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  #201  
Old 07-09-2013, 6:20 AM
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Palmetto State Armory Palmetto State Armory is offline
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Quote:
Originally Posted by Ken. View Post
Alex, thank you very much for all your help!!! Looking forward to getting my uppers by the end of this week, it's up to the UPS now
You're very welcome, Ken. I'll tell Alex you gave him your thanks.
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200 Business Park Blvd
Columbia, SC 29203
Web Sales: 803.788.9095
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  #202  
Old 07-09-2013, 12:11 PM
FreeStateBound FreeStateBound is offline
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Can I get an update on expected shipping for order 100345173? It has been 21 business days. The tracking number I received previously was for someone elses order. Thanks.
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  #203  
Old 07-09-2013, 4:42 PM
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Need updates for $3K worth of orders. Some orders as old as 30 days. Last week Customer service said one order would ship last week and nothing. I asked again on Sunday for update and no response as of yet.

I am about to pull the plug on all of the orders. You ought to at least update your site saying upper orders are taking a minimum of 30 days to ship as 15 business days is unrealistic.

Order #s Date Placed
------------------------
100347126 6/10/13
100350599 6/14/13
100351272 6/15/13
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  #204  
Old 07-10-2013, 6:34 AM
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FreeStateBound - I'll go ahead and send you the actual tracking number for the package. Sorry about all of the confusion!

Mozzetti - Please check your PMs.
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  #205  
Old 07-10-2013, 8:14 AM
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Thanks for the response.
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  #206  
Old 07-10-2013, 12:42 PM
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PM sent
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  #207  
Old 07-10-2013, 2:19 PM
Code3Lover Code3Lover is offline
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Default order question

Just curious about how order #100351082 is coming along. I'd just like some info as to its current state since weve passed the 15 day minimum is all. I'm in no hurry and I understand that pinned/welded uppers and holiday orders do take longer to ship. Not to mention that you good folks are busy as can be now a days. Forgive me for being excited about my order shipping, I'd just like to be given a rough guess as to when it may ship so that I can give the constant email checking a rest

Thanks in advance.
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  #208  
Old 07-11-2013, 3:41 PM
rider1deep rider1deep is offline
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Just want to see where my order is: 100351036.

Thanks!
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  #209  
Old 07-11-2013, 9:02 PM
johnny1290 johnny1290 is offline
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OK order #100269830 from 3/31 and order#100342036 from 6/5
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  #210  
Old 07-12-2013, 11:46 AM
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Code3Lover & rider1deep Ė Iíll ask the person in charge of upper receivers how much longer itíll be until you receive your order. When I have more information, Iíll send you a PM.

Johnny1290 Ė Please check your PMs.

Thank you all.
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  #211  
Old 07-12-2013, 12:37 PM
Code3Lover Code3Lover is offline
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Thank you kindly!!
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  #212  
Old 07-13-2013, 2:11 PM
Ken. Ken. is offline
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Hello shooters, I know this might be not the forum to share this info, but I am sure this is were the most anxious shooters are .
Despite the fact that both of my uppers arrived in about 20 business days instead of 15, I can't be any happier due to the quality of my uppers. I just got back from the range and damn things shot well!!! Not a single problem out of 200 rounds. Thank you Palmetto!
Also be advised, despite the fact that I received my orders, my account still says processing on Palmettos website, so don't get too upset over that either, since soon you will receive a box and be pleasantly surprised.
This was my 2 cents... SPECIAL THANKS TO FRED AND ALEX FOR THEIR PATIENCE WHEN DEALING WITH MY ALMOST DAILY PHONECALLS PASS THE 15TH BUISNESS DAY. YOU GUYS ROCK AND NOW YOU HAVE ANOTHER CUSTOMER FOR LIFE.
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  #213  
Old 07-15-2013, 5:56 AM
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We're very happy to hear that you like our product and we appreciate your patronage. If you ever have any questions or concerns, please feel free to contact us. Thank you.
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  #214  
Old 07-17-2013, 9:05 AM
metalliman545 metalliman545 is offline
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can I receive some information on my order?
100358072

all the email I have received back just said "wait 15 business days, its processing"

people have ordered their uppers during the 4th of july sale, 9 days After I had ordered mine, yet they have received their uppers. thank you.
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  #215  
Old 07-18-2013, 12:42 PM
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Metalliman545 Ė We will look into why this upper has not been shipped and have it sent away right away.

Kelsodeez Ė It appears your order is being delivered to the correct address in Burlingame. If you do not receive this order tomorrow, please let us know.

Thanks!
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  #216  
Old 07-18-2013, 3:14 PM
metalliman545 metalliman545 is offline
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thank you! you can send the info in a PM!

and why would he open your package?
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  #217  
Old 07-19-2013, 6:40 AM
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Kelsodeez - That was me who called you. I didn't receive the shipping label from Palmetto until 7:00pm. Going to get that to the UPS store today.

Now I'm wondering if Palmetto can help me as well since my order landed in the hands of someone in Louisiana. I've PM'd Palmetto on AR15.com but haven't received a response yet.
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  #218  
Old 07-19-2013, 11:45 AM
metalliman545 metalliman545 is offline
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I received and email that my order would ship TODAY and now im being told, "itll ship today, OR Monday, its almost 4 pm so its going to ship on Monday, I ordered this upper almost a MONTH ago.
people have received their orders from 2 weeks ago!

