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  #1  
Old 01-17-2010, 11:30 PM
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Default Yikes, nasty virus here. Assistance required.

Everything was going fine 30 minutes ago so I go to take a shower and when I come out I have this thing on my screen saying I have viruses and should install their program(yea...I'll believe that when pigs fly) Start up my usual protection program but this fake "antivirus software" keeps denying access to them and won't let the scanners start up. So I try a web based scan that I usually use but of course I have to use IE and this "virus software" has killed that as well(won't load up anything). Firefox still functions but IE has definitely been spiked. I haven't downloaded or opened anything mysterious, and I run scans every 3 days......I'm technologically inclined and I feel like such a turd for being compromised.

No programs can be installed or run in regular mode....I have never had a virus this gnarly before....
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  #2  
Old 01-17-2010, 11:48 PM
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The trick is to remove this malware's resident processes from memory before running the scanner (which you can do with Task Manager). If you're familiar with Task Manager or similar programs, you know what to do, if not, now's not the time to learn. Try to determine which malware you have, and then search for removal instructions online. You may also identify the files it uses, and boot from a CD (or into recovery console), delete those files, and then run the scanner. IN either case, make sure you're physically disconnected from the INternet (or the malware might just download the files again).

Another solution is to pull out your hard drive and scan it on some other machine (while it's plugged in as a secondary hard drive).

Also, keep in mind that US-based antimalware packages may not legally remove some of such crap (thank you, o smart judge). Malwarebytes (www.malwarebytes.org) is likely to work.
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"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.
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  #3  
Old 01-18-2010, 2:51 AM
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http://www.bleepingcomputer.com/comb...o-use-combofix
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  #4  
Old 01-18-2010, 3:00 AM
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Sorry Decker, my dad just got hit with something similar.

Start Windows, press F8 a few times after your Power on Self Test (POST) that usually states the manufacturers name, and boot into safe Mode. You don't want the network or console versions.

Download your tools on a friends machine, and then bring them over via flash drive. Get malwarebytes anytimaleware (MBAM) and Nick suggested which will kill most killable things. Failing that, you can try Super Anti-Spyware (SAS) but I prefer MBAM. If you can't run task manager in your regular windows session, you have a version that ran across only once and you are pretty much hosed, but try these options regardless.

I boot back and forth between OS10.6 and Win 7, the first to surf and research, the other to do real work. Stay away from Facebook or at least away from the games.
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Old 01-18-2010, 3:32 AM
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Shutdown your machine and run a bootable edition of malwarebytes, and kapersky. It'll clean your machine without the OS running.
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  #6  
Old 01-18-2010, 4:57 AM
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microsoft security essentials if windows, mbam, ccleaner, spybot search and destroy. as a package...
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  #7  
Old 01-18-2010, 5:25 AM
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I picked up the same thing; once at home and once at work. My wife got it first a couple of month ago. After opening up IE or FoxFire once they didn't work. I used Kapersky boot up to fix the problem. The office situation was last week. This time the program wouldn't allow me to open Task Manager. I opened up in safe mode and then shut down. My system then prompted me to recover a previous saved version that solved the issue.
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  #8  
Old 01-18-2010, 7:34 AM
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Quote:
Originally Posted by freonr22 View Post
microsoft security essentials if windows, mbam, ccleaner, spybot search and destroy. as a package...
when i got hit wiht a trojan, i installed spybot, ms essentials then malwarebytes. only malware got the trojen. i think ms essentials is a joke now.

i think someone else said it before. when they get hit with the virus, wipe and start over. i did, though not all from scratch since i keep system images at each phase (os only, os + patches, os + patches + some apps, etc.).
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  #9  
Old 01-18-2010, 8:28 AM
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Microsoft also has a free software you can downlaod called Malicious program removal tool or something like that.

You should download all these programs from another computer and save them to a USB drive and boot into safe mode with no networking as someone suggested.

Always run more then one program as no one program can get everything.
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  #10  
Old 01-18-2010, 8:39 AM
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Sounds like the dreaded malware 2009 virus. It downloads windows messages to say your PC infected and buy some software to alleve it? Whatever you don't, do buy there software.

If this is the virus - use the following manual instructions http://www.2-spyware.com/remove-antivirus-2009.html

The virus was nasty for me, I could not install antivirus/malware. It had ability to block the virus's ability to block the anti virus executable names.
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  #11  
Old 01-18-2010, 8:52 AM
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format c: /s

thats what i do, anyways...
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  #12  
Old 01-18-2010, 10:20 AM
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Quote:
Originally Posted by sevensix2x51 View Post
format c: /s

thats what i do, anyways...
Got lots of free time?

