#41
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By contrast, the very next day I was at Turner's, about 20 people there, and 5 employees behind the counter. Max simultaneous DROS was two the entire time I was there, and maybe two people handling firearms simultaneously. I butted in with my patented method and got helped pretty quickly, but a guy that was already there when I walked in was still standing there waiting to be helped when I left 1.5 hours later. Oh, and I didn't do any BSing, so that entire 1.5 hours was them processing my paperwork. I don't think they processed more than 4 DROS total the entire time I was there. Now for the kicker: the new shop's pricing is a few dollars higher than Turner's SALE PRICES. Watch and learn Turner's, or you're gonna eat S and die real quick in my area. I'll still buy ammo at Turner's (for now, their selection and pricing get worse every time I'm there), but unless this other guy can't get it I'll be buying all my guns from him from now on.
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#42
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havent had a problem at the corona store, except for the fact that when the wolf wpa ammo was on sale...they got the pallet but apparently was understaffed to unload it and throw it in the racks
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-Coi- N R A member since 2008 .177-.22lr-.410-9mm-38spr-.45acp-45lc-7.62x39-7.62x54r-12ga ~your friendly neighborhood ZOMBIE hunter~ |
#43
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vote with your money. if you don't like a company's service, reps or whatever, take your business elsewhere.
if you say, "well, turners is cheaper than XXXXX" and you give Turners your business, then that is called opportunity cost. sure turners gets busy but other than that i have no beef. if i go at certain times of the day it is a ghost town. |
#44
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Not sure why this thread is in the Turners forum lol. The so called people crying are in this appropriate part of the forum to voice their experiences and opinions with this company as it should whether good or bad. It's not like they are posting these in the rifle, handgun or other sections of the forum. These Turners related threads are appropriately in the Turners section. Some folks here are hardcore Turners kool aid drinkers I think. |
#45
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^^^koolaid drinkers???
Because many people have had positive experiences and don't jump on the slam wagon, they must be drinkin the koolaid huh... I guess we should hang out with the cool kids and complain that we had to wait for something or weren't more important than another person getting service... You call satisfied customers koolaid drinkers - I call the whiners bandwagoners ETA: by the way, when you read someone complementing Turners, that's regarding a particular store... I've mentioned signal hills deficiencies but also mention norwalk's great service... so its not a "Turner's" fanboi issue.
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"RIGHT POWER!" ----------------------------- Last edited by LBDamned; 04-19-2012 at 5:50 AM.. |
#46
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Also, can you give at least ONE example of Turner's taking the suggestion of someone in this forum, and improving the global operation as a result? If not, we are just hoping that turner's cares enough to read them, as opposed to actually helping them. |
#47
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I've bought from their Pasadena store twice. Both experiences were smooth and they were courteous. I would buy again (as long as its on sale).
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NRA Member GSSF Member Avatar courtesy of JSolie |
#49
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Perhaps in some cases, a gross characterization based on one experience isn't fair. But, there are some instances where it is actually their warehouse and other operations are mostly at fault, and the locals didn't catch it. Seems to me that any opinion, good or bad, is fine. As to your particular comment, I rarely see anyone complaining that a good experience in a local store is being mischaracterized as being global goodness(where really, the goodness was just the one store), so I think both are fair. |
#50
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I agree, if people don't like the service there they should not shop there. I had problems with the way Targetmasters up here does business, so I don't shop there.
OTOH, I see no problem with people voicing their complaints online. It's called "word of mouth" but sometimes the complaints do get a bit... over the top. Quote:
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-POLICESTATE, In the name of the State, and of the School, and of the Infallible Science If you want a picture of the future, imagine a boot stamping on a human face — forever. Government Official Lies . F r e e d o m . D i e s . |
#51
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Just my 2 cents for those looking to find info on recent turner's experiences....If, as NavyCorpsMan points out, they are "the biggest gunseller in CA", then I would hope they have adequate staff to address that demand.
I was in two different Turner's today, the Covina store for a PPT and the Reseda store. This was my first visit to a Turner's and had no preconceived biases. The PPT took about an hour and fifteen minutes, with long periods waiting for the manager who was helping us, to have the time to focus on the task at hand. I felt he was doing his best, but he was certainly being pulled in many different directions at once. One would hope that if they are in fact the biggest gunseller in CA, they would staff accordingly. Having only two people behind the counter with at least 12 people waiting for help - knowing that gun buying paperwork does indeed take time - seems to me a bit shortsighted. At both stores, everything seemed to move at glacial speeds, mostly because there simply weren't enough staff behind the counter. At Reseda I walked in around 3:40pm and pulled #78 and the 'now serving' sign was at 66. After 45 minutes, they were 'now serving' #68. Granted a LARGE portion of this was due to the brain 'power' of the customers - one guy wanted to spew on and on about how he and the clerk went to the same high school, and the other guy who answered yes when asked if he was a US resident but then on his form also answered yes to being a resident alien - as a couple of examples. So obviously, all of this can't be blamed on Turners, however, it does seem evident that having more staff on hand - especially on the weekends - could help swing things in their favor. ps - my only other PPT experience was at Ammo Bros, which took about 25 mins (again on a saturday), mostly because I believe they had adequate staff on hand to get it done. Of course, YMMV. |
#52
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reseda is the worst store due to many factors that been discussed by others here before.
