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  #1  
Old 03-14-2016, 8:19 PM
cmb41 cmb41 is offline
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Thumbs down AR 500 Unprofessional Behavior

I have held off posting this for a couple of months but I really have no choice at this point. I ordered from this company back on December 2, 2015. At that time the website stated there was a 4 week wait on an Escort briefcase carrier and a 4-6 week wait on a XL full plate set with carrier. As of today, March 14, 2016, I have not received anything. I am out over $1000

I have repeatedly emailed this company and received absolutely no response. I did receive a BS general apology email about a week ago about " a new commitment to service" blah blah blah.

I emailed support right after I received that email, mistakenly thinking they would get back to me. Nothing

It is a real shame that I have to resort to flaming these clowns in public- really not my style. They left me no choice. Caveat Emptor
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  #2  
Old 03-14-2016, 8:43 PM
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You complain an awful lot for a new guy.

80% of all posts are in this thread. You really complain an awful lot for a new guy.
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  #3  
Old 03-14-2016, 8:47 PM
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OP, hope you used a credit card. Go dispute charges, done deal.
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  #4  
Old 03-14-2016, 9:21 PM
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Quote:
Originally Posted by TKM View Post
You complain an awful lot for a new guy.


LOL!
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  #5  
Old 03-15-2016, 6:47 AM
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That's too bad. Just curious, did you ever try calling them?
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  #6  
Old 03-16-2016, 9:40 PM
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Default Caveat Emptor

I did try to call them prior to SHOT. Apparently they were too busy to get back to me and I still allowed a month to pass before going this direction.

I received a email today from their shipping department that they were issuing a shipping refund. Not sure what that means. Definitely will not be doing business with these guys again. Its a shame considering they have a good product- I do already own more of there stuff
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  #7  
Old 03-24-2016, 11:17 AM
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Quote:
Originally Posted by TKM View Post
You complain an awful lot for a new guy.
can you share with us why for this topic thread count matters?
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  #8  
Old 03-24-2016, 9:04 PM
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Like most companies that have a good following, they have back orders because they offer deals that production can't keep up with demand.

It is normal that the customer has to wait for the product.

Quit *****ing and wait for your order.

If you want next day order from Amazon prime.
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  #9  
Old 03-24-2016, 9:34 PM
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<3 ar500
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  #10  
Old 03-24-2016, 11:15 PM
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Tekguy. Caveat emptor =Buyer beware. I not *****ing, I'm warning others. As for thread count I've been around since 2009. I read hundreds of posts but only open my mouth when I think I have something helpful to add. You might want to try it
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  #11  
Old 03-25-2016, 8:41 AM
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Quote:
Originally Posted by Tekguy View Post
Like most companies that have a good following, they have back orders because they offer deals that production can't keep up with demand.

It is normal that the customer has to wait for the product.

Quit *****ing and wait for your order.

If you want next day order from Amazon prime.
Really? Having a great product (which they do) and waiting for it like everyone else is NOT the same as not communicating with a customer, let a lone a client who has PAID. I pay someone a thousand bucks, someone better pick up the phone or answer an email. That's called customer service.
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  #12  
Old 03-25-2016, 8:46 AM
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I agree with needing positive customer service. $1,000.00 on goods already paid in full. Yes call me back or have my shipment tracking number ready.

For $100 order they should be on point, a $1,000 order should come with a thank you and smile, especially in today's market.
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  #13  
Old 03-25-2016, 9:15 AM
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Quote:
Originally Posted by cmb41 View Post
Tekguy. Caveat emptor =Buyer beware. I not *****ing, I'm warning others. As for thread count I've been around since 2009. I read hundreds of posts but only open my mouth when I think I have something helpful to add. You might want to try it
^^^Spot-on response! Some people want to feel they've accomplished something & their only triumph in life is "I got lotsa posts."
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  #14  
Old 03-25-2016, 11:08 AM
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Quote:
Originally Posted by Win231 View Post
^^^Spot-on response! Some people want to feel they've accomplished something & their only triumph in life is "I got lotsa posts."
Then how do you feel about I-trader scores? Huh?
Since I have either bought someone else's used stuff or unloaded my own poor purchasing choices at least 9 times, I'm clearly 9 times better than you. I would have aimed this retort at the other guy but according to his I-trader rating, he's about 4 times the man I am.
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  #15  
Old 04-02-2016, 5:28 PM
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I've placed two orders with AR500. First went through with zero hiccups. Second was identical to the OP, with excuse upon excuse offered by their staff on why they couldn't fulfill the order. I eventually did get a refund.
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  #16  
Old 04-06-2016, 10:55 AM
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I've only ordered from them once, and I went in knowing that they could be behind/swamped on orders (mine arrived about 1 month later than they stated), but that didn't get to me because they mentioned that it could be the case on their website. That being said, I would definitely buy from them again. Yes they will take care of you, but their customer service can be slow to respond at times, that's my only complaint. Know what you're getting into, people...
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  #17  
Old 04-07-2016, 8:09 PM
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I have to side with the OP on this. If a company gets so swamped with orders that there are huge delays, why not start changing the lead times to something longer?