Besides, you'd still have to boot into some sort of DOS environment to do that (otherwise the access to the boot and system drives would be locked by Windows), and why on earth would you try to make it a DOS system disk?
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"I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it." - Thomas Jefferson
"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.
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  #13  
Old 01-18-2010, 10:30 AM
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I had this yesterday.
It would not allow me access to Task Manager.
I burned a disc copy of the free Super Anti-Spyware on my son's PC.
Load the Super in regular mode.
The virus will fight you and say that the download failed.
Shut down, Restart in safe mode (keep hitting F8), check your programs, you will see that the Super file did actually download.
Run the Super.
(And whatever others as suggested here using the same steps).
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  #14  
Old 01-18-2010, 10:32 AM
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Quote:
Originally Posted by wombat303 View Post
Sorry Decker, my dad just got hit with something similar.

Start Windows, press F8 a few times after your Power on Self Test (POST) that usually states the manufacturers name, and boot into safe Mode. You don't want the network or console versions.

Download your tools on a friends machine, and then bring them over via flash drive. Get malwarebytes anytimaleware (MBAM) and Nick suggested which will kill most killable things. Failing that, you can try Super Anti-Spyware (SAS) but I prefer MBAM. If you can't run task manager in your regular windows session, you have a version that ran across only once and you are pretty much hosed, but try these options regardless.

I boot back and forth between OS10.6 and Win 7, the first to surf and research, the other to do real work. Stay away from Facebook or at least away from the games.
I had that same crap, booted into safe mode, ran AVG and it got rid of it. Also if you search the net for whatever it's called (I have a hunch it's something like TOTAL SECURITY 2000 etc) there will be directions for how to delete the infected files manually.
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  #15  
Old 01-18-2010, 11:38 AM
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Thanks, I managed to get rid of the main culprit but I believe there is something left. The virus or w/e would not let me open up any programs or my Task Manager, but like any other program on my computer it didn't instantly pop up but rather took about 1 minute after I logged in before it activated itself. So as soon as I finished logging in, I smashed Ctrl Alt Del and managed to get it open before the program started locking everything down. Found a mysterious fsrmysguard.exe file in the processes and decided to end it....low nad behold the lock down ended and I was free to start up all my programs. Booted up into Safe Mode, unplugged ethernet and ran EVERYTHING I had and of course what shows up in the scan......fsrmysguard.exe.

Deleted it and the other 2 Trojans on my comp but somehow it is still locking down my internet. I'm using Firefox and as you can see the internet works, but if I start up Internet Explorer it will always fail. And any of my programs like AIM, Steam or anything else that requires an internet connection.......keeps giving me errors. There's either still a virus left that the scanners aren't catching or it messed up how my computer connects to the net.
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  #16  
Old 01-18-2010, 1:55 PM
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Quote:
Originally Posted by ojisan View Post
I had this yesterday.
It would not allow me access to Task Manager.
I burned a disc copy of the free Super Anti-Spyware on my son's PC.
Load the Super in regular mode.
The virus will fight you and say that the download failed.
Shut down, Restart in safe mode (keep hitting F8), check your programs, you will see that the Super file did actually download.
Run the Super.
(And whatever others as suggested here using the same steps).
For the future, you can use other applications instead of task manager. For example, ProcessExplorer from Sysinternals (now Microsoft) works even better. Most of these applications looks for the modules being loaded into memory rather than intercept API or system calls, so using a different app usually works.
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"I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it." - Thomas Jefferson
"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.
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  #17  
Old 01-18-2010, 2:06 PM
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Quote:
Originally Posted by Dekker View Post
Deleted it and the other 2 Trojans on my comp but somehow it is still locking down my internet. I'm using Firefox and as you can see the internet works, but if I start up Internet Explorer it will always fail. And any of my programs like AIM, Steam or anything else that requires an internet connection.......keeps giving me errors. There's either still a virus left that the scanners aren't catching or it messed up how my computer connects to the net.
That's because they get their connection settings from IE. Try resetting IE to defaults. One of the trojans might've changed the home/search/update pages.
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"I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it." - Thomas Jefferson
"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.
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  #18  
Old 01-18-2010, 2:47 PM
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This piece of crap is everywhere - Let me find the bastards and shove noodles down their throats -
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  #19  
Old 01-18-2010, 2:48 PM
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starve a pc... feed a mac...
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Old 01-18-2010, 3:36 PM
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Quote:
Originally Posted by sevensix2x51 View Post
format c: /s

thats what i do, anyways...
this is easy *if* you have system images (and multiple versions that'll lessen the install times) and data backups. up and running in 1 hr (at least for me!).

