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  #1  
Old 11-26-2012, 12:09 PM
problemchild problemchild is offline
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Default Disappointed with RG today for the fisrt time

In the past I have always been very happy with RG and its staff. And NO this is not their fault. I understand that!

Facts:

Bought an all metal 10/22 off GB a few weeks back from a military guy stationed overseas.
Had seller ship to RG for dros, transfer etc.
Looked at gun and filled out paperwork.
Upon getting it home and stripping it down to clean it noticed a cracked receiver.
Sent email to seller who is overseas and in military (wife took care of shipping etc) . Waiting for his reply email.

Looking for a solution called ruger and they wont replace receiver alone its the whole gun or nothing and you pay fee.

Looking for a solution that might help a military guy and myself I found new unused rec. on GB for 85 and called RG to ask if they can work with me on the "replacement" transfer because of extenuating circumstances. Not asking for a freebee just asking for some help to solve a situation. Answer was "NO WAY we are not going to help in any way Sorry, which came from a manager"! Wow!

Long time customer and have sent many many customers there way. I'm not asking for a freebee or anything other than maybe a discount because something happened out of my control. You cannot see the crack when the gun is assembled and it doesn't look like the gun has been cleaned for a while. I think it was part of an estate sale from a deceased relative of the sellers.

Maybe I am off base with this but it would have been nice to meet me in the middle or offer something to a long time customer who just ran into some bad luck with a GB buy.

My .02c worth.........

RG is still a great store with great service, just not this time.

Last edited by problemchild; 11-26-2012 at 12:45 PM..
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  #2  
Old 11-26-2012, 12:48 PM
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I'm sorry to hear that there was a problem with the firearm, but shouldn't it be the seller that would work with you as far as a discount on the cracked firearm he sent you? I mean, we like to help customers out especially if it is something that is our fault, but the amount of time and effort it takes on our part to process another transfer is the same on our end whether it is the original firearm or a replacement receiver, right?
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  #3  
Old 11-26-2012, 1:35 PM
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First off, non of it is their fault, "extenuating circumstance" which falls to the seller who had possession of the fire arm, you should be working with him for resolve of the problem, RG is under no obligation or requirement to replace, source a replacement, make right, fix, or discount any service or fee, again, "extenuating circumstance" doesn't merit anything, solely the sellers discretion for any fees or inconveniences incurred. And lastly, the fault falls to you. As with anything purchased second hand and online for that matter ESPECIALLY off Gun Broker, you as the consumer take on the responsibility and chance, that there could be a defect with the product being purchased. Its that simple.

And as the honcho said above^ its the same time and effort for them, they are under no obligation to give you any discount or special treatment what so ever, and though you send many many customers their way, and albeit probably appreciated by them, still does not merit anything else but you dealing with the ORIGINAL SELLER, working out the details of a replacement and or refund. IF I read the post right, hes MIL stationed out of CONUS, so a refund is what will probably come of this correct? Get it done, and quick, or take a loss from the O.S. and move on, but I don't see a point nor need in posting here about RG not giving you special treatment, IF you already stated "In the past I have always been very happy with RG and its staff. And NO this is not their fault. I understand that!" So their service and quality is still GREAT, not just this time, but all the time. Again you stated its not their fault the item in question was damaged, they simply facilitate a service correct? A transfer. Which originates between you and the ORIGINAL SELLER, correct? So the fault is with the OS, N O T RifleGear, correct?

Again, they offer a great service, on all levels for various products, they beat out turners, OCA, Fowls, and etc. So much so my brothers and other family members and friends all shop there, we've pointed MANY customers their way, but again, that has nothing to do with any special treatment needed. My husband once spent a few thousand dollars spread over the course of a week there. Who cares, products sold, sellers, customers, done.

I find this post redundant and a bit mis-aimed and misguided, they haven't done anything wrong, and aren't obligated to bend in all directions to appease you, and help square away an issue you and the original seller need to take care off on the side, YOURSELVES, and as you said, off base. You are. Why do they have to meet you half way for anything? They by your own admission are at no fault, seems to me the seller is at fault, and no place to vent or post about out, so you went through here, and posted on RG for some steam blowing and alleviation.

My advice? Ask for a refund from seller, on his part for selling something crap junk, mil or no, sales a sale, and even if hes over seas, he needs to take care of this, or his wife does. Period. Buy something else afterwards.