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""We the people" tell the government what to do, it doesn't tell us." - Ronald Reagan - Farewell address (1989) "I want the truth! - You can't handle the truth!" -A Few Good Men (1992) |
#53
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PM sent ....
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#54
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great PM, suggested Turner's posts the same PM in their forum to put some of these issues/myths to rest once and for all..
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""We the people" tell the government what to do, it doesn't tell us." - Ronald Reagan - Farewell address (1989) "I want the truth! - You can't handle the truth!" -A Few Good Men (1992) |
#55
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I don't cry about Turner's service.
I just don't go there anymore. They earned my business before but they lost it many times. My spending money over there is insignificant. However, I will make sure that they won't be profited from me or my friends in anyway possible. .02 cents
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#56
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There are just a lot of mama's boys n this forum. The way it is. Sad but true. All want to be first in line and pampered as if they are the chosen golden boy.
Finally, a strangely interesting thread about a gun store trying to make a buck and stay in business. Good grief if you can do better then get started in the business. Best of luck!
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- Aut Pax Aut Bellum - Volunteer LDW |
#57
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^^^ It's quite a bit more dynamic than a "gun store tying to make a buck"...
In fact, so much so that no other vendor (period) spends the amount of time responding to these posts. It's a catch-22... no response = whaaaa... legit response = whaaa... Cry bablies all over the entrance of Tunrners - it gets our souls dirty so GTF out of the way! We have Turners to get to... if "you" don't get it - GTFO!
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#58
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Try to put yourself in their position, See what they have to do on a Daily basis. Really though, Stop the Bit*****. I feel your pain Turner's.
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If Marines could get what they needed, when they needed it, we would be happy and wouldn't ready to kill people all of the time. The Marine Corps is like America's Pitbull. They beat us, mistreat us and every once in awhile, they let us out to attack someone. - Generation Kill |
#59
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Turners is the biggest gun seller in California? I think the point of being a huge "box store" of any kind is to have the lowest prices. Turners does not. I understand, like "mom and pop" stores who compete against "Walmart like" stores usually provide great customer service to compensate for a higher price. We all know when a store like Turners can purchase 50 guns from a certain manufacturer they get a better price than a single shop that buys 4 or less. The better price that Turners gets for their guns do not seem to translate to the prices displayed on shelf. The sale prices at Turners are equal to or are often higher than many single store front sale prices. Shopping at Walmart is a nightmare but people put up with poor customer service and out of stock issues because of the prices. I visit my local Turners about once a month because I may need a small amount of ammo, targets, or some gun cleaning item and the people there are nice and very friendly. I did two PPT's in one day and spent 15 minutes at Rifle Gear and 2 hours at Turners in Signal Hill. So if the prices are about equal, where do you think I would go for my next purchase? I feel sorry for the people who work at Turners who get a bad rap because of the long lines and poor "internal network", its a tough life being behind any retail counter, but they could justify any gripe from anyone if their prices were the lowest. So, the only reason I would cry and moan like this about Turners is that maybe they would read this and adjust their company strategy accordingly. It seems they have two choices in the modern retail world: lowest prices or best customer service and I don't think they are doing great at either.
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#60
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What they have to do? Make money which I'm sure they're doing hand over fist. I could do a lot better, too bad they didn't call me for an interview.
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#61
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I got the shaft 1 too many times. I am now in that club. Will be driving all the way out to Bass Pro in the 909 in tomorrow to make my next purchase.
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#62
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I got the shaft 1 too many times. I am now in that club. Will be driving all the way out to Bass Pro in the 909 tomorrow, to make my next purchase.
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#63
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1. Turners loses money on PPT's .( all dealers do because of the amount of paperwork that needs to be done.) 2. Despite the newer faster PPT process it still takes time away form sales and customer service to do one. 3. They truly a pain in the a*s to do. So go somewhere else and have your PPT done by someone who forgets to do it in the proper way. Yes you might save some time but it is nothing compared to the court time you will spend getting a screwed up PPT corrected after the cops arrest you for having an unregistered gun. |
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