invest the time up front and you save lots of time in the long run with this approach.
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  #21  
Old 01-18-2010, 3:41 PM
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I have the exact same thing and started a thread a few weeks ago about it. Unfortunately, I haven't been able to get rid of it. I am seeing some new suggestions here so I maybe Ill give it another try. I am about to just wipe the hard drive clean, but with the way things are going now, I doubt that'll even work. I saved malwarebytes and a few other programs to a flash drive, but it just freezes the computer when I try to open them. BTW, what virus software were you using when you got the problem?
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Old 01-18-2010, 4:17 PM
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Ah, nothing like a fresh clean system. Changing IE to defaults fixed the last problem I had but I was still a bit paranoid so I saved all my files on my flash drive and wiped the whole enchilada. I wipe my drive once a year anyways and it's Jan 2010 so I'm a few weeks overdue, now she runs just like when I first built her Just installing all my protection and other essential programs now. I was using AVG, AdAware and Spybot when I first got the virus, but I do tend to turn off their active protection and only use them as "here and now" scanners.
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  #23  
Old 01-18-2010, 4:33 PM
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So I was able to turn my computer on(im posting on a diff one) and immediately went into Task Manager. I think the first time I hit it to fast because, while task manager opened, the computer didn't continue to load(just a completely bare desktop). I was able to end some random processes, and hit restart. When it restart, I was able to boot in safe mode(I have been unable to thus far, just keeps failing)! Now I got taskmanager open again and ended the Internet security process and a few others. I haven't got any pop ups since and I am currently installing a virus software. I've definitely gotten way further than I had so far, so we'll see what happens.
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  #24  
Old 01-18-2010, 4:54 PM
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Quote:
Originally Posted by nick View Post
Got lots of free time?

Besides, you'd still have to boot into some sort of DOS environment to do that (otherwise the access to the boot and system drives would be locked by Windows), and why on earth would you try to make it a DOS system disk?
thats right, im old school. better recognize.
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Old 01-18-2010, 5:20 PM
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Quote:
Originally Posted by sevensix2x51 View Post
thats right, im old school. better recognize.
Meaning, if something kept failing 25 years ago, why not keep using it?
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"I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it." - Thomas Jefferson
"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.
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  #26  
Old 01-18-2010, 6:28 PM
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Since it looks like Dekker fixed his issue, ill just hijack this thread! I am getting soo frustrated with the compuer. I FINALLY gained some ground on this thing, or so I thought. After starting task manager and ending the processes of the bad sheot, I was able to get an anti virus/malware program installed. I had to try about 10, most would start to download but then something would happen and they wouldn't install. I got PC Tools Internet Security to download, install, and even run a scan. (I read some good reviews on this so I hope it's good). It found 14 somehting and 109 threats. Of course, this was only a trial and I had to pay to get rid of the threats. I was tired so just decided to pay, at least I can use it on 3 computers. After paying and running a scan, I had to restart the computer. It turned on ok, I still got one pop up right at the beginning saying I have a worm, but NO pop ups from INTERNET SECURITY 2010 or anything else. I was about to do another scan, but computer froze. Now, it won't start. It will act like it's starting, but once it gets to a certain point, it just restarts again. It has been doing this a little for a while, but now I can't get it to come on at all after about 20 tries. Maybe if I leave it off for a while it will turn back on. Anyone know why it wont turn on? I tried to turn it on in Safe Mode, Regular, Last know good setting, and nothing.
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Old 01-18-2010, 6:32 PM
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Quote:
Originally Posted by nick View Post
Meaning, if something kept failing 25 years ago, why not keep using it?
we still use magnetic hdd's, do we not?
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Old 01-18-2010, 7:17 PM
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Any chance you guys BS'n in here can give me a little guidance>??
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  #29  
Old 01-18-2010, 7:26 PM
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Quote:
Originally Posted by cgseanp1 View Post
Any chance you guys BS'n in here can give me a little guidance>??
your first inclination was right. wipe the hdd, reinstall windows. done.
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Old 01-18-2010, 8:38 PM
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Quote:
Originally Posted by cgseanp1 View Post
Any chance you guys BS'n in here can give me a little guidance>??
have you tried booting in safe mode w/o networking? and run the processes there? if you need networking, then choose safe with networking.

i dunno. sometimes when you have to go that far, (me) i invest the next few hours in just wiping and starting over. anything you installed/uninstalled, .dll files left over, orphaned registry entries, etc. will be cleaned.

