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  #1  
Old 03-10-2014, 6:23 AM
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Default Bushnell Simmons worthless warranty

I own several Bushnell and Simmons products (all 1 company), including some higher end Elite scopes. I had never had to send an item in under warranty until recently.

When it came to choosing an inexpensive scope for a Ruger 10/22, I chose a Simmons 22 MAG for approximately $38. I figured that with Simmons Limited Lifetime Warranty, that is was a good value. The scope functioned flawlessly for several months until one day, I remounted it on the rifle after swapping rings, only to find that I was unable to zero the windage. There were several "dead" clicks in the adjustment range that would not move the reticle.

I sent the scope to Simmons, along with a copy of my receipt, and had full faith that Simmons would cover the unit under warranty. The cost to ship was $11 and per their website, CA residents do not need to include $10 for return shipping.

A week later, I get a letter from Bushnell, stating vaguely that the unit was not covered under warranty and that I can get a replacement unit for $42. I sent Bushnell Customer Support a kind email asking them to replace the unit under warranty. Their simple response was that the scope was damaged and not covered. So not only am I not getting a replacement scope, but Bushnell is blaming me for the damage.

Bushnell is a major company and sells millions of products each year to faithful consumers. Whether the scope was damaged or not, Bushnell should have faith in their customers and stand by their products. The scope originally cost $38 and probably cost $5 to make in China. Thousands of these scopes are probably sold each year, and most will be thrown in the trash if it breaks. Bushnell offers their limited warranty and if a customer will go through the trouble of sending a broken $38 scope to them, they should simply replace the unit.

I have lost faith in this company and will never purchase a Bushnell or Simmons product again, regardless of the level of warranty. If Bushnell cannot stand by my inexpensive Simmons 22 MAG, then I have no faith that
they will stand by the $800 Elite Tactical that I was shopping for.

As for inexpensive scopes that are made in China, from what I've read, both UTG and NCStar both stand behind their products, and will simply replace defective units, no questions asked.

AVCREW
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  #2  
Old 03-10-2014, 6:57 AM
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Both UTG and NCStar make nothing worth using as well.

No offense but what did you expect for a $40 scope? With so many awesome products to be had between $100-200 new, just shop around for a while and get a deal on something used.
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  #3  
Old 03-10-2014, 7:20 AM
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The $40 scope met my expectations. Bushnell's warranty did not. The UTG NCstar statement was more to contrast their warranty policies.
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  #4  
Old 03-10-2014, 8:52 AM
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Before the great mergermania, Simmons and similar companies made decent products with excellent warranties.
Simmons became a real toy scope company when the parent company, Blount Inc got ravaged by the greed merchants and spun off to Meade Optics. The die was cast. Since then there have been other take-overs, stock transfers and buy outs which did nothing for the quality of the products.
I have several "pre greed" Simmons scopes (22mag) 3x9x32AO at price point of $120.00 known as the Simmons 1022T. They are very worthy scopes for the 1022, made in the Philippines. I never had to test that warranty but anyone who did always got either a new replacement or a competent repair with a realistic turn around time.
It's a common belief that China makes crap......but they only make what's specified by the corporate greed merchants!
After all, they "ain't" Chinese companies ..They're American companies!

Fortunately there are still at least a few quality companies making quality products with realistic, fair prices and responsible warranties.
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Old 03-10-2014, 9:13 AM
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damn, and i just purchased a simmons scope for my 10/22.
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  #6  
Old 03-10-2014, 9:53 AM
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its a cheap lesson. save more, buy better next time
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  #7  
Old 03-10-2014, 10:50 AM
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I have no problems affording a better scope. The lesson learned is not about "getting what I paid for", but rather about buying products from a reputable company. Bushnell makes scopes that are "better" and more expensive, but are worthless if they don't stand by their warranty.

So in regard to "buy better next time", I agree. Buy from a better company.
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  #8  
Old 03-10-2014, 10:51 AM
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____

Last edited by avcrew; 03-10-2014 at 10:53 AM.. Reason: double post
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  #9  
Old 03-10-2014, 1:01 PM
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The old adage;buy once, cry once; could apply here. Leupold has 3x9's not much more than 2 bills.
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Old 03-10-2014, 1:10 PM
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Discussion of ncstar and utg aside(it doesn't matter if they'll happily send you more trash, it's still trash), what was the problem with the scope that bushnell wouldn't cover?