But I'd apologize to RG for posting something so lukewarm baseless as this, they didn't do anything wrong, I understand your frustration, we've bought cars sight unseen, Mustang Fastbacks to Camaros, First Gen cars that're old...and some were not as clean as advertised, and those are EXPENSIVE purchases, but thats a gamble you take when you do buys like this.

If somethings worth money, buy new. Save heartache, and have a smooth ordeal of purchase. No fuss, no must. If you are trying to save a few bucks, theres always a chance of a hiccup.

Goodluck on resolve, but RG just in case you guys find my post offensive, I apologize.
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  #4  
Old 11-26-2012, 2:11 PM
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I aggree with onequikshift.It is not Rifegears Fault at all of the sale.It is the sellers fault.You should not blame somebody else for your problem.It is not worth there time and money to help you.I feel sorry for your purchase.That just sucks big time.I would try to work out a deal with the seller.
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  #5  
Old 11-26-2012, 2:18 PM
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Quote:
I'm not asking for a freebee
You actually are. Their time is worth something, and it sounds like you want them to kick some in. Meet me in the middle applies to the seller, not the agent. You bought a gun from someone who hopefully did not know that it was less than fair grade. I hope you got a good deal.
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  #6  
Old 11-26-2012, 5:29 PM
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Yes I stated that in the first line. Please reread what I posted and pay attention to the 1st line.

I cannot return the rifle as it has been registered in my name.
I cannot use the rifle as it is cracked.
I did email the seller.
I did call ruger.
LAST thing I did was to ask RG if they could help a bit on the second transfer for the same gun to buy a replacement receiver. I got my answer.

Its going to be a pain to fix and the military guy is stationed overseas and I thought if I could work out some kind of fix that works for everyone it would be a better situation. It doesn't hurt to ask for a favor or some kindness to a long time loyal customer who goes out of his way to do business with RG and send them new customers. And I would not have asked had the seller not been in the military and stationed overseas.

If I had a gun store and someone told me this situation I would have no problem working with them. But I guess that's the way I am. Maybe the seller is going to want the gun back I have no idea. I was just trying to work something out so he had options.

Like I said in the first line it wasnt RG's fault and they dont have to help me in any way or they could have offered to help. I got my answer.

Bottom line, I tried to solve a crappy situation for a guy serving his country and got brick walled. What was I thinking?

Last edited by problemchild; 11-26-2012 at 7:54 PM..
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  #7  
Old 11-26-2012, 10:03 PM
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In your case receiver can't be repaired so Ruger likely will send you a new rifle. How much does Ruger want for replacement of your rifle? I think Ruger will ship replacement rifle to you directly without going thru FFL again.
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  #8  
Old 11-26-2012, 10:12 PM
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If seller doesn't respond then I would Ship it to Ruger. Pay their fee and chalk it up to experience dealing with people/firearms.
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  #9  
Old 11-26-2012, 10:24 PM
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I still dont get why the OP is upset that RG did not "help him out"?

You are aware that RG is a for profit business correct? Has the OP ever helped them out and dropped an extra 30-50 bucks on top of what his total was? You know seeing as he's been a solid customer for so long.

Especially in this case when all RG did was receive and transfer a firearm they most likely stock and sell. Now when the OP's deal has turned sour he wants his good buddies at RG whom he shafted on the sale to "help him out".
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  #10  
Old 11-26-2012, 10:38 PM
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OP wants a handout, then publicly whines when he doesn't get one. Shoulda bought the gun from RG.
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  #11  
Old 11-27-2012, 2:38 AM
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Facts:
  • You didn't buy the gun from Riflegear.
  • The buyer either knowingly misrepresented the item, didn't know it was damaged, or it got damaged in transit.
  • Ruger presented an option that you didn't like.
  • You found another deal on a receiver on Gunbroker.
  • You expected Riflegear to "help you out" on the transfer.
  • When they declined, you posted a whiny, sob story on Riflegear's forum because you didn't like the answer you received even though Riflegear had absolutely nothing to do with either deal other than facilitating the transfer. To top it off, you play the sympathy card by trying to "solve a crappy situation for a guy serving his country."

