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  #1  
Old 12-05-2017, 4:15 PM
remusrm remusrm is offline
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Angry Angry @ Turners

I purchased a Henry and a Heritage for my cowboy fantasy, yet it got shut down as fast as my first dates by Turners.

I was told they don't have a serial number for the Heritage and should get a call Monday to start everything. No call Monday so on Wednesday I called. Was told they do not know when the Heritages will be in and have no ETA but they should of been there any day. Essentially they sold me an item that was not in stock and they make interest of my advance:-)

Fed up, went to Chino location where my purchase was done to return everything since I was told I can do that by Patrick. The manger on duty, Rebeca, informed me that I will have to re dros a second time if I wait for the Heritage and pick only the Henry or pay 100$ to cancel the whole thing. They did not inform me there are such fees at all, and what is more ridiculous is that the process to purchase these items is not even started.

In this day and age I find obtuse to not be aware of things that are in stock or find the info by placing a phone call.

Did any of you experience this? I might just wait for things to come in, since they were great on price but abysmal on service.
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  #2  
Old 12-05-2017, 4:32 PM
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Sorry to hear that op I had a similar situation with turners where they told me the wait time would be a few weeks to get the serial number and 3 months later they still had no clue. I went to a different turners and just got a different gun .
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  #3  
Old 12-05-2017, 4:39 PM
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Charge back on credit card, save yourself the trouble and time.
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  #4  
Old 12-05-2017, 4:41 PM
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Turners sucks? Shocking.
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  #5  
Old 12-05-2017, 4:58 PM
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A DROS can only be submitted with a serial number, so if you chose to start the DROS now, Turners has no choice but to DROS only the Henry, since they do not have the serial number for the Heritage. This stinks, but it's out of their control.

If you DROS the Henry now, then the Heritage later, that's two separate DROS's, so it makes sense that you'd be paying two separate fees. Again, sucks, but out of their control.

I recently bought an out of stock rifle and this is my understanding... Turners gets regular shipments from the manufacturers, but the sales clerks don't have information on what those shipments will specifically contain. I'm sure someone within Turners knows, but it's not as simple as them making a request for the gun, then getting it a week later from the manufacturer. I imagine they bulk order popular items and occasionally fill up items that move more slowly. But whether those items come this week or the next, on one truck, or three separate shipments... that's in the hands of the manufacturers and therefore they can't give estimates on delivery until the gun is entered into their inventory. And I'm sure someone at Turner's corporate is placing orders and determining which stores receive what items... leaving the sales reps out of the loop generally.

The only confusion I have is the $100 cancellation... I was under the impression that a cancellation/restocking fee applies to a gun you've already started the DROS process for, since the serial number is assigned to you and therefore Turner's loses the opportunity to find another buyer during the DROS process.

Outside of that, I thought you could transfer your payment on a firearm, in full, to another firearm, so long as that happens before DROS begins.

Hope the Heritage comes in soon!

Last edited by TheReluctantCraftstronaut; 12-05-2017 at 5:03 PM.. Reason: typos abound!
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  #6  
Old 12-05-2017, 5:01 PM
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Originally Posted by TheReluctantCraftstronaut View Post
A DROS can only be submitted with a serial number, so if you chose to start the DROS now, Turners has no choice but to DROS only the Henry, since they do not have the serial number for the Heritage. This stinks, but it's out of their control.

If you DROS the Henry now, then the Heritage later, that's two separate DROS's, so it makes sense that you'd be paying two separate fees. Again, sucks, but out of their control.

I recenlt bought an out of stock rifle and this is my understanding... Turners gets regular shipments from the manufacturers, but the sales clerks don't have information on what those shipments will specifically contain. I'm sure someone within Turners knows, but it's not as simple as them making a request for the gun, then getting it a week later from the manufacturer. I imagine they bulk order popular items and occasionally fill up items that move more slowly. But whether those items come this week or the next, on one truck, or three separate shipments... that's in the hands of the manufacturers and therefore they can't give estimates on delivery until the gun is entered into their inventory. And I'm sure someone at Turner's corporate is placing orders and determining which stores receive what items... leaving the sales reps out of the loop generally.