You mentioned that they said it was broken, but the only thing broken you described was the turret not working. Was that what they wouldn't cover, or did something else possibly happen to the scope in transit?
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  #11  
Old 03-10-2014, 1:29 PM
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The windage adjustment had a majority of clicks that did nothing, no movement of reticle. Impossible to zero. No damage in transit. No physical damage to scope except a few small wear marks on turret covers. How Bushnell can say that an internal adjustment that no longer works is a result from damage to the scope is beyond me.
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  #12  
Old 03-10-2014, 1:31 PM
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There are no more entry level optics!

It sucks that a half way decent scope now cost $100....it is the new golden age for rifles however optics have fallen on hard times.
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Old 03-10-2014, 1:39 PM
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Quote:
Originally Posted by avcrew View Post
The windage adjustment had a majority of clicks that did nothing, no movement of reticle. Impossible to zero. No damage in transit. No physical damage to scope except a few small wear marks on turret covers. How Bushnell can say that an internal adjustment that no longer works is a result from damage to the scope is beyond me.
That is indeed pretty crappy. Claiming there was damage not covered under warranty makes it sound like the tube got bent during shipping, or maybe a lens busted from impact.

Have you tried calling them at all? Might have better luck with a human being on the line.
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  #14  
Old 03-10-2014, 1:49 PM
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Bushnell has an awesome wArranty on their elite line of scopes. He who buys cheap buys often.
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  #15  
Old 03-10-2014, 1:57 PM
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Same problem with a set b of Bushnell variable power binoculars. They sent me the same letter stating damage was not covered due to dropping them. They were not dropped. They lived in my bow case and had a set of shoulder straps on them to make sure they werent dropped. They only cost me about 130 dollars but they replaced them with a set of chinese made ones that I had to pay 49 bucks to replace through them. The retail on them is only about 80. Wont be buying Bushnell again. Vortex and Burris are two companies yhat have stood by their warranties with me no questions asked, and they both have a rapid turn around time to boot.
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  #16  
Old 03-10-2014, 1:59 PM
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Bushnell may have an awesome warranty on there premium scopes, and I do own one, and was about to pull the trigger on an Elite Tactical, but I will no longer patronize them.
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  #17  
Old 03-10-2014, 7:01 PM
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Try Redfield the Made in USA line. No questions warranty.

I really wish more people would seek out the Made in USA options. I know, they are not always available at a certain price point. Save more, pay more, invest in the USA and get a better product.
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Old 03-10-2014, 9:21 PM
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so what are you going to do for your under $50 scopes? barska,tasco
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Old 03-10-2014, 9:26 PM
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Quote:
Originally Posted by Brumey View Post
Try Redfield the Made in USA line. No questions warranty.

I really wish more people would seek out the Made in USA options. I know, they are not always available at a certain price point. Save more, pay more, invest in the USA and get a better product.
You say you wish people would seek out made in the USA options, and the option you list isn't made in the USA.

They're assembled in the USA, using a bunch of components made overseas like every other scope company.

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so what are you going to do for your under $50 scopes? barska,tasco
Personally I think they're all junk and should be avoided. The step up to something decent in the $125-175 range might mean you need to lay off the starbucks and eat some ramen for a while if you can't just plop down the cash, but the products from say.. the Nikon rimfire line, or even Mueller, are far better than the crap littering the shelves of Big 5 for $50.

Yeah, putting a $150 scope on a $200 rifle, plus rings and bases might be a tough pill for some people to swallow at first, but you're avoiding the bottom of the barrel and ending up with something that has a far better chance at actually lasting as long as that $200 rifle.

Last edited by Merc1138; 03-10-2014 at 9:40 PM..
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  #20  
Old 03-11-2014, 3:16 PM
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Read that Bushnell fine print.. you might be surprised!
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  #21  
Old 03-11-2014, 7:14 PM
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What really sold me about your argument is the fact that it is a $38 scope, that is massively produced, and they STILL didn't send you a replacement. They should feel a sense of honor that someone actually wants to replace a free product (in my cases scopes have been mounted on Savage rifles) - but they refused.

Really shocked. I have those on my new shooters rifles, and they work great too. But that really upsets me. Maybe I'll buy some Nikon at the right time for the entire arsenal.
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  #22  
Old 03-12-2014, 5:02 PM
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I have dealt with several companies that offer a "lifetime" warranty, and then fail to repair/replace the product when it fails. Masterlock is the last company I have had that experience with. Their combination padlocks turned to garbage when they outsourced them to China about 6 years ago, and now they do not want to warranty the inferior product they sold (and of which probably increased their profit margin 500% on these cheap locks). Guess what? The company I work for purchases several dozen padlocks every few years. We will never again purchase anything from their company.

