the DOJ list.
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Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
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Temecula | San Marcos | Kearny Mesa
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  #132  
Old 08-11-2011, 3:05 PM
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Quote:
Originally Posted by JHT View Post
Hello again,

Just purchased my 1st pistol from your Orange location and already want to get another. I understand there is a 30-day waiting period, but does that include putting deposits on items that are on sale? It would be nice to take advantage of the current catalog promo.

Also, is it true the Smith & Wesson M&P 9 Compact is not available thru Turners? If this is not accurate could you please provide the product number?

Thanks for your time!
PM sent.

Thanks.
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18 Stores Located throughout SoCal
Oxnard | Reseda | Pasadena | West Covina
Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
El Cajon | Lake Forest Now Open

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  #133  
Old 08-11-2011, 9:59 PM
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Does Turners do trade for credit? For example, I have an Umarex Colt M4 that I don't really shoot but I was wanting either another .22 or maybe a shotgun. Would Turner's be willing to take that as a partial payment and I cover the rest?
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  #134  
Old 08-12-2011, 11:51 AM
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Originally Posted by monk View Post
Does Turners do trade for credit? For example, I have an Umarex Colt M4 that I don't really shoot but I was wanting either another .22 or maybe a shotgun. Would Turner's be willing to take that as a partial payment and I cover the rest?
We can buy guns outright or we can place them on consignment. As it is with other items, you'll have more money to spend on your next gun when you can utilize consignment versus a direct "trade-in/buy".

But every gun and every situation is different so you'll be the best judge of what works best for you.

Contact the store manager at the Turner's store nearest you and they can walk you through your best options.

Thanks.
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Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
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  #135  
Old 08-12-2011, 1:46 PM
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Default Restocking Fee?

I got your sale flyer in the mail and I went to your Kearny Mesa store today to purchase one of the GSG 1911 .22 auto pistols. The man I talked to said that they have not come in yet, which I understand, as we talked he told me that if I buy it sight unseen even though they are coming to the stores that I will loose my deposit if I don't like it. Can you explain this to me? I mean they are back ordered and coming to the stores to be sold and I was the first person this morning to want one you still charge a restocking fee for an item that is coming in anyway? In my opinion this is not good customer service. I went thru this last month with your company on a Mossberg 930 SPX. I know for a fact that these are very popular shotguns and would be sold in a few days if I did not purchase it, because it did not fit me. How can you expect people to buy your items sight unseen? I also don't understand how you can list things for sale and not even have them in the store for your customers to look at? To me you are loosing customers with this policy. If you are a shooter you know that the fit of a gun is what makes people decide on what they want. I also understand that if the item is an off the wall item then yes there should be a restocking fee. If you are charging this fee to keep the lookie loos from waisting you time your people should be able to weed the lookers out from the real people that want to buy. I can tell you that all of the sales staff were very helpful on all my trips to the store. I just moved to Ca. last year ( I sold most of my guns before coming here as I did not want to have problems with what is legal or not ), and I am looking to rebuild my gun collection. I really think you need to rethink this policy if you are concerned about keeping your customers loyal, or perhaps after a customer buys a gun that they are given a Prefered Customer status that allows them to see the gun before they buy, after all does it really cost you 30% to get a gun from your warehouse to the store or is this just another way for you to make money. I am a retired salesman ( 25 years) from a business that customer service was paramount to growing the business and if I had this policy we would have been gone years ago. Please let me know your feelings on these matters. thank you
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  #136  
Old 08-12-2011, 1:55 PM
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Quote:
Originally Posted by clbshooter View Post
I got your sale flyer in the mail and I went to your Kearny Mesa store today to purchase one of the GSG 1911 .22 auto pistols. The man I talked to said that they have not come in yet, which I understand, as we talked he told me that if I buy it sight unseen even though they are coming to the stores that I will loose my deposit if I don't like it. ....
We do not charge a restocking fee for a gun that you have never seen, or in situations where a gun is unavailable for a period that is too long for you or in situations where you just change your mind and want to get into another gun.

PM on its way.

Thanks.
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Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
El Cajon | Lake Forest Now Open

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  #137  
Old 08-12-2011, 2:34 PM
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Default Restocking fee?

