Calguns.net  

Home My iTrader Join the NRA Donate to CGSSA Sponsors CGN Google Search
CA Semiauto Ban(AW)ID Flowchart CA Handgun Ban ID Flowchart CA Shotgun Ban ID Flowchart
Go Back   Calguns.net > VENDORS > Riflegear.com
Register FAQ Members List Calendar Mark Forums Read

Riflegear.com Hosted by Riflegear.com

Reply
 
Thread Tools Display Modes
  #1  
Old 09-22-2013, 1:11 PM
hunterb's Avatar
hunterb hunterb is offline
yeah buddy!
CGN Contributor
 
Join Date: Jun 2011
Location: Hollywood, CA - Dirty and Overpriced.
Posts: 1,927
iTrader: 52 / 100%
Default weekend wait times

All 5 times I have been to Riflegear on weekends I have had to wait well over an hour and a half to be helped.

Maybe get some more weekend help? The wait times are horrendous, the worst retail gun store wait times I have personally encountered.

The saving grace is the incredible customer service from Peter.

Last edited by hunterb; 09-22-2013 at 9:17 PM..
Reply With Quote
  #2  
Old 09-22-2013, 1:58 PM
Mot Mi Mot Mi is offline
Senior Member
 
Join Date: Aug 2013
Posts: 1,145
iTrader: 19 / 100%
Default

Honestly, people go there for a reason. Its a great shop, lots of things in stock, informative, and great customer service.
I came from the bay area and had to wait an hour and half while my wife and son sat in the car on a 95 degree day, thank god for air conditioning. If youre really blaming them for helping inform others about what they may inquire about I think you should shop elsewhere. Trust me, they had a gentlenmen asking to see two firearms and he spent an hour just dwiddling about one or the other. There well over a dozen customers whom were waiting before me. Its annoying but you also have the choice to shoo elsewhere
Reply With Quote
  #3  
Old 09-22-2013, 3:35 PM
Chefantone's Avatar
Chefantone Chefantone is offline
Senior Member
 
Join Date: Jun 2013
Location: Orange County
Posts: 652
iTrader: 5 / 100%
Default

Every time I have shopped there has been on a weekend as well. I have never waited for an hour and a half. There as been a wait every time and yes it does seem long but their service is fantastic. I mean they even grab the people that are just there for ammo/fast purchases in between people doing DROS paperwork. There is a reason they are so busy, they are a great shop.
__________________
Negativity is hard to counteract. Stupidity is even harder. - Tim Schmidt
Reply With Quote
  #4  
Old 09-22-2013, 9:17 PM
hunterb's Avatar
hunterb hunterb is offline
yeah buddy!
CGN Contributor
 
Join Date: Jun 2011
Location: Hollywood, CA - Dirty and Overpriced.
Posts: 1,927
iTrader: 52 / 100%
Lightbulb

I guess wait times lately must be just abnormally bad lately.

And I agree looky-loos are annoying, but it looked like 90% of people were buying or picking up a lot of merchandise too.

It seemed like locals in the know would grab a number and come back later. Today I grabbed a number and ate lunch, and went to Fry's next door. Came back and was halfway there...

It looks like maybe they should open another store

Last edited by hunterb; 09-22-2013 at 9:21 PM..
Reply With Quote
  #5  
Old 09-23-2013, 7:42 AM
andyng74's Avatar
andyng74 andyng74 is offline
Member
 
Join Date: Aug 2011
Location: Orange County
Posts: 137
iTrader: 5 / 100%
Talking

It's ok to wait for an hour or two, but please turn on you AC,
Reply With Quote
  #6  
Old 09-23-2013, 8:08 AM
indetrucks's Avatar
indetrucks indetrucks is offline
Senior Member
 
