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  #1  
Old 10-19-2018, 12:46 PM
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Garv Garv is offline
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Default Suggestion: Ammo/Parts vs. Gun Sales

Implement separate salespeople for ammo and parts vs. guns.

Went to Torrance at lunchtime and walked out.

Wanted to get some ammo for a range trip with a rookie friend and his son who were buying the ammo for a BD range trip this afternoon.
Their fault for not planning ahead and going at a better time but....

17 people ahead of us, many buying guns with the extended amount of paperwork and time Turners' requires.

The father then went one of your competitors.

Chris:
You are a very polite and patient rep. which I commend you on, but from the rants and continued issues mentioned here at CG it seems very little has been done by those above you to improve the systems that often makes it unpleasant to visit your stores if anything behind the counter is needed.
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It never fails to amuse me how people get outraged but fail to tell the whole story in their rants....
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  #2  
Old 10-19-2018, 4:24 PM
sfe187 sfe187 is offline
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I brought this up few months ago but I think at the end of the day its all about hiring an extra body (labor cost) which doesn't justify the demand.

One option I suggest was giving the front Cashier access to get the ammo or part for the customer who knows EXACTLY what they want.

Another was putting "Sale" ammo behind the front cashier area.

Hopefully they'll come up with something tho.
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  #3  
Old 10-25-2018, 7:35 AM
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ThatOneTurnersGuy ThatOneTurnersGuy is offline
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Quote:
Originally Posted by Garv View Post
Implement separate salespeople for ammo and parts vs. guns.

Went to Torrance at lunchtime and walked out.

Wanted to get some ammo for a range trip with a rookie friend and his son who were buying the ammo for a BD range trip this afternoon.
Their fault for not planning ahead and going at a better time but....

17 people ahead of us, many buying guns with the extended amount of paperwork and time Turners' requires.

The father then went one of your competitors.

Chris:
You are a very polite and patient rep. which I commend you on, but from the rants and continued issues mentioned here at CG it seems very little has been done by those above you to improve the systems that often makes it unpleasant to visit your stores if anything behind the counter is needed.
I apologize for the late response and that the changes we are trying to implement have not trickled down yet. I assure you we are taking steps to improve the in store experience at all levels. As the next person mentioned ammo behind the cashier or a cashier behind the counter are options we have been exploring as well as offering free ship to store for ammo bought online. We too would love if the ammo buying experience were more streamlined and simple and with the coming background check requirements it will likely gum up the works even more. We are looking into many different options and I hope in the near future you will see these changes implemented across all locations.
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  #4  
Old 10-30-2018, 1:15 PM
WakeUpCA WakeUpCA is offline
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ammo buying is difficult now thanks to our gun control friends & will get worse next year - as it stands - ammo has to be behind the counter & must be walked up by a state certified rep - sure going to a store that doesnt handle the volume turners does might be an answer for quicker service - the better answer might be supporting groups like the nra & cpra & calguns that take this fight to the courts in an effort to over turn the tyranny
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