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  #1  
Old 09-07-2012, 9:37 AM
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chrisout chrisout is offline
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Default Missing item in Order UPDATE: Issue resolved. thank you PSA

RESOLVED

Last edited by chrisout; 09-27-2012 at 8:29 PM..
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  #2  
Old 09-10-2012, 10:09 PM
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RESOLVED

Last edited by chrisout; 09-27-2012 at 8:29 PM..
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  #3  
Old 09-10-2012, 10:30 PM
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Matt1984 Matt1984 is offline
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Quote:
Originally Posted by chrisout View Post
What is going on with you guys? I have sent numerous emails, tried to get in touch with you over the phone with NO success and there has been NO response.
In Order #100064979, Order Date: July 26, 2012
I received the rest of the ordered items but the following was MISSING from my order:
Hornady Varmint Express Ammo 6.8mm Rem SPC 110gr V-Max 20rd
SKU 5990 PRICE $16.95
Please send me my order TODAY.
If you do not respond I will be forced to contact my credit card company to get my money back from you as obviously you are not helping me.
Dude welcome to my boat I've been waiting a hot minute for my upper that was "in stock" we got by psa
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  #4  
Old 09-10-2012, 11:15 PM
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Originally Posted by Matt1984 View Post
Dude welcome to my boat I've been waiting a hot minute for my upper that was "in stock" we got by psa
Well I WILL get either my order OR my money back, that is for sure.
What a waste. If I had the opportunity that PSA had. I would follow the most successful companies practices that have stayed in business and become giants, not the ones that have went out of business one customer at a time.
Just look ALL over the net at their treatment of customers. They forget, without us, they are done.

Last edited by chrisout; 09-11-2012 at 12:57 PM..
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  #5  
Old 09-11-2012, 11:43 PM
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when they forgot one of my lpks, they responded fast and got a shipment right away. theyre probable really backed up from that sale last week since other sites i visited were ordering like crazy. hopefully everything works out for you though
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  #6  
Old 09-12-2012, 10:48 AM
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Palmetto State Armory Palmetto State Armory is offline
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Quote:
Originally Posted by chrisout View Post
I have sent 2 emails with no response.

The following item is missing from my order:

Hornady Varmint Express Ammo 6.8mm Rem SPC 110gr V-Max 20rd 5990 1

Please ship my item and email me a tracking number.
thank you for your help.
I'm not sure why your missing item wasn't shipped out as soon as they received your first e-mail. We completely dropped the ball on this, and I completely understand if you never place another order with us again.

Your missing ammo is packed up and waiting on a pallet for UPS. You should get a tracking number this evening. If you don't receive anything by tomorrow morning please let me know and I'll get it to you.

Thanks,
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Palmetto State Armory
200 Business Park Blvd
Columbia, SC 29203
Web Sales: 803.788.9095
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  #7  
Old 09-13-2012, 3:20 PM
*Zombie Killer* *Zombie Killer* is offline
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Quote:
Originally Posted by Palmetto State Armory View Post
I'm not sure why your missing item wasn't shipped out as soon as they received your first e-mail. We completely dropped the ball on this, and I completely understand if you never place another order with us again.

Your missing ammo is packed up and waiting on a pallet for UPS. You should get a tracking number this evening. If you don't receive anything by tomorrow morning please let me know and I'll get it to you.

Thanks,
I wish PSA was this accommodating towards me considering they've made a mistake twice on my order. When I asked if they would ship my items out to me by next day air they responded with, "I don't think they'll do that, but we can try."
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  #8  
Old 09-13-2012, 8:35 PM
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Quote:
Originally Posted by *Zombie Killer* View Post
I wish PSA was this accommodating towards me considering they've made a mistake twice on my order. When I asked if they would ship my items out to me by next day air they responded with, "I don't think they'll do that, but we can try."
They did not ship it next day air. they did provide me with a tracking number. They shipped the one box of ammo "slow road to china". wont be here the middle of next week at the soonest.
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  #9  
Old 09-14-2012, 7:07 AM
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FWIW, I had a missing box of 9mm JHP a few orders back - I sent an email notifying them and they sent (received 7-10 days)...

Prior to receiving the missing item, I placed an additional order of X-Tac 5.56 (and some ancillary stuff)... this time they sent one too many boxes (maybe making up for previous mistake?)... I called and got through, notified of the situation (previous missing, now one too many) - which monetarily favored me, but I wanted to know if they wanted me to ship it back... response was "enjoy the ammo"

PSA has always kicked @ss for me! And I can't find restraint when they have free shipping (or killer deals)

OP (and others with missing items), I'm certain they will make good - real stand-up folks there!
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  #10  
Old 09-16-2012, 3:57 AM
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at least they responded to you
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