Join Date: Nov 2006
Location: CA
Posts: 1,411
iTrader: 19 / 100%
Default

Uh oh, I gotta get my .22LR outta jail this Sat. Thinking I should show up when they open to try and minimize the wait.
Reply With Quote
  #7  
Old 09-23-2013, 2:28 PM
bajadan bajadan is offline
Senior Member
 
Join Date: Apr 2010
Posts: 661
iTrader: 1 / 100%
Default

Quote:
Originally Posted by indetrucks View Post
Uh oh, I gotta get my .22LR outta jail this Sat. Thinking I should show up when they open to try and minimize the wait.
Honestly, I would get there before they open.. Waiting hour plus on weekend is normal and frustrating.
Reply With Quote
  #8  
Old 09-23-2013, 2:41 PM
JackRydden224's Avatar
JackRydden224 JackRydden224 is offline
Single stack pistol guy
CGN Contributor
 
Join Date: Aug 2011
Location: Irvine
Posts: 6,418
iTrader: 72 / 100%
Default

Quote:
Originally Posted by indetrucks View Post
Uh oh, I gotta get my .22LR outta jail this Sat. Thinking I should show up when they open to try and minimize the wait.
That's what I do when I need to get something from Riflegear. I'll be there on Saturday at 9:55am.
__________________
w210838 is the barrel guy don't forget.

Quote:
Originally Posted by HopetonBrown View Post
The average Calgunner is afraid to scratch his gun; so I don't see the point to these torture tests.
Reply With Quote
  #9  
Old 09-23-2013, 4:25 PM
baih777 baih777 is offline
CGN/CGSSA Contributor
CGN Contributor
 
Join Date: Jul 2011
Location: Torrance
Posts: 2,294
iTrader: 42 / 100%
Default

you think thats bad ? try going at lunch time during the week.
__________________
Been gone too long. It's been 15 to 20 years since i had to shelf my guns. Those early years sucked.
I really miss the good old Pomona Gun Shows.
I'm Back.
Reply With Quote
  #10  
Old 09-24-2013, 11:54 AM
jbatzmaru's Avatar
jbatzmaru jbatzmaru is offline
CGN/CGSSA Contributor
CGN Contributor
 
Join Date: Jul 2011
Location: Huntington beach
Posts: 1,639
iTrader: 180 / 100%
Default

keep going there enough and you will figure out when their down time will be. if i time it right i can get in pick up/purchase/dros and be out in less then 30 mins.
__________________
Glock 34 holster- LaRue Mount QD LT807 & QD LT104 - Steiner Military 3x12x50 - SurefireMilitary 3x12x50 Scope
http://www.calguns.net/calgunforum/s...2#post16602352

Smith & Wesson M&P15 MOE Mid MAGPUL
http://www.calguns.net/calgunforum/s....php?t=1117256

Reply With Quote
  #11  
Old 09-26-2013, 8:40 AM
shark92651's Avatar
shark92651 shark92651 is offline
Vendor/Retailer
 
Join Date: Oct 2006
Location: Orange County, CA
Posts: 5,361
iTrader: 30 / 100%
Default

Sorry guys, but we are working it the best we can given our limited showroom size and current panic buying situation. The AC wasn't working so well a few weeks ago but we recently had it serviced and it is working much better now. We are going to be adding a 4th check-out computer real soon and that should reduce some of the bottlenecks.
__________________

www.riflegear.com
Reply With Quote
  #12  
Old 09-26-2013, 11:14 PM
jakejake527's Avatar
jakejake527 jakejake527 is offline
Senior Member
 
Join Date: Jul 2012
Location: ~ ~ ~ ~ Oceanside ~ ~ ~
Posts: 1,082
iTrader: 49 / 100%
Default

Quote:
Originally Posted by baih777 View Post
you think thats bad ? try going at lunch time during the week.
+1....Don't go between 1130-2
Reply With Quote
  #13  
Old 09-27-2013, 8:30 PM
islabaseball's Avatar
islabaseball islabaseball is offline
Senior Member
 