The only confusion I have is the $100 cancellation... I was under the impression that a cancellation/restocking fee applies to a gun you've already started the DROS process for, since the serial number is assigned to you and therefore Turner's loses the opportunity to find another buyer during the DROS process.

Outside of that, I thought you could transfer your payment on a firearm, in full, to another firearm, so long as that happens before DROS begins.

Hope the Heritage comes in soon!
OP stated he hasn't started the process yet, usually meaning DROS paperwork. There's no reason for the store to charge a "cancellation" fee, however if he did start a DROS then certainly that $25 wont be refunded.
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  #7  
Old 12-05-2017, 5:05 PM
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If dros isn’t started why won’t they sit on the Henry until the heritage comes in, then dros together?
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  #8  
Old 12-05-2017, 5:08 PM
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Quote:
Originally Posted by remusrm View Post
Essentially they sold me an item that was not in stock and they make interest of my advance.
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Originally Posted by 1911Brian View Post
Sorry to hear that op I had a similar situation with turners where they told me the wait time would be a few weeks to get the serial number and 3 months later they still had no clue.
This has been a Turner's regular since the early 1990s, from when Jesse Turner owned it, to when it went back to original owner Shirley Andrews (sans Bill), and on through to the current owners.

NEVER buy something from Turners unless they have it in the store, or can confirm they are slating one by serial number from their warehouse or another store.

So many stories through the years of "special order" items or supposed "we're expecting them from the distributor/manufacturer/Easter Bunny next week."

I've bought from Turner's many times, but never fell for that schtick.

What sucks about your situation is that it sounds like they were getting this for their usual inventory anyway; without the DROS started, there is no legitimate reason they should be charging you a cancellation or "re-stocking" fee.

Jackasses.

.

Last edited by CALI-gula; 12-05-2017 at 5:11 PM..
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  #9  
Old 12-05-2017, 5:08 PM
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Originally Posted by AreWeFree View Post
OP stated he hasn't started the process yet, usually meaning DROS paperwork. There's no reason for the store to charge a "cancellation" fee, however if he did start a DROS then certainly that $25 wont be refunded.
I thought so, but was a bit confused on whether OP started the process on the Henry. I re-read and it makes sense now.

I agree there should be no cancellation fee, that seems off. I have a vague memory of being told that some amount couldn't be refunded, if I changed my mind, but it could be applied to another firearm... I wish I could recall the details, but that was always my understanding of Turners. I think it may have been the 30% down that applied to. But I've never cancelled or transferred a down payment before, so I don't have specifics.
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  #10  
Old 12-05-2017, 5:16 PM
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He left $100 deposit on the Henry. He had to have signed some paperwork. In that paperwork there is a cancellation fee. He needs to read his paperwork.
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  #11  
Old 12-05-2017, 5:20 PM
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Yeah, the two pistols I bought each had a serial number reserved and everything. I wouldn't trust them otherwise, some of their employees are shady. I can vouch for the store in Orange and Fountain Valley, but again only with a serial number.
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  #12  
Old 12-05-2017, 5:37 PM
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Originally Posted by SarcoBlaster View Post
Turners sucks? Shocking.
x 1000
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  #13  
Old 12-05-2017, 5:49 PM
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Originally Posted by TheReluctantCraftstronaut View Post
I thought so, but was a bit confused on whether OP started the process on the Henry. I re-read and it makes sense now.

I agree there should be no cancellation fee, that seems off. I have a vague memory of being told that some amount couldn't be refunded, if I changed my mind, but it could be applied to another firearm... I wish I could recall the details, but that was always my understanding of Turners. I think it may have been the 30% down that applied to. But I've never cancelled or transferred a down payment before, so I don't have specifics.
bro, you're alright.

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  #14  
Old 12-05-2017, 6:20 PM
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Angry @ TurDners

Fixed the title for you..............
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  #15  
Old 12-05-2017, 6:32 PM
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Turners is like Cheesecake Factory. You try to avoid it like crazy but eventually end up there for some reason and realize why you hated it all over again.
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  #16  
Old 12-05-2017, 7:25 PM
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If they haven't assigned a serial number for your Henry you should be able to get your full refund back. They only charge a restocking fee if there is a serial number assigned to you.

