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Old 04-10-2013, 6:20 AM
Roninx13 Roninx13 is offline
Junior Member
Join Date: Sep 2012
Posts: 49
iTrader: 14 / 100%
Default Looking to hire a Security Control Center Operator

We're looking for a couple quality control center candidates to fill some openings. I pasted the job announcement below if you have any questions go ahead and send me a PM. We are looking for people with some experience in this field so general dispatching is good, experience with CCTV, remote access and alarm systems, general EAG response and some tech savvy is very good. So if you think this matches you're abilities get in touch with a resume and I'll see that it makes its way to the right hands.

Security Control Operator
Santa Clara, CA
$17.00 per hour

The Global Security Operations Center Operator is responsible for handling all IRs, work orders, emergencies and phone communications inside the GSOC. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. Must have a strong interest in access control systems and desire to work in a team environment. Daily responsibilities will focus on monitoring and responding to e-mails, work orders, and answering phone calls. This position will also be required to assist with alarm monitoring and radio dispatch as needed. Must have ability to stay calm and give direction under pressure.

Manage email customer requests, parking requests, ISOS
Make sure all meetings and events are entered in iTrak
Manage passdowns, ensure consistency, review for relevance, expirations, etc.
Make sure all door schedules are current
Help Photo ID by issue checkout badges and keys when he is busy or unavailable
Initiate incident reports and work orders for situations that require one
Ensure all cameras system-wide are working properly
Assist employees, security staff, vendors as needed
Assist with radio dispatch and alarm monitoring, dispatch officers in a timely manner to customers requests and safety and security related issues
Make all required notifications send word now, calling security management
Handle incoming phone calls
Responsible for inputing the IR information during emergencies

Must pass the Critical testing with a score of 80% or greater
Strong understanding and troubleshooting of CCTV and Physical Access Control systems
Ability to multi-task
Strong prioritizing abilities
Ability to stay calm and give direction under pressure
Ability to analyze problems, identify causes, and implement results oriented solutions
Excellent organizational and time management ability
Computer competency and proficiency
Ability to develop and write clear and concise emails and memos
Ability to handle high pressure situations and make sound decisions
Professional demeanor, with excellent customer service skills
Ability to work independently while also being a team player

Other Requirements:
Current Guard Card
2-5 years of Global Security Operations Center Experience
Knowledgeable of all client and company GSOC policies and procedures
Pass a pre-employment background check
Strong knowledge of security and emergency operations
Solid employment history demonstrating reliability and dependability
Successfully pass drug and alcohol screening
Reliable transportation

Last edited by Roninx13; 04-20-2013 at 3:04 PM.. Reason: Updating title
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Old 04-20-2013, 3:12 PM
Roninx13 Roninx13 is offline
Junior Member
Join Date: Sep 2012
Posts: 49
iTrader: 14 / 100%

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Old 04-20-2013, 4:47 PM
Junior Member
Join Date: May 2011
Location: Nevada County, NOR*CAL
Posts: 53
iTrader: 0 / 0%

I have everything except guard card and 2-5 years experience in a security place. Other than that, I'm your man!
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