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  #281  
Old 03-13-2012, 2:53 PM
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BTW I have no problem wait but I est. of wait time would be nice. The fact that the production hasnt moved has me a bit worried.
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  #282  
Old 03-13-2012, 5:46 PM
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Originally Posted by dieyoung View Post
another day of waiting for my money. no response to emails or phone calls. they sure did respond quick to cancel my order but now they will not get in touch like there recording says. worst online experience yet. thanks jack ross. im not sure what to do next.
Use Weldonhunter's alternate deal from Freedom a few posts above your's. Only ~$8 more per 1k rounds reloaded 9mm.

They did take a week to ship with a reminder email from me but I now have the tracking number. Shipped from Washington state.

Last edited by segfault; 03-13-2012 at 5:49 PM..
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  #283  
Old 03-13-2012, 6:35 PM
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Warning to all cancelling orders, check your credit card statement for the refund.

I cancelled my order 4 business days ago and have yet to see a return on my card; emailed them today on this.
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  #284  
Old 03-13-2012, 7:33 PM
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It will be 5 buisness days for me tomorrow, I dont think they have control over how fast the refund gets back onto your card.
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  #285  
Old 03-13-2012, 8:09 PM
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They don't. It can take up to a week before it appears either on the credit card account. I've had to do credit card refunds and unfortunately it's not as instantaneous as that original charge
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  #286  
Old 03-13-2012, 8:59 PM
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Originally Posted by raddogz View Post
They don't. It can take up to a week before it appears either on the credit card account. I've had to do credit card refunds and unfortunately it's not as instantaneous as that original charge
I know this from some of the many times I had to have Cheaper Than Dirt refund money to me. They charged me instantly but it took more than a week sometimes to get a refund and it was my mostly bank that did it. CTD had to get it through their system but then the bank added to the wait. Ah the computer age of electronics.
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  #287  
Old 03-14-2012, 10:05 AM
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Post Another reply from Jack Ross Ammunition

OK, I ordered on 2/9, several hours before their site had the message they weren't taking any orders. I knew going in, it would take about 3-4 weeks and they would charge my CC immediately. However, I didn't know the status of my order due to the post on their site stating they were no longer taking orders (again, put up several hours after I ordered).

I called on three occasions, and left messages stating "I just want to insure my order got through, and what is the outlook for the order being shipped. I'm not in a huge hurry, I'd just like to know how much ammo to order from another vendor."

So yesterday, I sent them a note asking for a reply to the very same question. Here's their response.

Quote:
We are currently processing orders from Jan 20th and are working forward. Last Tuesday a much needed new machine arrived to help us with this severe back log we have. We apologize for your wait and appreciate your business. If you would like to cancel please let me know ill completely understand. However if you can wait you will not be dissappointed in our product and we promise to try to improve in our customer service. Currently we do not employ someone to work the front desk and all employees are too busy on the floor.
Thank you for your time
Jamie Parker
p.s We orignally hoped to clear up everything by now but have had some issues with our own machines. We only put out the best product so it has been very hard to catch up. This is the owners wife. I have taken th job of answering emails to try to help out. I do understand the need for someone to work th phones too but cant swing that right now. I hope my email helps you out.
Does this seem they are falling further behind each day, as a week or so ago they were fulfilling orders for 1/19!

Man, I wish I could run my business like this!
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  #288  
Old 03-14-2012, 10:20 AM
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they will wait for a few more complaints then change there web page to say something else. the only reason they respond is if u havent cancel'd yet. as soon as u cancel they wont respond. thanks jack off! woops i ment ross
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  #289  
Old 03-14-2012, 10:44 AM
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by my estimation, with all the money they've collected "up front," they could hire a couple of folks to answer inquiries and refunds.

Their lack of response, and/or lack of addressing the question asked, is disturbing. It creates a trust issue, and that is NOT good for any business.

I am empathetic to their being overloaded, and with that said, I'm in disagreement with their business practices. As stated previously, I knew there'd be the wait and the up-front charge to the CC. JRA's total disregard for customer care WILL cost them in the end. This exercise of offering a great deal to promote business is a great idea, and not thinking it through is a bad thing.

I "think" if JRA communicated the delays and such to their customers, it would go a long way in getting them out of this costly jam they appear to be in.

In the meantime, FreedomMunitions and the like are capitalizing on JRA's mistake and making lots of happy new clients.

Too bad! :-/
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  #290  
Old 03-14-2012, 10:50 AM
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Originally Posted by allright View Post
Does this seem they are falling further behind each day, as a week or so ago they were fulfilling orders for 1/19!

Man, I wish I could run my business like this!
I'm not sure if the new machine is for 9mm only or for all calibers but this thread has been a general Jack Ross thread and not just JR 9mm reloaded.