Bottom line, you got shafted, but Riflegear had nothing to do with it and doesn't owe you anything. Get over yourself.
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Last edited by SarcoBlaster; 11-27-2012 at 2:55 AM..
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  #12  
Old 11-27-2012, 11:06 AM
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How presumptuous. AGAIN, as you seem to point out re-reading, please observe common sense, you can't spout direction when you say banter such as "If I had a gun store and someone told me this situation I would have no problem working with them. But I guess that's the way I am."

Then open your own shop. They don't have to work with you on the problem, it was never theirs to begin with, you seem to think you are owed something, my hubby is in the automotive industry, and we know A LOT OF SHOPS, as well, send folks to them all the time, doesn't mean we expect anything but friendship and good vibes, don't be so naive one moment in context, then try to brush off the "Good deed to resolve." Because the seller is MIL. I know PLENTY of ex/current Mil who are DOUCHE bag pieces of ****, serving doesn't mean one is entitled, lets get that out of the way. There is respect and then there is blind leeway. Expected accommodation and unexpected. Regardless if the seller knew or not, THIS is the risk of buying on the net, and one YOU assumed when you set purchase in motion, RG simply stood in the middle as it was handed to them, then to you. What you're doing is akin to say me taking the Husbands FORD GT or ZR1 and taking to a Hyundai dealership expecting them to handle any maintainment or repair. Or taking our GTRs to Honda...does this make sense to do? NO. Do I use wood in rollcages? NO. Its expectant of nothing, for no reason, when COMMON sense dictates other wise.

A pain to fix? So what? Suck it up princess. Your gamble your dice throw, your time/money to fix. Not someone elses. Lastly, you continue to acknowledge they aren't at fault, so why pray tell you the world, do you think they have to "meet you in the middle" ? Just curious. Again, even if seller is in MIL? If he can sell stuff, he should deal with faults that arise, and like wise for you, gambling on a sight unseen sale? You take whatever risk are associated. My hubs is not a run and gunner, hes a car guy, bike guy, truck guy, boats and planes. So when he wanted to get into guns, I let him do his own thing at his own pace, I MADE THE MISTAKE of buying dbl of all the next purchases for 2 years, now? He sold them all off, all LWRC, LMT, Noveske, stuff he just didn't use. Yet always made sure he did his business at RG, my brothers shop there, so does my twin sister and her husband, my dad, my uncles, friends. I alone have pushed A LOT of business their way. Am I expecting anything in return? NO. Again, N O. Just trust their sales ethic and products, and customer service. Its why I refer ppl there, I want friends and associates to get the BEST service when BUYING from T H E M. Not asking for any hookups, special treatment, heh.

NO MATTER HOW YOU TRY TO JUSTIFY IT? YOU AND THE SELLER ARE RESPONSIBLE FOR RECTIFYING THE SITUATION. NOT Riflegear. So with everything said, and your own acknowledgement? They absolutely are not to blame for anything, youre just sore about a bad buy, and want someone else to accommodate you.

If I buy a USED ZL1 Camaro from a private seller in TX, and ship it here, and its leaking boost? Is a LOCAL Chevy dealer under obligation to bend over sideways for me, to make it all better? NO. IF I bought a new one (or 5) from them, NOL? Then sure, they would, and because my family and extended have loyalty to certain shops and dealers/companies, we do get great service, and sometimes a little extra smile material. BUT? Its NEVER expected. If you bought a product from RG, then sure, would be nice for resolve, but again, that makes no sense in this case correct? So please, stop trying to justify your whiney post, apologize for wasting the time and effort here, and jog off yeah?

Your efforts just make it more apparent you want a HANDOUT/FREEbie, despite your false denial of not needing/wanting as such.



Quote:
Originally Posted by problemchild View Post
Yes I stated that in the first line. Please reread what I posted and pay attention to the 1st line.

I cannot return the rifle as it has been registered in my name.
I cannot use the rifle as it is cracked.
I did email the seller.
I did call ruger.
LAST thing I did was to ask RG if they could help a bit on the second transfer for the same gun to buy a replacement receiver. I got my answer.

Its going to be a pain to fix and the military guy is stationed overseas and I thought if I could work out some kind of fix that works for everyone it would be a better situation. It doesn't hurt to ask for a favor or some kindness to a long time loyal customer who goes out of his way to do business with RG and send them new customers. And I would not have asked had the seller not been in the military and stationed overseas.