For instance if you increased the lead time to a certain set of ballistic plates to 16 weeks, as a consumer I would know what I'd be getting into in terms of a long lead time. And if you're able to get those plates to me in in 14 or 15 weeks, I'd be happy to get them early. But if you put on your website that the lead time is 4-6 weeks, and you send them a few weeks late, I'd be upset by that. But the OP's case seems to be the norm in that his lead time has practically doubled, and he still hasn't received his products. $1000 is a lot of money to some people. And that type of misrepresentation of leads time is piss poor. Just put realistic numbers on your website. Under promise. Over deliver. Good businesses do that.

And I get that you're swamped with orders. Some places shut down on taking new orders so that they can fulfill their current ones. I can respect that. And I like that. But if you keep taking new orders, it'll be a vicious cycle of never ending delays that'll cause you to lose repeat and future customers.

Body armor isn't something that a person will buy a lot of. So if you anger a customer after the first set of body armor, he/she will probably not buy any more from you. And eventually you'll run out of people wanting to buy armor because they'll either already have a set from you or someone else, or you pissed them off from the first purchase that they won't buy from you again. So while AR500's business may be booming now, the way they're treating customers isn't setting themselves up for future sales down the line.

I've been seeing more and more reviews online of how upset customers are with their lack of communication and long delays. And because there are other companies out there starting to sell armor, I doubt I'd buy from AR500.

Last edited by TireIron; 04-07-2016 at 8:12 PM..
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  #18  
Old 04-10-2016, 5:27 PM
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I appreciate info like this. I don't have money to burn, and agonize over my purchases, so I expect customer service just as much as a quality product for my buck. Thank you, OP.
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  #19  
Old 04-12-2016, 10:03 AM
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Hi Guys,

Just wanted to let you know that Spartan Armor Systems/The Target Man may be another option for you. Our website is www.spartanarmorsystems.com and everything usually ships within 3 to 5 business days. If you have any questions feel free to give us a call M - F 9am to 5pm
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  #20  
Old 04-14-2016, 9:26 PM
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Been out of the country on business for the past 3 weeks. Here's the latest update. After my $31.00 shipping charge was refunded I have not heard a peep out of these guys. Tried calling yesterday and did not get through. I am now 17 weeks out from my original order. My order was paid for with PayPal so the refund request goes out tomorrow. I will also be writing a letter to the FTC and may explore further legal action if I find more people who want to participate. For the record, I don't really believe in the whole suing thing ( I'm still a handshake guy) but if enough people have been mistreated I am also not one to take it lying down. Thanks to everyone for your opinions, good and bad. This is what forums are supposed to be about.
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  #21  
Old 04-28-2016, 5:52 PM
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I ordered from them and received my order almost 8 weeks past the expected ship date. I emailed them and they responded with a few more weeks out etc. They seem to have a high demand product and they are trying to do the best they can with keeping up with orders.

I just received a holster that took 38 weeks to finish as well. I know going in that quality products take time to create and I've grown enough as a person to have a little patience when wanting some of the nicer things in life.
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  #22  
Old 04-30-2016, 10:39 PM
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Legal action? Go see Judge Judy. Come on. Dispute it with PayPal and dunzo. No need for FTC and Judge Judy.





Quote:
Originally Posted by cmb41 View Post
Been out of the country on business for the past 3 weeks. Here's the latest update. After my $31.00 shipping charge was refunded I have not heard a peep out of these guys. Tried calling yesterday and did not get through. I am now 17 weeks out from my original order. My order was paid for with PayPal so the refund request goes out tomorrow. I will also be writing a letter to the FTC and may explore further legal action if I find more people who want to participate. For the record, I don't really believe in the whole suing thing ( I'm still a handshake guy) but if enough people have been mistreated I am also not one to take it lying down. Thanks to everyone for your opinions, good and bad. This is what forums are supposed to be about.
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  #23  
Old 05-03-2016, 9:07 AM
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Just saw this alert reported on TS

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  #24  
Old 05-10-2016, 6:40 PM
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Avoid these guys like the plague, waited ~ 3 months for stated 4 week lead, only to get baited along. They STILL have 4 week lead on the website, they just couldn't care less about CS
They did refund promptly upon request.
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  #25  
Old 05-10-2016, 7:14 PM
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I'm another hopeless customer of ar500. Their cs staff are as useless as tits on a bore. I may have made headway this week. I have the name and email of the cs dept manager. If anyone needs it pm me

Sent from my XT1585 using Tapatalk
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  #26  
Old 05-10-2016, 10:08 PM
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Quote:
Originally Posted by Tekguy View Post
Like most companies that have a good following, they have back orders because they offer deals that production can't keep up with demand.

It is normal that the customer has to wait for the product.

Quit *****ing and wait for your order.

If you want next day order from Amazon prime.
WE don't live in Soviet Russia, Comrade Tekguy, where the plumber comes after 10 years of waiting.
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  #27  
Old 05-15-2016, 4:42 AM
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I wish I saw this thread before placing an order with these guys.
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  #28  
Old 05-16-2016, 1:27 PM
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****!