100358072 why is it taking so long?
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  #219  
Old 07-19-2013, 1:02 PM
metalliman545 metalliman545 is offline
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thank you! fixed the shipping problem and its on its way! thanks for your help
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  #220  
Old 07-20-2013, 5:13 PM
epaplia epaplia is offline
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Can I get some status on my order? My order was shipped to a guy in Louisiana. I've PM'd PSA on AR15.com but haven't gotten any response. Order # 100351760
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  #221  
Old 07-22-2013, 7:09 AM
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epaplia - Our systems show this order being delivered to LF, CA, on Thursday, 07/18/2013. Are you sure this is the correct order number?
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  #222  
Old 07-22-2013, 7:44 AM
epaplia epaplia is offline
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I received someone else's order, and I already shipped it back to PSA using a label that was emailed to me. Here's the tracking # from the label. 1Z6418R99058115273
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  #223  
Old 07-22-2013, 10:41 AM
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Can I get an update on orders:
#100367289
and
#100371535

Thank you.
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  #224  
Old 07-23-2013, 7:39 AM
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epaplia - Your correct order has been shipped out. Please let me know if you still need the tracking information.

ZERO_ - It looks like these orders are still in the processing phase. Right now, orders for uppers are taking about 3 weeks for shipping, so these orders should be going out very soon. If they are still processing after 15 business days, please let us know.

Thank you for your time.
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  #225  
Old 07-23-2013, 9:05 AM
epaplia epaplia is offline
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Yep, got my tracking #. Thanks for all your help.
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  #226  
Old 07-24-2013, 7:40 AM
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Quote:
Originally Posted by epaplia View Post
Yep, got my tracking #. Thanks for all your help.
You're very welcome.
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  #227  
Old 07-24-2013, 2:47 PM
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Quote:
Originally Posted by Palmetto State Armory View Post
epaplia - Your correct order has been shipped out. Please let me know if you still need the tracking information.

ZERO_ - It looks like these orders are still in the processing phase. Right now, orders for uppers are taking about 3 weeks for shipping, so these orders should be going out very soon. If they are still processing after 15 business days, please let us know.

Thank you for your time.
Thanks.
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  #228  
Old 07-25-2013, 4:32 PM
w55 w55 is offline
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Default Missing upper in package

Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks
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  #229  
Old 07-26-2013, 7:53 AM
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Quote:
Originally Posted by w55 View Post
Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks
Our systems indicate that this order was partially shipped and I'll do everything I can to get the rest of this order out to you.

Thank you for your time.
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  #230  
Old 07-26-2013, 6:14 PM
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Sir Christopolis Sir Christopolis is offline
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Hi i just received a partial shipment of my order 100357669 just the ammo portion, curious as to when my upper is going to ship. I'm very anxious to finish my build, thanks in advance.
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  #231  
Old 07-26-2013, 6:24 PM
w55 w55 is offline
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ok thanks quick reply
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  #232  
Old 07-29-2013, 6:37 AM
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Quote:
Originally Posted by Sir Christopolis View Post
Hi i just received a partial shipment of my order 100357669 just the ammo portion, curious as to when my upper is going to ship. I'm very anxious to finish my build, thanks in advance.
Please check your PMs. Thank you.
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  #233  
Old 07-30-2013, 1:12 PM
drpepper drpepper is offline
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Hi order
Number 100358172
Ordered on 6/25. Status? Thanks
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  #234  
Old 07-30-2013, 1:34 PM
kalikid kalikid is offline
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ord# 100377153. ordered on the 19th...waited 10 days, then called. I was told it was delivered on the 24th to someone else. How come I didn't receive a tracking number, or an email saying it had shipped? Now the part that I ordered is out of stock, and I have to wait around for ups to contact me. I'm not interested in waiting for you to get new stock, can I just get my money back?
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  #235  
Old 07-31-2013, 12:01 AM
MadArc30 MadArc30 is offline
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Hi,

I ordered on 7/22, just wanted to know when it will ship.

Order# 100379876

Thank you!
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  #236  
Old 07-31-2013, 11:28 AM
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Palmetto State Armory Palmetto State Armory is offline
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drpepper Ė Iím not sure why this hasnít been shipped out to you yet and I apologize for the long wait, but Iíll have this sent out ASAP.

kalikid Ė Iíll refund the full amount of the order because it was delivered to the wrong address.

MadArc30 Ė This order has been packaged up and is ready to leave our facility. Iíll send you the tracking information in a PM.

Thanks you.
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  #237  
Old 07-31-2013, 12:12 PM
kalikid kalikid is offline
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Thank you. When can I expect my refund?
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  #238  
Old 07-31-2013, 2:41 PM
MadArc30 MadArc30 is offline
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Thank you for the quick reply!
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  #239  
Old 08-01-2013, 7:13 AM
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Palmetto State Armory Palmetto State Armory is offline
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kalilkid - It should be in your account by Tuesday at the earliest and Friday at the latest.

MadArc30 - You're welcome!
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  #240  
Old 08-08-2013, 5:27 AM
kalikid kalikid is offline
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Thank you for taking care of this issue. I appreciate the quick response!
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