Sorry to hear Bushnell is now in that same shyster category and I'll be sure to avoid any of their products. I was considering a Bushnell Elite scope, but with the many competing products in their price range, will purchase from another manufacturer with a no BS warranty.
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  #23  
Old 03-31-2014, 2:00 PM
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Quote:
Originally Posted by Brumey View Post
Try Redfield the Made in USA line. No questions warranty.

I really wish more people would seek out the Made in USA options. I know, they are not always available at a certain price point. Save more, pay more, invest in the USA and get a better product.
And with that in mind, DNZ ring/mount combinations are made in North Carolina.

It makes me happy when someome calls in with a Ruger, and buys a Redfield Revolution (Oregon) and a DNZ mount (North Carolina).

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  #24  
Old 11-04-2016, 5:11 AM
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Well I'm in the same position as the OP, bought a similar optic for the 10/22, and managed well over 1k rounds. In fact last time out I was running it at 500 meters and it was performing fine.

Earlier this week I took it out and when I set it on the table the reticle was tilted and dropped. I took a slightly different path and returned to Turners where I purchased it to see if they would swap it out (it's about 90 days old) that was a no go.

I called mfg and they told me what to do as far as sending it for "lifetime" warranty, now let's see how they handle this one.
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Old 11-04-2016, 5:38 AM
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I have 2 simmons on my pinker 22's I have dropped it, taken it out in rain and let my nephews abuse them during range time, not an issue yet. What happened to the scope OP? Did you drop it or Crack glass? One of mine even has a nice gouge from a fall on a rock.
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Old 11-04-2016, 9:41 AM
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i sent in my simmons scope for warranty and they sent me a new replacement.
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Old 11-04-2016, 2:32 PM
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Read the fine prints on limited lifetime warranty.
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  #28  
Old 11-06-2016, 3:05 PM
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When was Simmons purchased by Bushnell?


I damaged a Redfield scope. I sent it back admitting I broke it. They fixed it free.


.
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  #29  
Old 12-16-2016, 6:10 PM
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Quote:
Originally Posted by baranski View Post
Well I'm in the same position as the OP, bought a similar optic for the 10/22, and managed well over 1k rounds. In fact last time out I was running it at 500 meters and it was performing fine.

Earlier this week I took it out and when I set it on the table the reticle was tilted and dropped. I took a slightly different path and returned to Turners where I purchased it to see if they would swap it out (it's about 90 days old) that was a no go.

I called mfg and they told me what to do as far as sending it for "lifetime" warranty, now let's see how they handle this one.

So today a free of charge replacement arrive on the door step.:thumbs:


No issues and no freight charges, thanks for standing behind your product.
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Old 12-25-2016, 1:19 PM
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Quote:
Originally Posted by ElvenSoul View Post
There are no more entry level optics!

It sucks that a half way decent scope now cost $100....it is the new golden age for rifles however optics have fallen on hard times.
100$ for optics is not much... if one can't afford that they probably can't afford a decent rifle or 300 rounds of ammo.
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Old 12-25-2016, 1:24 PM
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Quote:
Originally Posted by baranski View Post
So today a free of charge replacement arrive on the door step.:thumbs:


No issues and no freight charges, thanks for standing behind your product.
strange that they wouldn't help the OP... something sounds fishy.
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Old 12-25-2016, 6:12 PM
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Quote:
Originally Posted by Packy14 View Post
100$ for optics is not much... if one can't afford that they probably can't afford a decent rifle or 300 rounds of ammo.
The old rule-of-thumb is to spend as much on glass as you did the rifle.

I don't on stuff that really doesn't matter, but I don't spend $40 either.
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  #33  
Old 12-25-2016, 6:18 PM
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I have the Bushnell Ultra Legend HD 4-14x42 on a 204 Ruger and it has had no problems. The Adjustable parallax is good for a varmint gun. Want to say I paid $140 for it. The Rain guard is a nice feature.
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Old 12-26-2016, 3:09 AM
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Quote:
Originally Posted by baranski View Post
So today a free of charge replacement arrive on the door step.:thumbs:


No issues and no freight charges, thanks for standing behind your product.
OP here chiming in on a 2-year old thread.

Glad to hear they replaced your scope.

Maybe I was unlucky.
Maybe the decision not to replace my scope was based on the flip of a coin.
Maybe the worker who opened my package was having a bad day.
Maybe Simmons read my review and changed their policy.