PM sent
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  #138  
Old 08-13-2011, 9:40 PM
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So i just got a 10 22 compact from your pasadena store and besides the normal BAD! customer service, why is there a 5 dollar handling fee for new guns? I could understand for ppt's but not for new gun sales. It's just too bad I didn't see the charge until I got home otherwise I would have said something. Also from what I have read there have been posts on this fee here on Calguns and it has been generally considered nonsense.
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  #139  
Old 08-14-2011, 9:02 AM
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When are you opening a store in Sacramento?
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  #140  
Old 08-15-2011, 8:39 AM
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question answered and dealt with over the phone with bill ortiz...

thanks bill.


i deleted previous post
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  #141  
Old 08-15-2011, 2:08 PM
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Quote:
Originally Posted by oldsmoboat View Post
When are you opening a store in Sacramento?
Not this year, but who knows, maybe in the next few years...
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  #142  
Old 08-15-2011, 2:23 PM
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Quote:
Originally Posted by cbaer5 View Post
So i just got a 10 22 compact from your pasadena store and besides the normal BAD! customer service, why is there a 5 dollar handling fee for new guns? I could understand for ppt's but not for new gun sales. It's just too bad I didn't see the charge until I got home otherwise I would have said something. Also from what I have read there have been posts on this fee here on Calguns and it has been generally considered nonsense.
PM sent.
Thanks.
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Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
El Cajon | Lake Forest Now Open

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  #143  
Old 08-16-2011, 10:18 AM
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Talking

Your number display board is broken in Reseda and has been for a long long time, calling who is next and comparing numbers to see who has the lowest works, but it would be nice to see how close you are to being up while browsing other items. Like others have stated I think it would add more of a sense of order as well.

In case you cannot find a new board I found one online for your.

http://www.microframecorp.com/product/D3520.html

Your ticket dispenser is kind of hard to see and looks as though it has seen better days, here it is in a package.

http://www.microframecorp.com/product/51201.html

Its not a huge deal to me though, I'm ridiculously patient.

Thanks for the great service this weekend, I picked up a shotgun on Saturday and came back and grabbed the S&W 460 you had on display on Sunday, I had been considering having it special ordered for a few months and couldn't pass up the opportunity.

Cheers -Jon

(and no I don't own the sites I linked or even know if they are reliable or reputable, it was basically the only LED queue number signs I could find)
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  #144  
Old 08-16-2011, 10:42 PM
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Do you carry the magpul MOE stock in FDE in mil-spec at the Torrance location? I'd like to buy it from you with the fall special if I can. Thank you.
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  #145  
Old 08-18-2011, 1:02 AM
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I've tried going to Turner's in Reseda at different hours of the day and always find myself having to wait around 30 minutes typically. the most recent occurrence was today. Waited 35 minutes just to get some ammo. Although I most likely will be back to Turner's I definitely won't be back for ammo.
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  #146  
Old 08-18-2011, 7:52 AM
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Love the customer service in Kearney Mesa, very knowledgable and nice. How About a nice Sig sale. I could use a new 226 and they are incredibly popular and rarely go on sale. Perhaps all the models including the navy and 226 r by chance?
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  #147  
Old 08-18-2011, 8:46 AM
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Turner's Outdoorsman Turner's Outdoorsman is offline
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Quote:
Originally Posted by pchavez View Post
I've tried going to Turner's in Reseda at different hours of the day and always find myself having to wait around 30 minutes typically. the most recent occurrence was today. Waited 35 minutes just to get some ammo. Although I most likely will be back to Turner's I definitely won't be back for ammo.
Thanks for the feedback; PM Sent.
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Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
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  #148  
Old 08-18-2011, 10:38 AM
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Turner's Outdoorsman Turner's Outdoorsman is offline
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Quote:
Originally Posted by nbirnbaum2 View Post
Love the customer service in Kearney Mesa, very knowledgable and nice. How About a nice Sig sale. I could use a new 226 and they are incredibly popular and rarely go on sale. Perhaps all the models including the navy and 226 r by chance?

Perfect timing!

The 226R (9mm or 40S&W) is on sale in our current Turner's Outdoorsman Fall Flyer - page 25- as are the 220, a couple of Sig 1911's, the Sig Pro, Mosquito and 516SCM.
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Oxnard | Reseda | Pasadena | West Covina
Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
El Cajon | Lake Forest Now Open

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  #149  
Old 08-19-2011, 4:30 AM
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do you offer LEO discount ?
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  #150  
Old 08-19-2011, 9:40 AM
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Originally Posted by Garand1911 View Post
do you offer LEO discount ?
Yes we do, for both LEO's and Military personnel; contact your nearest Turner's for details.

Thanks.
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Oxnard | Reseda | Pasadena | West Covina
Torrance | Signal Hill | Fountain Valley
Norwalk | Orange | Chino Hills | Victorville
Rancho Cucamonga | San Bernardino | Corona
Temecula | San Marcos | Kearny Mesa
El Cajon | Lake Forest Now Open

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  #151  
Old 08-19-2011, 11:52 AM
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I feel the store layout can be greatly improved so it can offer faster service thus improve customer experience. For example, some comments mention simple ammo purchases taking 30+ minutes. Perhaps it would be easier if the cashiers had access or closer proximity to them.