i know that sometimes sounds like giving up too early for the fight, but eh.. it's only a laptop. you can probably learn more fighting/fixing it, but it is your time though.
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Old 01-18-2010, 10:27 PM
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Quote:
Originally Posted by cgseanp1 View Post
Since it looks like Dekker fixed his issue, ill just hijack this thread! I am getting soo frustrated with the compuer. I FINALLY gained some ground on this thing, or so I thought. After starting task manager and ending the processes of the bad sheot, I was able to get an anti virus/malware program installed. I had to try about 10, most would start to download but then something would happen and they wouldn't install. I got PC Tools Internet Security to download, install, and even run a scan. (I read some good reviews on this so I hope it's good). It found 14 somehting and 109 threats. Of course, this was only a trial and I had to pay to get rid of the threats. I was tired so just decided to pay, at least I can use it on 3 computers. After paying and running a scan, I had to restart the computer. It turned on ok, I still got one pop up right at the beginning saying I have a worm, but NO pop ups from INTERNET SECURITY 2010 or anything else. I was about to do another scan, but computer froze. Now, it won't start. It will act like it's starting, but once it gets to a certain point, it just restarts again. It has been doing this a little for a while, but now I can't get it to come on at all after about 20 tries. Maybe if I leave it off for a while it will turn back on. Anyone know why it wont turn on? I tried to turn it on in Safe Mode, Regular, Last know good setting, and nothing.
SOunds like a driver/service/app on startup issue. Go to Safe mode and check what runs on startup. Chances are you don't need most of it. Do the same with services that start automatically (just don't touch the Windows services).

Check the logs in Event Viewer, you might see what errors out and causes this issue.

Chances are, while you removed some of the malware components, something might still try to address it, and fails to do so. Or you might have a faulty app/service.

If that fails, try to reinstall your drivers, as well.

FInally, get rid of that stupid Symantec/Norton crap and get a decent antivirus. My personal preference is F-secure, Kaspersky would work pretty well, too. Add Malwarebytes an Superantispyware to the mix.

Alright, back to BSing.
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"I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it." - Thomas Jefferson
"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.

Last edited by nick; 01-18-2010 at 10:30 PM..
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Old 01-18-2010, 10:28 PM
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Quote:
Originally Posted by sevensix2x51 View Post
we still use magnetic hdd's, do we not?
For the lack of a better alternative. There're many better alternatives to DOS.
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"I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it." - Thomas Jefferson
"Thou shalt not interfere with the Second Amendment rights of "law-abiding" citizens who want AK-47s only to protect hearth and home." - Paul Helmke finally gets it :)
Quote:
Originally Posted by SJgunguy24 View Post
Some people are so open minded, their brains have fallen out.


WTB: Saiga .223 bolt; HK G3 bolt; Chinese AK pistol grips; milled AK cut receiver pieces and stubs.
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  #33  
Old 01-19-2010, 4:09 AM
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Originally Posted by nick View Post
For the lack of a better alternative. There're many better alternatives to DOS.
well, i guess i build such a rock-solid system, that i havent had to reformat since 1994. in actuality, it's been at least 5-6 years, so i use commandline as a generic term, since everyone knows what im talking about anyways. lets see if i can remember... just reformat and set partitions on the xp 6-in-1 cd, then set logical drives in the hdd manager once you get that poj up and running. oh baby, just like riding a bicycle. never did a vista install, because, well, i never wanted to pay money for it. xp sp2 still works just fine.
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  #34  
Old 01-19-2010, 10:22 AM
cgseanp1 cgseanp1 is offline
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Originally Posted by nick View Post
SOunds like a driver/service/app on startup issue. Go to Safe mode and check what runs on startup. Chances are you don't need most of it. Do the same with services that start automatically (just don't touch the Windows services).

Check the logs in Event Viewer, you might see what errors out and causes this issue.

Chances are, while you removed some of the malware components, something might still try to address it, and fails to do so. Or you might have a faulty app/service.

If that fails, try to reinstall your drivers, as well.

FInally, get rid of that stupid Symantec/Norton crap and get a decent antivirus. My personal preference is F-secure, Kaspersky would work pretty well, too. Add Malwarebytes an Superantispyware to the mix.

Alright, back to BSing.

Thanks for reply. I'm using PCTools, I don't think they are affiliated with Norton or Symantec.
http://www.pctools.com/

I can't even start it in Safe Mode. It just keeps rebooting. Every now and then, it will go to the Blue Windows Welcome screen, but then automatically will restart. Usually, it will go to the windowns screen, but will just reboot after that. This is my roomates computer, I need to see if she has the recovery disk.
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  #35  
Old 01-19-2010, 10:25 AM
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freonr22 freonr22 is offline
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try popping in the install disk and boot from the cd drive, and click repair?
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