I left my honest reviews here and at a few major online retailers. Maybe company executives read them, wised up and decided that the policy not replace a scope that cost $5 to make, wasn't worth thousands in lost revenue.

Who knows?

I tried a product, got poor service, left some honest reviews and moved on.

Based on both of our experiences and others, Bushnell Simmons warranty is hit or miss.

If one wants to take a chance on an inexpensive scope that will be installed on a 10/22, I say go for it. I do all the time. Replaced the Simmons 22 Mag with a UTG Bugbusters and it has been awesome.

"Hit or miss" warranty is not enough for me to purchase a $400 to $1000 scope for a .308 bolt action rifle.

Last edited by avcrew; 12-26-2016 at 4:23 AM..
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Old 12-26-2016, 4:00 AM
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I can't believe you would only Email and not call Bushnell. I don't understand people that totally rely on Email. If you have a problem with a company then a phone call is almost always better than an Email.

I believe the insistence on Emailing instead of calling is mostly generational. Both of my kids are in their twenties and always Email when they can, even though it's been proven to them that a phone call is usually better. My oldest just started in outside sales and due to that experience is starting to come around.
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  #36  
Old 12-28-2016, 3:02 PM
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Quote:
Originally Posted by avcrew View Post
I own several Bushnell and Simmons products (all 1 company), including some higher end Elite scopes. I had never had to send an item in under warranty until recently.

When it came to choosing an inexpensive scope for a Ruger 10/22, I chose a Simmons 22 MAG for approximately $38. I figured that with Simmons Limited Lifetime Warranty, that is was a good value. The scope functioned flawlessly for several months until one day, I remounted it on the rifle after swapping rings, only to find that I was unable to zero the windage. There were several "dead" clicks in the adjustment range that would not move the reticle.

I sent the scope to Simmons, along with a copy of my receipt, and had full faith that Simmons would cover the unit under warranty. The cost to ship was $11 and per their website, CA residents do not need to include $10 for return shipping.

A week later, I get a letter from Bushnell, stating vaguely that the unit was not covered under warranty and that I can get a replacement unit for $42. I sent Bushnell Customer Support a kind email asking them to replace the unit under warranty. Their simple response was that the scope was damaged and not covered. So not only am I not getting a replacement scope, but Bushnell is blaming me for the damage.

Bushnell is a major company and sells millions of products each year to faithful consumers. Whether the scope was damaged or not, Bushnell should have faith in their customers and stand by their products. The scope originally cost $38 and probably cost $5 to make in China. Thousands of these scopes are probably sold each year, and most will be thrown in the trash if it breaks. Bushnell offers their limited warranty and if a customer will go through the trouble of sending a broken $38 scope to them, they should simply replace the unit.

I have lost faith in this company and will never purchase a Bushnell or Simmons product again, regardless of the level of warranty. If Bushnell cannot stand by my inexpensive Simmons 22 MAG, then I have no faith that
they will stand by the $800 Elite Tactical that I was shopping for.

As for inexpensive scopes that are made in China, from what I've read, both UTG and NCStar both stand behind their products, and will simply replace defective units, no questions asked.

AVCREW
AVCREW,

I too have been along time user of Bushnell products through the years and have noticed that my newly acquired 1-4X24 AR scope has a label that says " made in china". So it appears that after their re-organization the rifle division now produces there scopes.

I'm not saying that the label tells me it's a cheap product now that I see it's made in china BUT it does tell me that if you want a scope to last you need to spend a little more money in there line-up.
In your case consider a Bushnell "Banner" version as that's what I have on my 22 Ruger rifle. I must admit I haven't shot it in ages.

In my case what I bought is what I bought. I'll just have to deal with it.
All I need is to get sighted in tomorrow before it starts to rain and Itoo will see how long mine lasts.

Good luck and have a nice New Years

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Old 12-28-2016, 9:30 PM
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I sent in my bushnell legend e 10x42 binocular for service because the center focus wheel was very gritty and loose, and the left eyepiece was loose and wobbly.

I got letter back saying that it was not covered under warranty because of end user damage, then offered me a discount to purchase another product, or pay to ship my binocular back unrepaired.

Major miss for me, I don't trust any of their products now. I can't believe this incarnation of a company still manages to sell and stay in business.

Last edited by Wallabing; 12-28-2016 at 9:33 PM..
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Old 12-28-2016, 9:52 PM
sovereign2b sovereign2b is offline
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Necro thread, but thanks for the heads' up on Bushnell.
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