I was about to post a thread and saw this.

I placed an order 2 months ago (back when wait time was 8 weeks) so I checked today, and lo and behold now the wait time is 18 weeks. I'm going to see if they give me a refund. I'm pretty sure I used my CC anyway.
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  #29  
Old 05-16-2016, 2:23 PM
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Glad I saw this thread, I will buy my armor from someone else now. Thanks for saving me from a major headache OP.
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  #30  
Old 05-18-2016, 7:39 PM
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I'm with the OP. Sorry OP, as has already been stated, to many of the room temperature IQ's here on CG, the only currency is you post count. I was a local merchant in SF for many years. I know what it is to deal with people every day. Based on your description, you sir have been totally reasonable.

$1K, paid in full, in advance merits a reply to an e-mail or a returned phone call in some reasonably timely manner. Contrary to what most of these guys say, that is a totally reasonable expectation.

Ignore the CG trolls. Many of them live in their mom's basements and/or have precious little else to with their time other than insult or argue with people on this forum.

That's not even the fifth time I've heard that about those folks. Having been a local merchant, this is what lead me to source mine elsewhere when that time came a few years ago.

This is a small business version of a ponzi scheme. Not paying your vendors on time, so your production is always delayed. This because you are the suppliers last priority, because you never pay. So you use this months customer's money to pay the bills for three months ago's production. Its a joke that ends up being on the merchant in the end.

Sorry for your bad experience. As has been said earlier, call your cc company, ask to 'initiate a chargeback'. If your cc company gives you any s***, what, so, ever, find another cc company. They make bank(!) off your purchases alone. Never mind the usurious interest most cc companies charge if you cary any balance(don't). They should be on your side. If they don't talk to you like they are on your side, remind them of that fact!

Last edited by sfarchitect; 05-18-2016 at 7:57 PM..
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  #31  
Old 05-19-2016, 9:58 PM
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I take back what I posted in post #28. I placed my order on 5/4 and it was delivered today.
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  #32  
Old 05-19-2016, 10:15 PM
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Quote:
Originally Posted by Joseph Lee View Post
Then how do you feel about I-trader scores? Huh?
Since I have either bought someone else's used stuff or unloaded my own poor purchasing choices at least 9 times, I'm clearly 9 times better than you. I would have aimed this retort at the other guy but according to his I-trader rating, he's about 4 times the man I am.
46/9= 5.11111. He's actually 5 times the man than you.
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  #33  
Old 05-23-2016, 10:03 PM
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I tried calling today, wait time was 55 minutes, no thanks.

Emailed, since homepage says no lead time on plate carrier. Order page says 4 weeks, which is it?

Cheyanne replied saying it was 4 weeks, I replied is this a real 4 weeks or like forum says 12 weeks like I read? No answer.
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  #34  
Old 05-24-2016, 2:32 AM
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Has AR500 responded to this thread yet? Just checked their website and everything is listed as 4-18 weeks. I am interested in the carrier that zips up into a bag. I get that they are having issues with a bad batch of steel, but what's with the crazy lead times on carriers?
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  #35  
Old 06-19-2016, 8:26 AM
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Quote:
Originally Posted by TKM View Post
You complain an awful lot for a new guy.
New guy? His join date is 2009. It's his choice how much he posts.

The question is: does he have a point? Based on what he is writing, I think he does.
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  #36  
Old 06-29-2016, 9:51 PM
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Quote:
Originally Posted by Joseph Lee View Post
Then how do you feel about I-trader scores? Huh?
Since I have either bought someone else's used stuff or unloaded my own poor purchasing choices at least 9 times, I'm clearly 9 times better than you. I would have aimed this retort at the other guy but according to his I-trader rating, he's about 4 times the man I am.
Very useful post. Well played.
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  #37  
Old 06-29-2016, 11:02 PM
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Nice bump of an old post....
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  #38  
Old 07-20-2016, 2:55 PM
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I agree with OP. Avoid this company. I made an order then realized I had made a mistake on plate size. Called the next day and had a 60 min wait time. Called the day after and had an 80 min wait time! E-Mailed them and got no reply. Finally on the third day after waiting 30 min I got a CS rep, I told them I needed to make a change and they said they couldnt find my order. I told them I got a receipt from paypal saying I sent them payment. After being on hold for another 20 mintues they finally found my order, I was fed up and told them to cancel it. They proceeded to put me back on hold for another 15 mintues before they were able to cancel it. The CS rep was very polite but the wait times are insane. Im going with Spartan now.
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  #39  
Old 08-05-2016, 12:24 PM
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I've been thinking about buying from this company, but it seems it'll be a risk buying from them. It looks like they rely on different sources to get the products done, and they have no control of them. That's why they're slow to fulfill orders and customer services.
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  #40  
Old 08-12-2016, 7:35 PM
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Quote:
Originally Posted by TKM View Post
You complain an awful lot for a new guy.

80% of all posts are in this thread. You really complain an awful lot for a new guy.
If I was out $1,000 I would be *****ing up a storm, new or not. And AR500 does some weird ****, I know. I own three of their plates, and it was a chore getting them.
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