Some of the dates given were in response to .40 and .45 orders, which may have independent production lines.

Last edited by segfault; 03-14-2012 at 11:00 AM..
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  #291  
Old 03-14-2012, 10:54 AM
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New reply from JRA.

Quote:
I hope two weeks to clear out the rest of the back orders. Saying the machines behave.
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  #292  
Old 03-14-2012, 10:59 AM
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Originally Posted by dieyoung View Post
they will wait for a few more complaints then change there web page to say something else. the only reason they respond is if u havent cancel'd yet. as soon as u cancel they wont respond. thanks jack off! woops i ment ross
I did get a response after I cancelled when I asked about the status of my refund. I used a card from Citi, which is very slow in posting transactions, so I just wanted to check if he did his part. He responded within a day or two saying he did process the refund and that others were mentioning a 7 day wait to see it in their cc accounts.

Quote:
Originally Posted by allright
In the meantime, FreedomMunitions and the like are capitalizing on JRA's mistake and making lots of happy new clients.
My order from Freedom shipped earlier this week but just FYI (in case you need something by a certain date), that was a week after my order and I sent them an email. No response to the email but my order shipped a day later. They did delay charging until the order shipped.

These are good deals but after a few thousand rounds, I'm thinking of going .22 to slow the cash flow

Last edited by segfault; 03-14-2012 at 11:03 AM..
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  #293  
Old 03-14-2012, 11:12 AM
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Quote:
Originally Posted by mikeinla View Post
PROBLEM!!!!
I placed my order a few weeks ago, he charged my card that day. I have since PAID my credit card bill with THAT charge on it. I emailed him 3 days ago and he has not responded.
So I have ALREADY paid for the ammo but do not have it. I called my credit card company and they said that is illegal charge my card like that
Oh you guys need to get over that. Do you know what a pain it is to accept the charge, then go back and charge the card once the order is ready? Try owning a business and you will see. Then factor in most companies make 5-10% on your order. So, he makes $10 and you want him to do what?

It's a good deal, get over it....

Vent over...
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  #294  
Old 03-14-2012, 11:53 AM
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communication was all i wanted from jack ross. plain and simple they failed. broken promise after broken promise. just tell me its gona b 3 months and i would have just chilled out. i know im just a small fry but ive bought and shot thru about 3500 9mm since i had been waiting on them. im more than happy to pay 30$ more for good service all day long. i hope they realize how important word of mouth is.
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  #295  
Old 03-14-2012, 11:57 AM
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Originally Posted by jeep7081 View Post
Oh you guys need to get over that. Do you know what a pain it is to accept the charge, then go back and charge the card once the order is ready? Try owning a business and you will see. Then factor in most companies make 5-10% on your order. So, he makes $10 and you want him to do what?

It's a good deal, get over it....

Vent over...
Yup, I do know the pain, and I'm not complaining about the up-front charge, just the lack of effective communication.
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  #296  
Old 03-14-2012, 11:58 AM
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Originally Posted by dieyoung View Post
communication was all i wanted from jack ross. plain and simple they failed. broken promise after broken promise. just tell me its gona b 3 months and i would have just chilled out. i know im just a small fry but ive bought and shot thru about 3500 9mm since i had been waiting on them. im more than happy to pay 30$ more for good service all day long. i hope they realize how important word of mouth is.
Agreed!
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  #297  
Old 03-16-2012, 1:23 PM
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Ordered 1k 9mm reloads on 1/20.
Order received 3/15.
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  #298  
Old 03-16-2012, 2:21 PM
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Originally Posted by 4bviper View Post
Ordered 1k 9mm reloads on 1/20.
Order received 3/15.
DAMN!!!! My last order was placed 7 Feb... I got a bit to wait - thank you freedom munitions for solving my current addiction!
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  #299  
Old 03-16-2012, 3:39 PM
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Originally Posted by allright View Post
Yup, I do know the pain, and I'm not complaining about the up-front charge, just the lack of effective communication.
I hear you. If I have something out of stock, I call the customer right away. Time and time again, the customer is blown away I called. It actually saves the sale every time.

Reverse side is, do you want him making calls or making ammo? lol. It's tough right now in this industry. If anyone is really upset. Send an email, give him "x" to reply, then file a charge back. No need to keep throwing salt at the wound.

No, before its asked. I don't know him nor have ever bought from him. Just trying to show another angle.