A few months back I purchased a handgun from them and had to wait 30 days between purchases. I had a serial number assigned and everything but a few days later I changed my mind and went in to cancel it. The manager gave me a full refund even though I had a serial number assigned. At the end I think it just matters on who you talk to in the store. Maybe find another manager?

Sorry for the confusion. They have the Henry, but not the Heritage. I can DROS the Henry but then I would need to pay another 30$ for the Heritage. If I DROS both at the same time I save 30$. What bothers me is the fact they did not inform me that did not even have the Heritage in stock or when they get more. I would of not do the deal at all for both guns. Also I find it just to pay a cancellation fee if I change my mind after they did the process of background, but as of now they did not do anything beside me paying them 152 deposit and 30 for the DROS.

The 100$ is the restocking fee for the Henry, per their 50$ or 30% for any reason!

I am giving them until the 11, and if they do not have the Heritage, will get the Henry and be done doing business with them.
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Old 12-05-2017, 7:43 PM
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My Son DROSed two guns, both went through but was told the change of address dmv gave him for his license was not good enough for CA. Told him to go to AAA and get a printout of his license record. AAA said they don't do that. Went to DMV, Salinas, at least 75 people in there and we left. He went back home, 100 miles away. will go to Paso Robles DMV, get what he needs and comeback Thursday.
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  #18  
Old 12-05-2017, 8:37 PM
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My Son DROSed two guns, both went through but was told the change of address dmv gave him for his license was not good enough for CA. Told him to go to AAA and get a printout of his license record. AAA said they don't do that. Went to DMV, Salinas, at least 75 people in there and we left. He went back home, 100 miles away. will go to Paso Robles DMV, get what he needs and comeback Thursday.
You should have got an updated registration showing the new address at AAA. Im surprised AAA wont get out a driving record. But either way car registration showing the updated address will work, just used it at Turners on Black Friday. Costs $25 at the DMV not sure about AAA
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  #19  
Old 12-05-2017, 9:40 PM
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Charge back on credit card, save yourself the trouble and time.
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Originally Posted by SarcoBlaster View Post
Turners sucks? Shocking.
Both these.

Same experience here. Bought a lever action from the fall catalog at Reseda store. Paid and was told they'll have a serial number in a couple of days. A week and 4 phone calls later to check, they still do not have a serial number. I walked in and told them I get a refund now or will cancel the charge on my CC and they can deal with the accounting hassle part of it. Got my refund on the spot.

I am not sure what third world country they got their computer and inventory system from but it is a certified cluster f#$@ of a system. They keep opening stores left and right but the system is the same eF'ed up one.

If they say they do not have a serial #, it means it is not in syock and they are too incompetent for special ordering anything. If you can not see and touch it, do not buy it at turners. Their promises of delivery, transfer between stores, etc ain't worth a used condom.

That tells you how i feel about turners and I'm being nice because of the holiday season.
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Old 12-05-2017, 9:45 PM
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I have both good and bad stories about Turners. They have their moments, most of the bad involve their ridiculous wait times. Sorry but they should know by now that 3 people at the gun counter on the first weekend of their fathers day sale was not going to cut it, waited almost 3 hours just to buy a rifle.
I have to say some of their customers are idiots too, obviously none of us, some of the people you see there and if you listen to what they're saying its just...Wow
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  #21  
Old 12-05-2017, 10:22 PM
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Originally Posted by remusrm View Post
They have the Henry, but not the Heritage. I can DROS the Henry but then I would need to pay another 30$ for the Heritage. If I DROS both at the same time I save 30$.
Correct, that is a system made by the DOJ. Turners, nor any gun store in state, has any control over this.

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Originally Posted by remusrm View Post
What bothers me is the fact they did not inform me that did not even have the Heritage in stock or when they get more.
I am sorry but that is awfully vague. As in you asked if it was in stock and they refused to answer? Or that they simply didn't tell you it was out of stock? Isn't this what held up your DROS to begin with?

And that seems to contradict your original post (your 2nd sentence in the entire thread), which stated "I was told they don't have a serial number for the Heritage... but they'll have more on Monday". So which is it, did they tell you or didn't they?

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Originally Posted by remusrm View Post
I would of not do the deal at all for both guns. Also I find it just to pay a cancellation fee if I change my mind after they did the process of background, but as of now they did not do anything beside me paying them 152 deposit and 30 for the DROS.
I am not understanding. You said you wouldn't have done the deal unless you got both, but you did. And that deal is still on the table.

