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  #1  
Old 04-04-2014, 3:54 PM
Kilber Kilber is offline
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Join Date: Apr 2013
Posts: 442
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Default TTM - Second to None

Thanks again for everything, look forward to to owning more of your products.

Last edited by Kilber; 04-08-2014 at 10:13 PM..
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  #2  
Old 04-08-2014, 9:29 AM
Kilber Kilber is offline
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Join Date: Apr 2013
Posts: 442
iTrader: 2 / 100%
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Received a reply from The Target Man and I'm sure we'll work it out. Ordered from them before, know they make great products, and would like to continue being a customer. Just a break down on both sides, but we all make mistakes.
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  #3  
Old 04-08-2014, 3:10 PM
TheTargetMan TheTargetMan is offline
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Join Date: Jul 2012
Location: Tucson, AZ and part-time in Calusa/Williams area
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So, here's what happened. Apparently the customer waited 49 days to open the box to then tell us he received an incorrect order. We received back the set and sent out the correct set - mistakes happen...we'll own up to that.

What he fails to mention is that there is a 10 day period for the customer to open the box, inspect the contents, and then make a claim if the item(s) sent were not as described, or incorrect. We stand by everything we offer, and we're certainly human. As a courtesy, since we were far beyond the 10 day grace period, we accepted them back and sent out new targets.

I still can't find an email reference in regard to the missing IPSC. Nonetheless, we created a new shipping label and the target will be shipped within a day or two.

For the next person - If you have a complaint or feel you're being ignored, all it takes is a simple attempt at telephonic communication. As we know, emails don't always make it through. I will now search my spam folder for these emails.

It is unfair to try to publicly "bash" us for a mistake made on our end and YOUR end as well. Take a little ownership of the problem, inspect your packages, and inform us promptly should there be an error in your order. Again, we're all human, which is why we give 10 days upon receipt of your package to inspect the contents.... not 49 days.

Nonetheless - problem resolved.

TTM
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  #4  
Old 04-08-2014, 10:02 PM
Kilber Kilber is offline
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Join Date: Apr 2013
Posts: 442
iTrader: 2 / 100%
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Come on TTM, I'm not trying to make you look bad or bash you. I've said nothing but good things. You're reputation and product quality are second to none in the industry. You're the only vendor I recommend and buy from, and that won't stop (unless you ban me from the site ��)

I support you because you support us. CGF gets some $$ to fight for our rights, I get a quality product, and you get some cash. We all win.

As for taking some responsibility, you know I have, but I'll go public with that. My last email to you sums up my feelings on the situation. Thanks again for the awesome products.

___________________

Target Man,


Ok, I'll budge. It is my fault that I contacted you 49 days after receiving the package. It was a busy time at the end of the year and carried over into January. Schedules were full, and I had no available time to work on the target range, so the targets sat in the garage boxed up. I couldn't tell anything was missing, the box certainly felt heavy enough. Obviously it would have been a good idea to verify the contents, but I guess I made the wrong assumption that everything was in the box. The day finally came when my buddy and I had time to go setup some more targets on the range. The box was opened, the wrong targets were shipped, and there was no IPSC. It was a bummer that we couldn't setup more targets that day, but we still had fun with the other gongs.



At this point, I'm not trying to make a return, so the 10-day return policy is moot. We already settled the exchange, which you were more than kind enough to do, well past the return policy, and I thank you for that. I am simply trying to get what I paid for, which was $119 worth of targets. At this time, I still only have $74.99 worth of targets. It sucks for both of us, and there were mistakes on both ends. I should have checked the contents of the package when received, and you should have made sure the correct order was shipped. If the correct order had been shipped, then we wouldn't be sending these emails.



I'm sorry for having to post a thread on CalGuns, I don't want to hurt your rep, but I sincerly thought I was being purposefully ignored. I wanted to establish dialogue, and found that to be my best next step. It's not about making you look bad, it's about making things right.

______________________

And I am sorry if you think this was about hurting you guys, that was never my intent. I'm a happy customer and would like to move on to enjoying your products.

Last edited by Kilber; 04-08-2014 at 10:27 PM..
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