Maybe someone who knows him can have him do a quick post and explain a few things to keep the lynch mob happy Might not be a bad idea.
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Last edited by jeep7081; 03-16-2012 at 3:43 PM..
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  #300  
Old 03-19-2012, 12:33 AM
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Okay, I would like to know if it is better to wait 5-6 weeks or more for JRA's ammo or go to Freedom. I tried Freedom a few weeks ago and my G19 Gen 4 did not like it but the G17 RTF2 did and so did my XDM 5.25 So I am kind of torn between waiting 1.5 mos or getting ammo that my 19 (primary pistol) will not like. I do not have the new ejector on my Gen 4, but I do have the new recoil spring setup. I tried about 50 rounds of it through the 19, and 50 through the XDM. The 19 would fail to feed / double feed and or stove pipe. I reload somewhat weak loads just for plinking but I also use jhp's so I am not sure if that is the difference or not. All I know is that I could not get the 19 to shoot at a good rate of fire with the Freedom stuff, but with my reloads it would shoot and I was able to shoot it faster. I have been shooting Glock's since 1993 and therefore I know how to shoot them,I was not limp wristing.

If I have to I will make a new thread in the Ammo section as to get better feedback, so if anyone has tried JRA and can vouch for it feeding fine besides the Sig that blew up please let me know. Thanks!
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  #301  
Old 03-19-2012, 11:27 AM
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Originally Posted by Gio View Post
Okay, I would like to know if it is better to wait 5-6 weeks or more for JRA's ammo or go to Freedom. I tried Freedom a few weeks ago and my G19 Gen 4 did not like it but the G17 RTF2 did and so did my XDM 5.25 So I am kind of torn between waiting 1.5 mos or getting ammo that my 19 (primary pistol) will not like. I do not have the new ejector on my Gen 4, but I do have the new recoil spring setup. I tried about 50 rounds of it through the 19, and 50 through the XDM. The 19 would fail to feed / double feed and or stove pipe. I reload somewhat weak loads just for plinking but I also use jhp's so I am not sure if that is the difference or not. All I know is that I could not get the 19 to shoot at a good rate of fire with the Freedom stuff, but with my reloads it would shoot and I was able to shoot it faster. I have been shooting Glock's since 1993 and therefore I know how to shoot them,I was not limp wristing.

If I have to I will make a new thread in the Ammo section as to get better feedback, so if anyone has tried JRA and can vouch for it feeding fine besides the Sig that blew up please let me know. Thanks!
If you have a gun that's having a problem with Freedoms ammo you should call them and tell them what it's doing. Call this number 713-816-3929. You'll probably get Rudy, one of the owners and tell him what's happening.
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  #302  
Old 03-19-2012, 1:28 PM
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make sure if u cancel to send them copies of the invoices. they only refunded me half of my order and said they cant find the other invoice. i have had to send them copies of it. and now im off to bank to fax them the proof that they r holding my money. they do answer the phone now but lady said she doesnt know anything cause shes new. but she is taking new orders...lol
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  #303  
Old 03-19-2012, 3:30 PM
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I order the JR ammo - 1000 rounds of 9mm reload -- around Christmas. I recevied the ammo at the end of January. I spoke a few times with Chris when I placed my order and then when I had my brother pick it up in Reno.

Last weekend was the first time I used the JR ammo. No problems whatsoever and I'll be ordering more, knowing that it will take 6-8 weeks or so to receive it. For the price and quality, you can't beat JR.
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  #304  
Old 03-19-2012, 4:52 PM
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45 days since order. 12 days since the drama. Still waiting (im)-patiently for my ammo. =)

I wonder if my order would have gotten processed faster if I had ordered the 3 calibers separately?

I'm debating placing another order soon so that I can receive it by May or June. (If a partial shipment of my order had been sent, I would have already had a chance to try it to make up my decision)!! =)
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  #305  
Old 03-19-2012, 11:45 PM
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Quote:
Originally Posted by dieyoung View Post
make sure if u cancel to send them copies of the invoices. they only refunded me half of my order and said they cant find the other invoice. i have had to send them copies of it. and now im off to bank to fax them the proof that they r holding my money. they do answer the phone now but lady said she doesnt know anything cause shes new. but she is taking new orders...lol
They processed the refund for my two orders on March 7th, still no money back on my CC. Going to contact them again to see what's up.

I've gone through almost 2000 rounds of 9mm from freedom with another 2000 rounds to go. Good thing for them or I'd be stuck with my local walmart that has no ammo!

Once JR gets caught up to real time shipping I will probably order from him.
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  #306  
Old 03-19-2012, 11:48 PM
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Originally Posted by iidx View Post
They processed the refund for my two orders on March 7th, still no money back on my CC. Going to contact them again to see what's up.

I've gone through almost 2000 rounds of 9mm from freedom with another 2000 rounds to go. Good thing for them or I'd be stuck with my local walmart that has no ammo!