If I had a gun store and someone told me this situation I would have no problem working with them. But I guess that's the way I am. Maybe the seller is going to want the gun back I have no idea. I was just trying to work something out so he had options.

Like I said in the first line it wasnt RG's fault and they dont have to help me in any way or they could have offered to help. I got my answer.

Bottom line, I tried to solve a crappy situation for a guy serving his country and got brick walled. What was I thinking?
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  #13  
Old 11-28-2012, 8:11 AM
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You bought a used gun and got screwed.. .

And your mad because riflegear didn't give you free stuff...

I fail to see where anyone other than the seller is responsible to fix it.

You must be the 99%.
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Old 11-28-2012, 8:37 AM
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Quote:
Originally Posted by onequickshift View Post
If I buy a USED ZL1 Camaro from a private seller in TX, and ship it here, and its leaking boost?
Leaking boost sounds real messy :P How do you clean that up?

Thumbs up for RG - wife just picked up a MP9 from them, and even with a crowded lobby, they were very fast, courteous and professional.

Last edited by najay; 11-28-2012 at 8:40 AM..
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  #15  
Old 11-28-2012, 2:54 PM
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Quote:
Originally Posted by najay View Post


Leaking boost sounds real messy :P How do you clean that up?

Thumbs up for RG - wife just picked up a MP9 from them, and even with a crowded lobby, they were very fast, courteous and professional.
You complain to riflegear about living your life a quarter mile at a time, and to be met half way....
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  #16  
Old 11-28-2012, 3:12 PM
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Asking someone to do you a favor? No problem. Complaining about it online when they decline? Kind of douchey.
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Old 11-28-2012, 4:30 PM
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Quote:
Originally Posted by problemchild View Post
In the past I have always been very happy with RG and its staff. And NO this is not their fault. I understand that!

Facts:

Bought an all metal 10/22 off GB a few weeks back from a military guy stationed overseas.
Had seller ship to RG for dros, transfer etc.
Looked at gun and filled out paperwork.
Upon getting it home and stripping it down to clean it noticed a cracked receiver.
Sent email to seller who is overseas and in military (wife took care of shipping etc) . Waiting for his reply email.

Looking for a solution called ruger and they wont replace receiver alone its the whole gun or nothing and you pay fee.

Looking for a solution that might help a military guy and myself I found new unused rec. on GB for 85 and called RG to ask if they can work with me on the "replacement" transfer because of extenuating circumstances. Not asking for a freebee just asking for some help to solve a situation. Answer was "NO WAY we are not going to help in any way Sorry, which came from a manager"! Wow!

Long time customer and have sent many many customers there way. I'm not asking for a freebee or anything other than maybe a discount because something happened out of my control. You cannot see the crack when the gun is assembled and it doesn't look like the gun has been cleaned for a while. I think it was part of an estate sale from a deceased relative of the sellers.

Maybe I am off base with this but it would have been nice to meet me in the middle or offer something to a long time customer who just ran into some bad luck with a GB buy.

My .02c worth.........

RG is still a great store with great service, just not this time.
I don't see how Riflegear is obligated in any way, shape, or form to give any discount in this matter. Would it be nice? Hell yea.. but it would nice if everyone on this board sent me five bucks...

So you are dissapointed that Riflegear wouldn't give you money (which is what a discount is) because they felt sorry for you even though the problem had nothing to do with Riflegear? Really? Sounds like Occupy Wall Street member talk.. lol

Problemchild seems to be a stand up guy.. sort of surprised by this thread.
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Last edited by Steve1968LS2; 11-28-2012 at 4:32 PM..
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  #18  
Old 11-28-2012, 4:52 PM
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Fast Kevin, is that you?
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Old 12-01-2012, 11:07 PM
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Well, at least this tread isn't about RifleGear being racists...
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Old 12-02-2012, 8:00 AM
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it's pretty simple... Rifle Gear is a middleman and is only charging their fee. Why would they do otherwise?

If you bought tires online and had them shipped to a local tire shop for installation and later found one to be bad - would you expect them to install the replacement for free?