Join Date: Dec 2012
Location: CO
Posts: 2,113
iTrader: 25 / 100%
Default

Not sure why everyone is complaining! Yeah waiting sucks but at the end of the day we are all trying to build our toys. I go to talk to knowledgeable people about parts and are helpful. To be honest I have never seen a store like Riflegear in CA with a store front and selling parts the way they do with big selection even though I wish it was bigger with more barrel options and I wish they had more KEYMOD forearm systems because KEYMOD is here to stay. Keep it up Riflegear and expand that sales floor
__________________
  • Glock 19 OD
  • Walther PPQ
  • Walther PPS M2
  • Springfield Range Officer Operator
Reply With Quote
  #14  
Old 09-27-2013, 10:32 PM
Johnny_Utah's Avatar
Johnny_Utah Johnny_Utah is offline
CGN/CGSSA Contributor
CGN Contributor
 
Join Date: Jun 2013
Location: Long Beach, CA
Posts: 507
iTrader: 1 / 100%
Default

Quote:
Originally Posted by shark92651 View Post
Sorry guys, but we are working it the best we can given our limited showroom size and current panic buying situation. The AC wasn't working so well a few weeks ago but we recently had it serviced and it is working much better now. We are going to be adding a 4th check-out computer real soon and that should reduce some of the bottlenecks.
Awesome! I stopped by about 3 weeks ago and it was a bit uncomfy but as mentioned, the service always makes up for the wait.

Keep up the great work and thank you.
__________________
Reply With Quote
  #15  
Old 09-30-2013, 2:47 AM
andyng74's Avatar
andyng74 andyng74 is offline
Member
 
Join Date: Aug 2011
Location: Orange County
Posts: 137
iTrader: 5 / 100%
Default

Quote:
Originally Posted by shark92651 View Post
Sorry guys, but we are working it the best we can given our limited showroom size and current panic buying situation. The AC wasn't working so well a few weeks ago but we recently had it serviced and it is working much better now. We are going to be adding a 4th check-out computer real soon and that should reduce some of the bottlenecks.
Please have some bench outside so we can sit, while waiting
Reply With Quote
  #16  
Old 10-01-2013, 11:11 AM
hunterb's Avatar
hunterb hunterb is offline
yeah buddy!
CGN Contributor
 
Join Date: Jun 2011
Location: Hollywood, CA - Dirty and Overpriced.
Posts: 1,927
iTrader: 52 / 100%
Default

Quote:
Originally Posted by andyng74 View Post
Please have some bench outside so we can sit, while waiting
I second this suggestion. There is no where to sit inside, and no where to sit outside.

With average wait times on weekends being 1.5 hours minimum, this is a necessity for your customers.

For a very small investment you can do A LOT to increase customer comfort when dealing with the long wait times.

The fact that you don't have a single place to sit down but regularly have hour plus wait times is a customer service failure.

If you are not willing to have seating inside (I always end up sitting on the ground), then at the very least provide benches or something for customers outside.

Customer service 101, sadly becoming a lost art in the retail industry. Provide a good experience and they will be back. Make it painful and they will avoid you if they can.

Lots of new gun shops opening right near you, and they will begin to take marketshare as customers look for a more comfortable retail experience. Look at how many of your customers mention how uncomfortable your store is. This should be a cause of concern for any owner or employee.

What about older or elderly customers who cannot stand for 1.5 to 2 hours? Disabled customers?

$200 in outdoor bench seating could go a long way to help alleviate this problem for a proportionally tiny investment.

Just my 2 cents.

