Calguns.net  

Home My iTrader Join the NRA Donate to CGSSA Sponsors CGN Google Search
CA Semiauto Ban(AW)ID Flowchart CA Handgun Ban ID Flowchart CA Shotgun Ban ID Flowchart
Go Back   Calguns.net > VENDORS > Primary Arms
Register FAQ Members List Calendar Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 01-08-2013, 3:33 PM
fredridge fredridge is offline
Senior Member
 
Join Date: Sep 2012
Location: San Gabriel Valley/East Los Angeles
Posts: 1,083
iTrader: 15 / 100%
Default Primary Arms Answers their phone

A quick review

There are always post on Calguns about places that don't answer their phone. here is my experience with Primary Arms.

Monday I ordered a Bushnell red dot from them. Talking to another Calgunner I realized I didn't order the right co-witness.

I figured between most posts we see about online retailers and the current craziness that I was stuck. But, as always I also figured I would give it a shot.

I gave them a call and Marshall picked up on the third ring. I told him I messed up on my order. He didn't tell me I was stuck, he asked me what my order number was, looked it up and asked what the problem was.

I said I ordered the wrong co-witness. He said, no problem he could fix that for me. He then looked at my order and asked me if I was sure I wanted to change it.

He said most people choose the one I got and prefer it. He then directed me to their video and info on what a co-witness is (I'm a noob).

He told me I could look it up and decide which one I wanted and then just e-mail that night if I wanted it changed from what I ordered.

After our discussion I said, I'll look it up and if I change my mind I will e-mail you, if I don't e-mail, just ship it.

I decided to keep the one I ordered, didn't email them. I got a shipping notice first thing in the morning.

While nothing actually changed from my order, Marshall answering the phone and taking a few minutes to talk to me and then giving me an option was fantastic.

They got me as a customer because the product had a good price and options I needed.

They earned me as a continuing customer by their fantastic service.
Reply With Quote
  #2  
Old 01-09-2013, 8:22 AM
PrimaryArms's Avatar
PrimaryArms PrimaryArms is offline
Vendor/Retailer
 
Join Date: Jun 2011
Posts: 2,527
iTrader: 6 / 100%
Default

Thank you


Dimitri
__________________
www.primaryarms.com

Last edited by PrimaryArms; 01-09-2013 at 8:26 AM..
Reply With Quote
  #3  
Old 01-10-2013, 2:48 PM
fredridge fredridge is offline
Senior Member
 
Join Date: Sep 2012
Location: San Gabriel Valley/East Los Angeles
Posts: 1,083
iTrader: 15 / 100%
Default

Package came in the mail today. Thank you
Reply With Quote
  #4  
Old 01-11-2013, 11:01 AM
peacedivision's Avatar
peacedivision peacedivision is offline
Senior Member
 
Join Date: Mar 2012
Location: City by the Bay (SF)
Posts: 1,681
iTrader: 14 / 100%
Default

CS like this makes sales! Just ordered a UBR. Thanks fredridge for the rec and PA for their service.
Reply With Quote
  #5  
Old 01-11-2013, 2:23 PM
peacedivision's Avatar
peacedivision peacedivision is offline
Senior Member
 
Join Date: Mar 2012
Location: City by the Bay (SF)
Posts: 1,681
iTrader: 14 / 100%
Default

OK and I already have a tracking number...

Seriously you guys are great!
Reply With Quote
  #6  
Old 01-11-2013, 2:43 PM
PrimaryArms's Avatar
PrimaryArms PrimaryArms is offline
Vendor/Retailer
 
Join Date: Jun 2011
Posts: 2,527
iTrader: 6 / 100%
Default

Quote:
Originally Posted by peacedivision View Post
OK and I already have a tracking number...

Seriously you guys are great!
Let me know if you need any other help

Dimitri
__________________
www.primaryarms.com
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -8. The time now is 12:19 AM.




Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Proudly hosted by GeoVario the Premier 2A host.
Calguns.net, the 'Calguns' name and all associated variants and logos are ® Trademark and © Copyright 2002-2016, Calguns.net an Incorporated Company All Rights Reserved.