Again, you contradict yourself here. First it is only okay to charge a cancellation fee after the DROS. Second, they did not charge a DROS. And then finally you say you paid $152.00 plus the DROS fee. Either you did the DROS and paid or you didn't. It really doesn't matter either way because the cancellation fee does not hinge on the DROS.

Quote:
Originally Posted by remusrm View Post
The 100$ is the restocking fee for the Henry, per their 50$ or 30% for any reason!
Which you agreed to and signed. In return for you signature they paid an employee to spend maybe an hour with you right? They also paid someone to pick that gun out of the warehouse and put it on a truck, they then paid a truck driver to drive that truck to the store (neither the truck nor the gas was free), and then they paid the employees to unload the truck and put your name on the box. The $100 is collateral for all of that. But of course you knew that because you signed the agreement indicating you agree.

Quote:
Originally Posted by remusrm View Post
I am giving them until the 11, and if they do not have the Heritage, will get the Henry and be done doing business with them.
In other words, make the manufacturer make more and make them send it fast or else I will complete this transaction without the gun that isn't even here yet. Oooookay.
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  #22  
Old 12-05-2017, 10:47 PM
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I did a special order once from turner for a henry big boy with a large loop. After 2 months of waiting Turner's called me saying the rifle was in. I went to the store only to find out they ordered the one with a regular loop. Instead of waiting for another 2 months I bought the rifle.
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Old 12-05-2017, 10:58 PM
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I did a special order once from turner for a henry big boy with a large loop. After 2 months of waiting Turner's called me saying the rifle was in. I went to the store only to find out they ordered the one with a regular loop. Instead of waiting for another 2 months I bought the rifle.
well you really showed them
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Old 12-06-2017, 12:12 AM
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Bunch of Bull. I know a few years back no one had a particular Browning Citori and I checked with dealers in several states until I finally called Browning in Utah and discovered that there were ten of them en route from Japan, but seven were pre sold. I called to set up the sale with Bass Pro and reminded them that as a full Browning dealer they had to order me one from Broning if they didn't have one in stock. They did it and I got the 9th of the ten. They also got me a serial number and we started DROS. The gun arrived the tenth day and started DROS. That is what a dealer can do if they get off of their butts. Had I not done the leg work and advised them that Browning could deliver the gun they would have just blown me off since all they usually check is there in house distribution system.
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Old 12-06-2017, 7:41 AM
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If there is a serial number for your Henry on the paperwork you signed a piece of paper OP that says there is a cancellation fee.
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Old 12-06-2017, 10:24 AM
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Bunch of Bull. I know a few years back no one had a particular Browning Citori and I checked with dealers in several states until I finally called Browning in Utah and discovered that there were ten of them en route from Japan, but seven were pre sold. I called to set up the sale with Bass Pro and reminded them that as a full Browning dealer they had to order me one from Broning if they didn't have one in stock. They did it and I got the 9th of the ten. They also got me a serial number and we started DROS. The gun arrived the tenth day and started DROS. That is what a dealer can do if they get off of their butts. Had I not done the leg work and advised them that Browning could deliver the gun they would have just blown me off since all they usually check is there in house distribution system.
That is way above turners' head. They can not even manage the transfer of a gun from their warehouse or between stores. Ask me how I know.
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Old 12-06-2017, 10:40 AM
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That is way above turners' head. They can not even manage the transfer of a gun from their warehouse or between stores. Ask me how I know.

Turners sold me an advertised Beretta Brigadier Inox. Six month later after repeated calls, they said Beretta is no longer masking this model.


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Old 12-06-2017, 12:35 PM
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I am not understanding. You said you wouldn't have done the deal unless you got both, but you did. And that deal is still on the table.

At the time I did the paper work to get both guns, they told me that to move things faster they will do manual paper work and then input it in the system, and on Monday they will call with the serial number for the Heritage. They never stated they do not have, or they are not in stock.

Again, you contradict yourself here. First it is only okay to charge a cancellation fee after the DROS. Second, they did not charge a DROS. And then finally you say you paid $152.00 plus the DROS fee. Either you did the DROS and paid or you didn't. It really doesn't matter either way because the cancellation fee does not hinge on the DROS.