Last edited by hunterb; 10-01-2013 at 1:13 PM..
Reply With Quote
  #17  
Old 10-01-2013, 3:48 PM
Psykoasn's Avatar
Psykoasn Psykoasn is offline
Member
 
Join Date: Sep 2011
Location: Long Beach, Carson, Torrance
Posts: 352
iTrader: 5 / 100%
Default

how about set up a check in station, where we leave our cell number and when it's our turn it sends a text, and you have x amount of minutes to get to the counter before the next person is called

that way we can go to Fry's and look around or get something to eat and come back
Reply With Quote
  #18  
Old 10-02-2013, 1:57 AM
andyng74's Avatar
andyng74 andyng74 is offline
Member
 
Join Date: Aug 2011
Location: Orange County
Posts: 137
iTrader: 5 / 100%
Default

Quote:
Originally Posted by Psykoasn View Post
how about set up a check in station, where we leave our cell number and when it's our turn it sends a text, and you have x amount of minutes to get to the counter before the next person is called

that way we can go to Fry's and look around or get something to eat and come back
good idea
Reply With Quote
  #19  
Old 10-02-2013, 8:43 PM
bubbapug1's Avatar
bubbapug1 bubbapug1 is offline
Dazed & Confused
CGN Contributor
 
Join Date: Nov 2008
Location: South South OC
Posts: 6,176
iTrader: 251 / 100%
Default

Maybe get a liquor license and install some big screens during football season
Reply With Quote
  #20  
Old 10-07-2013, 2:43 AM
3006Garand's Avatar
3006Garand 3006Garand is offline
Senior Member
 
Join Date: Jan 2013
Posts: 837
iTrader: 0 / 0%
Default

And a stripper pole too!
__________________
Reply With Quote
  #21  
Old 10-07-2013, 4:21 AM
indetrucks's Avatar
indetrucks indetrucks is offline
Senior Member
 
Join Date: Nov 2006
Location: CA
Posts: 1,411
iTrader: 19 / 100%
Default

Quote:
Originally Posted by hunterb View Post
All 5 times I have been to Riflegear on weekends I have had to wait well over an hour and a half to be helped.

Maybe get some more weekend help? The wait times are horrendous, the worst retail gun store wait times I have personally encountered.

The saving grace is the incredible customer service from Peter.
It happens and it's not their fault. Anything having to do with a firearms takes forever, so ya just gotta deal with it.

I was merely picking up my recently jailed rifle. I walked in at 10:30 am on a Friday, grabbed the number and walked to Fry's. Came back in 30 minutes and was helped after about 5 minutes of waiting.

Like the high prices in our F/S section, ya just gotta deal with it
Reply With Quote
  #22  
Old 10-07-2013, 12:08 PM
ClickClickPow ClickClickPow is offline
Member
 
Join Date: Mar 2012
Location: O to the C, So Cal
Posts: 319
iTrader: 3 / 100%
Default

The wait can be long but the service is phenomenal! I try to give them my business on that merit alone!
Reply With Quote
  #23  
Old 10-07-2013, 8:20 PM
wattspd wattspd is offline
Junior Member
 
Join Date: Sep 2013
Posts: 68
iTrader: 0 / 0%
Default

Next time I go I'm bringing a folding chair and a cooler.
Reply With Quote
  #24  
Old 10-08-2013, 10:20 AM
Markhb's Avatar
Markhb Markhb is offline
Member
 
Join Date: Oct 2009
Location: CA
Posts: 132
iTrader: 0 / 0%
Default

I have purchased a few guns from Riflegear recently. Nothing but outstanding service. yes, the wait times are a little long, but I expect this in today's panic buying situation. I usually bring my iPad and read while waiting outside.
Their service more than makes up for the wait. I was purchasing an AR10 recently and mentioned I am done buying for a little while other than a Big Boy lever action. They said, Hang on a second and I will get you a price. Good price, so I bought it as well. Sorry guys, if I held you up a little longer but it was too good to pass by. Like I said, Service is second to none.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -8. The time now is 8:45 AM.




Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Proudly hosted by GeoVario the Premier 2A host.
Calguns.net, the 'Calguns' name and all associated variants and logos are ® Trademark and © Copyright 2002-2016, Calguns.net an Incorporated Company All Rights Reserved.