Once JR gets caught up to real time shipping I will probably order from him.
Why would you order from some one that doesn't deliver to your needs?

Eta,

I don't have a hardon for jr ammo, but freak show ammoo tainted me. Tell me I'm wrong
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  #307  
Old 03-20-2012, 2:20 AM
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Quote:
Originally Posted by freonr22 View Post
Why would you order from some one that doesn't deliver to your needs?

Eta,

I don't have a hardon for jr ammo, but freak show ammoo tainted me. Tell me I'm wrong
I'm hoping that he gets his act together so I can take advantage of the good price and free shipping. If the service doesn't improve, then I won't order.
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  #308  
Old 03-20-2012, 1:31 PM
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yes jr has a good price. means nothing when they cant ship the product. ive bought 9mm reloads from surefire manufac. not 1 issue and they ship fast and only sell what they have available. they r at all the gun shows every 3 months. if they run out at show they ship 4 free. im tryn to work out a group buy from them. jus making sure the price is good and they will b able to meet the demands. they carry most pistol cal. and .223 ,.30 carbine
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  #309  
Old 03-20-2012, 3:40 PM
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For people who have received your ammo, when did you place you order and what was your order#? I placed an order for 1K 9mm on Feb 5th order#506 and still haven't received it.
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  #310  
Old 03-20-2012, 5:44 PM
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Which shipping company does JR use? Do you receive a tracking number via email?
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  #311  
Old 03-20-2012, 8:05 PM
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Quote:
Originally Posted by balgor View Post
For people who have received your ammo, when did you place you order and what was your order#? I placed an order for 1K 9mm on Feb 5th order#506 and still haven't received it.
Their web site say they are now taking orders for mid April/May. Sounds like it's a 6-8 week wait.

Regards!
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  #312  
Old 03-20-2012, 8:06 PM
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Never mind

Last edited by Nor*Cal; 03-20-2012 at 10:05 PM..
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  #313  
Old 03-20-2012, 10:31 PM
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Ordered 500 9mm reloads jan 22. No tracking number. Called and was told around a 2 week wait still. So they are pretty far behind
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  #314  
Old 03-21-2012, 10:53 AM
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Originally Posted by weaponxgfs View Post
Ordered 500 9mm reloads jan 22. No tracking number. Called and was told around a 2 week wait still. So they are pretty far behind
I was told a week ago that they were shipping January 28th orders....
My order was billed 11-Feb-2012..

hmm.... ammo's in the mail? Not.

.
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  #315  
Old 03-21-2012, 12:03 PM
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This seems like a good deal, but I think I'll hold off until they are caught up.

I don't know about you guys, but I'd rather they get caught up with the current orders and not take "pre-orders" for future shipments. I understand they have to keep making money for their bills, but if I were in their situation I'd have handled it differently. Seems to be that they'll never really be caught up with their orders if people keep ordering.

Definitely not saying JR is bad as I haven't had experience with them, but I hope to in the future if they ever have enough supply to cover demand.
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  #316  
Old 03-22-2012, 9:58 AM
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Yeah I was got a response yesterday and was told another 2 to 3 weeks. Im so close to just telling them to cancel. That will be 10 weeks. How is it they seem to making up no ground?
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  #317  
Old 03-22-2012, 10:29 AM
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According to their facebook page orders from the end of Jan/beg. of Feb have shipped or will be shipping soon.

It seems as though they only make ammo for web orders on certain days, not everyday. I assume the rest of the time is spent loading ammo for commercial orders (ranges) and filling the Nevada state contract that they have, just my guess as to why web orders seem to go out in 'batches' and not going out everyday.
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  #318  
Old 03-22-2012, 11:26 AM
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Update.. Ordered jan 22
500 9mm reloads. Called march 20 and was told 2 more weeks. Got a shipment email march 21. Shipped FedEx next day and received the ammo today march 22. Took 2 months. Ammo looks good haven't shot any yet. Hope this helps people that are waiting still.
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  #319  
Old 03-28-2012, 10:44 AM
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Originally Posted by weaponxgfs View Post
Update.. Ordered jan 22
500 9mm reloads. Called march 20 and was told 2 more weeks. Got a shipment email march 21. Shipped FedEx next day and received the ammo today march 22. Took 2 months. Ammo looks good haven't shot any yet. Hope this helps people that are waiting still.
Thanks for the update!

Anyone else have any orders that JR recently shipped out?

Looks like I need to wait at least another week for my Feb 3rd order to ship.
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  #320  
Old 03-28-2012, 9:20 PM
sheltiefan's Avatar
sheltiefan sheltiefan is offline
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Ordered 1k of 9mm on 1/24. Received shipping notices from JR and FedEx today, 3/29.
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