#1
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Issue with Signal Hill Turners & now Rancho Cucamonga
UPDATE 3/29/12:
My coworker received his firearm on 3/28/12. Exactly 30 days since initial purchase and all they compensated him for the time wasted and headache was a box of shotgun shells. Since then, another situation has boiled up but this time at the Rancho Cucamonga location. A friend of mine was supposed to pick up two firearms on 3/28/12. Both firearms were inspected on the day of purchase to come back 10 days later and both firearms were not in the store. He was told that a shipment comes in tomorrow and to come back then...Turners is up to their shenanigans again. I just don't understand how they could do this. __________________________________________________ __________________________________________________ ______ I took my coworker firearm shopping on February 27 for a shotgun, used primarily for home defense since his house has been getting broken into. We saw the shotgun, started paperwork and got out of there. Later realizing that it seems like Turners charged tax on DROS, which all of us know is illegal but he decided it wasn't a big deal... 10 days later (March 8th) my coworker goes to pick up his shotgun, shows proof of residency and everything is good to go. Turner's employee walks to the back to get the shotgun and comes back out empty handed stating that his shotgun wasn't there. Blaming it on the system that his shotgun is now floating around to another location. This worries me because now a shotgun with a serial number that is attached to his name could be anywhere. He's been calling everyday and his shotgun still has not appeared. Is it possible that the shotgun went through a double sale? i don't know but Turners needs to make this right! I've always had issues here and there with Turners but I figured since this location is nearest to him, why not give them another chance? So we did, but I didn't think something like this was even possible. Any advice or help please! Last edited by Carlow202; 03-29-2012 at 5:58 AM.. |
#2
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There is no place to put a SN on a long gun DROS form. I'm willing to bet that the firearm will be coming from their warehouse and no SN has been put on the 4473 yet. So, the big problem is that he's out his time and expenses to pick up his gun without getting it. But, that's all.
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#3
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#5
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THIS!!!
I warned my coworker that they might not even get the stock in as soon as this week, based on their reputation. I suggested he try and get a full refund and purchase it elsewhere... Quote:
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#6
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I have a similar story with Signal Hill store as well... I had to wait 16 days on my GSG 1911 that I DROSed Feb 21st. Same story with the gun not arriving. Turners eventually gave me a free box of ammo (20$ worth) to make things right. It was really Bill on this forum that works at Turner's that made it right. The employees at the store were as ignorant and arseholish as ever.
You can see my whole story here... http://www.calguns.net/calgunforum/s...d.php?t=543252 Morale of the story, I am never going to Signal Hill store again for a firearm.. Ive stopped by the one in Orange, and its day and night. They are way more helpful and nice at Orange branch.. its like they care... I also hear good things about Fountain Valley branch but havent been there myself. |
#7
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There is no problem with stating negative experiences of a specific nature at a Turners location. It's good to post that because it helps TO know what they need to improve. However, not everyone states their complaints in such a fashion. Some people (in understandable frustration) dismiss the entire organization in broad strokes because of isolated negative experiences at a given location. THAT can leave an unfair impression that deserves to be counterpointed.
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postcount++ Last edited by Turner's Outdoorsman; 03-29-2012 at 4:27 PM.. |
#8
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Those people that you pertain to have issues WITH Turners and their complaints might just save others the frustration of dealing with similar issues in the future.
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#9
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I remember reading your post awhile back. I didn't realize it was the same location, if I would have payed attention more, I would have taken him elsewhere. Unfortunately they had the shotgun in the store so of course we were expecting it was going to still be there on the 10th day. Well I hope they do something to make things right. Still waiting...
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#11
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UPDATE: It is March 19th...coworker still has not received his firearm...COME ON TURNERS!!! GET IT TOGETHER!
more details from the coworker... When my coworker went to go pick up his firearm. He showed his receipt to an employee. the guy pulled out his paperwork and said "you're a resident alien huh?" walked back and spoke to another guy, tumbled through a few boxes. came back out and said "our system is whacked. So next shipment, we don't have yours right now" There seems to be a bigger issue here. Why does he need to be asked if he's a resident alien again when the form clearly states everything needed for the background check and to purchase a firearm on day 1? I suggested he request his full money back including DROS. Quote:
Last edited by Carlow202; 03-19-2012 at 9:08 AM.. |
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#13
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Thanks for the input. That's what i thought also but he had the proper documentation with him on pick up (utility for the past 3 months of the current residence). We'll see how it pans out, I suggested to him again to just get his money back.
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#14
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UPDATE: After calling them and waiting on hold...according to Turners....His shotgun has arrived...anyone ever had a 30 Day DROS? LOL. This has just turned into a laughing matter. what a joke this place is. Hopefully they do have it when he arrives at the store.
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#15
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My co worker has had issues with them to. I think he is still waiting to hear from the guy that has a email address listed in here some where. If, they make it right for him I will let you know. Still waiting though, sorry to hear your friend having issues as well
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