I paid for the DROS, but they did not run it, I just advanced the money but nothing took place! They are waiting for the Heritage to come in so they can have a serial number they can assign and put on the DROS


Which you agreed to and signed. In return for you signature they paid an employee to spend maybe an hour with you right? They also paid someone to pick that gun out of the warehouse and put it on a truck, they then paid a truck driver to drive that truck to the store (neither the truck nor the gas was free), and then they paid the employees to unload the truck and put your name on the box. The $100 is collateral for all of that. But of course you knew that because you signed the agreement indicating you agree.

Really? do you work for them? I sign the paper work in good faith thinking the gun is in stock, and will only be until Monday to get things cleared out. I did not know they do not even have it in stock.

152 down towards both guns plus 30 DROS

NO DROSS started because no serial for the Heritage

To cancel the Heritage free, but to cancel the Henry 100 since they have it.

No ETA on the Heritage, but can do the DROS for the Henry but would be out additional 30 if I want the Heritage.
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Old 12-06-2017, 12:41 PM
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...since they were great on price but abysmal on service.
Did you want great service or a great price, seldom do those two things go together.
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Old 12-06-2017, 1:11 PM
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Old 12-06-2017, 1:35 PM
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Now that's funny.
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Old 12-06-2017, 1:57 PM
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Originally Posted by baih777 View Post
He left $100 deposit on the Henry. He had to have signed some paperwork. In that paperwork there is a cancellation fee. He needs to read his paperwork.
I agree with this, have bought a few guns from turners over the years, the paperwork spells out the cancellation fee.
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Old 12-06-2017, 3:20 PM
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I agree with this, have bought a few guns from turners over the years, the paperwork spells out the cancellation fee.
Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.
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Old 12-06-2017, 3:24 PM
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So many of you guys have bad exp with turners but all my years owning firearms, not a single one.

I even did a ppt and it went flawless. No problems whatsoever.
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Old 12-06-2017, 3:32 PM
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Originally Posted by remusrm View Post
Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.
Turners is not the only store that does this. Never leave a deposit at any store unless they have a serial number for you. This is the oldest game that some other stores play. You leave a non refundable deposit. If they cant get the gun you want it turns to store credit.
As far as turners. That's a inexperienced sales person. Minimum wage people gets you minimum service. But they try and have to learn thru experience.
You need to also learn thru experience.
But it's hard to beat their prices. Learn the game.
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Old 12-06-2017, 3:41 PM
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Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.
You sure you weren't informed? Because every time I've gone there and they didn't have it in stock they told me it wasn't in stock and then gave me a very vague timeframe on when it would be in stock. Hell when the CA Shield was announced, about a year and a half before it actually hit the streets, they took pre-orders for it. I finally cancelled it like 6 months later.
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Old 12-06-2017, 4:21 PM
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Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.
Quote:
Originally Posted by remusrm View Post
I purchased a Henry and a Heritage for my cowboy fantasy, yet it got shut down as fast as my first dates by Turners.

I was told they don't have a serial number for the Heritage and should get a call Monday to start everything.
Huh?
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Old 12-06-2017, 5:04 PM
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Originally Posted by obpwankel View Post
So many of you guys have bad exp with turners but all my years owning firearms, not a single one.

I even did a ppt and it went flawless. No problems whatsoever.
Same here. Always had a positive experience at Turner's.
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Old 12-06-2017, 5:43 PM
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Interesting. I've transacted with Turners San Bernardino probably a dozen times, including multiDROS a time or two and have had a good to great experience each time. I did have to wait for an item one time that was on back order, but it was worth it to get the sale price.

Generally, the Turners paperwork covers all the bases regarding failure to complete DROS or pick up items.

Sorry to hear you are having issues. Maybe go in when they are not busy and talk to the manager, friendly like.
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Old 12-06-2017, 7:03 PM
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What happened to you certainly sucks.

Buying from Turners requires a little skill and knowledge to navigate the BS. They are not a great gun store. Their redeeming value is that they are the most accessible to a lot of us, and their prices are fair (read not cheap).

That said, I will travel to a GS for stuff thats unavailable. I will buy at Turners because I dont wanna travel 40 miles 4 times to save 20 bucks.
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