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Old 08-17-2013, 9:42 AM
Jason95357 Jason95357 is offline
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Default T-Mobile Web Guard always blocks Guns and Ammunition sites

As I started to discuss on someone else's Internet Filtering thread, I found that T-Mobile always blocked guns websites. Here is the generic information they have on the Phone Controls Web Guard screen:
Child: Recommended for all ages. Content in this categories contains little or no sexual content, situations, or themes; no strong or coarse language; no alcoholo, tobacco or drug use; and no gambling. Some websites may contain minimal cartoon or fantasy violence.

Teen: Recommended for age 13 and up. Content in this category may contain mild or infrequent violence; sexual content, situations, or themes; profanity or crude humor; alcohol, tobacco or drug use (not intended to encourage use). This category may also contain simulated gambling.

Young Adult: Recommended for age 17 and up. Content in this category may contain frequent or intense graphic violence, sexual content, profanity, and crude humor.
My wife and I are set for the Young Adult filter. is blocked "Content restricted" but no details on why. I don't see anything of the filters above talking about firearms. The child and teen filters mention levels of violence allowed, but firearms aren't violent (but perhaps T-Mobile thinks they are). I can't see why Young Adult would block based on violence at all - in fact, I'm not even sure what Young Adult does filter on (I picked it hoping for some basic malware protection).

The T-Mobile Web Guard policy doc is here:

What categories are completely restricted with the Web Guard feature?
  • Weapons
  • Guns
  • Ammunition
Argh, really? So it appears that if you have any level of Web Guard enabled, you lose all access to weapons, guns, and ammunition sites. So the T-Mobile rep said I should contact them in writing in order to ask them to change this feature:
T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380
Anyone else have some comments as to what I should write? I mean, I know I can completely turn off the Web Guard - but I want it on, especially for my kids - but I don't want Weapon, Gun, and Ammo sites blocked. Further, I want T-Mobile to not have an anti-gun filtering position.

Here is the entire chat I had with the T-Mobile rep regarding the situation:
T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
Alejandro T: Hello there Jason
Alejandro T: I understand the importance of disabling this feature so you can be able to access sites that you prefer and I can definitely help
Alejandro T: Can you provide to me your mobile number so I can access your account and for us to disable or modify the web guard set up as well?
You: 209-[removed]
Alejandro T: Thanks
You: I know I can turn the Web Guard off, but I want some basic protections for my phone. I don't understand why the "Young Adult" would block a gun website.
Alejandro T: I understand. Basically, web guard is set up depending on the sites category or access level. Young adult in a sense that it exemplifies information like Alcohol, cash gambling, pornography or Weapons
You: I understand. Is there a way to see the full policy filters for a given Web Guard level? Weapons are not mentioned in any of them.
Alejandro T: I can definitely provide you a link so you can have an idea regarding this
Alejandro T: Kindly access this Jason.
Alejandro T:
You: Why are Guns and Ammunition completely blocked? How can this policy get changed?
Alejandro T: You may actually request if you think that the site you're refering to doesn't need to be included. T-Mobile uses a third party vendor to assist in reviewing and blocking content for the Web Guard feature. T-Mobile’s third party vendor maintains the list of blocked URLs. Although T-Mobile does not comment on specific content, we do provide a tool to capture and provide feedback to the vendor. Your feedback will be reviewed and evaluated by our vendor, but, at this time, there's no procedure to provide specific feedback on your concerns.
Alejandro T: You may submit a request to via email and rest assured that you will received a feedback regarding the status of your request
You: Right, but this is the T-Mobile policy to always block Guns and Ammunition. How can I address that policy to have it changed or be an optional feature?
Alejandro T: What I can recommend Jason, since your feedback is important and we want it to be heard. Short term solution will be to write an email for that specific site to be unblocked. Since you prefered a site involving ammunitions and weapons to be unblocked, you may write a letter directly to our customer's relation and we can assure you that an immediate feedback will be sent to you. Our dedicated agents and support team will provide you and discuss to you if that particular category cannot be unblock or not.
You: Ok, thank you.
Alejandro T: You may write a formal letter via mail at T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380
Alejandro T: A feedback will be given to you within 3 business days
Alejandro T: Do you have any concern that I can take care of?
You: No, that was it. Thank you for your excellent assistance.
Alejandro T: I'm glad that I was able to assist you today. Again this is Alejandro and thank you for choosing t-mobile. We value your business and appreciate your loyalty. Have a nice day!
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Old 08-17-2013, 9:46 AM
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daveinwoodland daveinwoodland is offline
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Good luck on that one there. They blanketed everything that had to do with weapons, although it would be interesting to see if you could browse sights with swords or knives.
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Old 08-17-2013, 9:58 AM
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NastyNate NastyNate is offline
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Tapatalk FTW

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Old 08-18-2013, 3:41 PM
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torsf torsf is offline
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Guns stuff is still blocked on tapatalk. I believe T-Mobile is doing packet inspection, not just blocking. I use a VPN to get around it.

Sent from my Nexus 4 using Tapatalk 2

Please note that others have used this screen name on non-gun related sites, and I am not related to them in any way.
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Old 08-18-2013, 4:46 PM
CWDraco CWDraco is offline
Join Date: May 2007
Location: Camarillo
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I bet you a buck I can get porn on your phone even set to teen. If your phone can access youtube, you can see and hear all sorts of things I wouldnt have allowed my teenage daughter access too. Or my son for that matter.
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