Take for example Walmart has the ammo display case next to the cashier in their sporting section.


2nd idea.

2 separate number ticketing systems - one for looky loos and one for people that actually want to buy ammo / pick ups / consignments / actually doing business and help Turners make $$$.

How to make this fun?

Number system #1 - Titled (Not sure, but still need help, show some love)

Number system #2 - Pretty sure and ready to roll! But don't hate if I I'm not 100% sure.

This will help with staffing and morale by leveling the playing ground as the staff can shift between the 2 systems and have the ability to earn extra $$.
This will also help set some expectation between customer and staff with room to adjust.

WIN/WIN

Last edited by socal9; 08-19-2011 at 11:55 AM..
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  #152  
Old 08-19-2011, 3:14 PM
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Quote:
Originally Posted by Turner's Outdoorsman View Post
Yes, the stores have hundreds of flyers. BTW, PM us and we'll get you on that mailing list.

Thanks.
PM sent with question on what info you need to set it up. Thank you.
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  #153  
Old 08-21-2011, 11:01 AM
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Exclamation 2nd on those stripped OLL's

Quote:
Originally Posted by ArmyMedicMoose View Post
AR stripped lowers?
.

Turner's loses out on a bunch of EZ sales for these. What if any apprehension is there to going this route by the organization?
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  #154  
Old 08-21-2011, 1:02 PM
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When will the HK USC go on sale again? I have been waiting with money burning a hole in my pocket.
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  #155  
Old 08-22-2011, 12:30 PM
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What's the answer on the $5 handling fee?


Quote:
Originally Posted by Turner's Outdoorsman View Post
Quote:
Originally Posted by cbaer5
So i just got a 10 22 compact from your pasadena store and besides the normal BAD! customer service, why is there a 5 dollar handling fee for new guns? I could understand for ppt's but not for new gun sales. It's just too bad I didn't see the charge until I got home otherwise I would have said something. Also from what I have read there have been posts on this fee here on Calguns and it has been generally considered nonsense.

PM sent.
Thanks. Thanks.
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  #156  
Old 08-22-2011, 4:46 PM
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Turner's Outdoorsman Turner's Outdoorsman is offline
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Quote:
Originally Posted by CrazyCobraManTim View Post
.

Turner's loses out on a bunch of EZ sales for these. What if any apprehension is there to going this route by the organization?
We've had no qualms about carrying lowers; mostly it was just a matter of timing. In '08 & '09, the company was in little position to grow business; things looked pretty grim- supplies were tight and the company was in real trouble.

When ownership changed in mid-year '09, it took us a bit to get going on the fun stuff- i.e. bullet button, single-shot, etc.- Once we did, it took everything we had just to stay on top of moving complete rifles let alone doing uppers, stripped lowers, stocks and parts kits. The pace is still intense on complete guns.

And, as of this week, all stores will have Xtreme Machining stripped lowers (did someone say "Calguns Member's only special"? ) in stock this week with S&W and DPMS (5.56 and .308) to follow.

Parts kits, buffer tubes and furniture kits are in stock or arriving with more on the way.

We've come a long way from 2 years ago and with everyone's feedback, we'll keep it going.
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  #157  
Old 08-22-2011, 4:48 PM
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Quote:
Originally Posted by Creek Johnson View Post
When will the HK USC go on sale again? I have been waiting with money burning a hole in my pocket.
We are working on getting some back in stock. If we do, they'll be back on ad when they come in. We have no time frame as of today, but we hope it's in a few weeks.
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  #158  
Old 08-22-2011, 4:48 PM
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Quote:
Originally Posted by XDshooter View Post
What's the answer on the $5 handling fee?
PM on the way.
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  #159  
Old 08-23-2011, 12:45 PM
indobos72 indobos72 is offline
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Will you be offering the Saiga Rifles?
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  #160  
Old 08-23-2011, 12:47 PM
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Default Outstanding news!

Quote:
Originally Posted by Turner's Outdoorsman View Post

And, as of this week, all stores will have Xtreme Machining stripped lowers (did someone say "Calguns Member's only special"? ) in stock this week with S&W and DPMS (5.56 and .308) to follow.

Parts kits, buffer tubes and furniture kits are in stock or arriving with more on the way.

We've come a long way from 2 years ago and with everyone's feedback, we'll keep it going.

Thanks - that is great news! I'd only ask that Turners consider offering a range of OLL's, as they can range from $90 to $200+ depending on who produces them. Can't wait to visit the SG Valley store and check out their selection. And I was unaware the store went through such an extensive corporate upheaval! Glad you survived the storm!.
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