They are charging for their time... if you have a beef about how much they charge for a transfer, that's another story (but clearly that's not the thread topic). *BTW, I'm not implying they charge too much
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Old 12-02-2012, 8:03 AM
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Quote:
Originally Posted by Steve1968LS2 View Post
I don't see how Riflegear is obligated in any way, shape, or form to give any discount in this matter. Would it be nice? Hell yea.. but it would nice if everyone on this board sent me five bucks...

So you are dissapointed that Riflegear wouldn't give you money (which is what a discount is) because they felt sorry for you even though the problem had nothing to do with Riflegear? Really? Sounds like Occupy Wall Street member talk.. lol

Problemchild seems to be a stand up guy.. sort of surprised by this thread.
some people would rather sit in the wagon:

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Old 12-02-2012, 12:08 PM
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ummm what?

being military or not doesn't mean you get your way all in any situations. I respect those that serve and are grateful for them since I know I would never serve. But you chose to serve for a purpose other than " getting favors/free stuff". Anyone that joins for that reason in their minds imho should not get any more respect that any normal person on the street.

Think of it this way, if you and the seller were any normal joe, would you still have expected Riflegear to bend over backwards for you? If you still answer yes, then I want to ask riflegear to discount any guns I buy from them since I have to drive far to get to them, since I have to make two trips. (see how selfish that sounds?)

all these little "favors" can start adding up and pretty soon riflegear would be in a break-even point where they barely or don't even make profit in order to expand/improve their business.
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Old 12-04-2012, 2:38 PM
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Well, at least this tread isn't about RifleGear being racists...
Are you sure? They might only be unwilling to help him and give hand out because of racism.
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Old 12-07-2012, 9:22 PM
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[QUOTE=shark92651;9794292]I'm sorry to hear that there was a problem with the firearm, but shouldn't it be the seller that would work with you as far as a discount on the cracked firearm he sent you? I mean, we like to help customers out especially if it is something that is our fault, but the amount of time and effort it takes on our part to process another transfer is the same on our end whether it is the original firearm or a replacement receiver, right?[/QUOTE

THIS is a deal the seller should help with or a RUGER deal.. IN NO WAY RG's deal...

SUPER surprised the OP posted this actually...
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Old 12-07-2012, 9:39 PM
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Quote:
Originally Posted by problemchild View Post
In the past I have always been very happy with RG and its staff. And NO this is not their fault. I understand that!

Facts:

Bought an all metal 10/22 off GB a few weeks back from a military guy stationed overseas.
Had seller ship to RG for dros, transfer etc.
Looked at gun and filled out paperwork.
Upon getting it home and stripping it down to clean it noticed a cracked receiver.
Sent email to seller who is overseas and in military (wife took care of shipping etc) . Waiting for his reply email.

Looking for a solution called ruger and they wont replace receiver alone its the whole gun or nothing and you pay fee.

Looking for a solution that might help a military guy and myself I found new unused rec. on GB for 85 and called RG to ask if they can work with me on the "replacement" transfer because of extenuating circumstances. Not asking for a freebee just asking for some help to solve a situation. Answer was "NO WAY we are not going to help in any way Sorry, which came from a manager"! Wow!

Long time customer and have sent many many customers there way. I'm not asking for a freebee or anything other than maybe a discount because something happened out of my control. You cannot see the crack when the gun is assembled and it doesn't look like the gun has been cleaned for a while. I think it was part of an estate sale from a deceased relative of the sellers.

Maybe I am off base with this but it would have been nice to meet me in the middle or offer something to a long time customer who just ran into some bad luck with a GB buy.

My .02c worth.........

RG is still a great store with great service, just not this time.
If you had some one else install an air conditioner, and they hacked the job, and you called me up and wanted a discount to fix their mess, what is my incentive? Why wouldn't you just have gone to me to begin with? I have always treated you fairly in the past? Pretty insulting
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  #26  
Old 12-07-2012, 10:03 PM
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Grizzled Bastard Grizzled Bastard is offline
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What a load of crap. The title of this thread drags RG through the mud with just a few words. It's the reason I even opened it since I just did my first transaction with them recently and was extremely happy.

They have no obligation to do anything for the OP in this case and regardless of the qualifiers the OP goes on to state about RG, it's damaging and IMO, this thread should be deleted. It's not right.
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  #27  
Old 12-07-2012, 10:43 PM
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RG didn't build the store, someone else did... that's why they owe OP... ;-)
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