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  #1  
Old 01-09-2013, 12:54 PM
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Angry ARGH!! Computer virus problems... can someone help me out here?

I have Windows XP on my computer and everything is up-to-date, so it's very unusual for it to start acting up. But a couple days ago, webpages suddenly became very slow to load, programs started glitching out and crashing, and everything in general just started going haywire.

See how the windows lag when I move them, and how the desktop icons are all highlighted?


I ran a full scan with Kaspersky Pure, and it unearthed six threats it deemed "high risk," including a couple of Trojans:




Only problem is, it's not telling me just what it's done with these threats. I right-click on them and every option is greyed out, and so is the "Disinfect all" link. I go to view the quarantined and neutralized threats, and there's nothing to see. My computer's still performing poorly, so it's pretty clear that Kaspersky hasn't gotten rid of them. But there doesn't seem to be any way to do that. Even my dad, who can take apart a computer and put it back together, can't figure out what's going on.

Help is much appreciated! Please use plain English, since I really don't know much about computers.

-Melissa
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  #2  
Old 01-09-2013, 12:59 PM
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Download and install Microsoft's Security Essentials and Spybot Search & Destroy. Run both just to update them and make sure definitions are current. Then restart into Safe Mode (press F8 on the keyboard when it's coming back on). Do a full scan with both and delete anything they tell you to. That *should* fix it unless it's a bad one.
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Old 01-09-2013, 1:14 PM
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I don't run Kaspersky but doesn't the "Quarantine" button in the lower left take care of blocking these?

I also go along with the suggestion to download and install the Microsoft Security Essentials . It's free and works very well.
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Old 01-09-2013, 1:16 PM
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malwarebytes anti-malware (free version) and if you want a different and free AV I recommend avast!

but run this rescue disc first
http://www.avg.com/ww-en/avg-rescue-cd

Last edited by Brianguy; 01-09-2013 at 1:21 PM..
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Old 01-09-2013, 1:19 PM
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1. install avast
2. run boot-time-scan
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  #6  
Old 01-09-2013, 1:28 PM
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iobit.com
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Old 01-10-2013, 6:28 AM
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Thanks for your help, guys. I'll try installing Spybot, since I remember having it a while back, and as I recall it worked pretty well.

ElDub1950- "Quarantine" takes you to a My Docs search.

I'm just completely astounded... I mean, a $70 antivirus program that DOESN'T REMOVE VIRUSES. I know I'm not just being stupid here, missing a feature that's right under my nose, because I've looked around elsewhere and people have exactly the same complaint.

Argh... I think I need to go launch some lead downrange... then everything... will be... okay. OHHHMMMMMM...
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Old 01-10-2013, 6:30 AM
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Get a MacBook.
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Old 01-10-2013, 6:33 AM
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There's no single fix for this. As everyone else seems to have addressed the usual cocktail I highly recommend ComboFix.
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  #10  
Old 01-10-2013, 6:44 AM
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OP have you tried restoring your computer to an earlier date?
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  #11  
Old 01-10-2013, 6:51 AM
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From my past experience in dealing with virus, I find it less time consuming and less pain in the rear by using the recovery disks and reinstall the OS, drivers and programs to factory defaults.
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  #12  
Old 01-10-2013, 6:52 AM
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Make sure you are in safe mode when you run all of these anti- virus. Make sure they are all up to date and then turn your computer off, restart hitting F8 to go into safe mode. Restoring your computer to an earlier date won't help and may hurt.
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  #13  
Old 01-10-2013, 7:05 AM
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Quote:
Originally Posted by RookieShooter View Post
From my past experience in dealing with virus, I find it less time consuming and less pain in the rear by using the recovery disks and reinstall the OS, drivers and programs to factory defaults.
My parent's computer is a Windows box. When I built the thing and set it all up, I imaged the drive. So when it picks up serious malware (about once a year), I just restore that thing from image.

I really should just get them an iMac.
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  #14  
Old 01-10-2013, 8:05 AM
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Quote:
Originally Posted by RookieShooter View Post
From my past experience in dealing with virus, I find it less time consuming and less pain in the rear by using the recovery disks and reinstall the OS, drivers and programs to factory defaults.
+1

do this and be 100% sure that the viruses are handled. maybe your PC will function better than pre-infection or better yet, move up to Win7 as XP is not really supported by Microsoft anymore.
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  #15  
Old 01-10-2013, 8:10 AM
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Quote:
Originally Posted by RookieShooter View Post
From my past experience in dealing with virus, I find it less time consuming and less pain in the rear by using the recovery disks and reinstall the OS, drivers and programs to factory defaults.
In 15 years I have had to do this once. And there is not a link I won't click on, using Norton via Comcast, which used to be a major drag on the system and is no longer. I do periodically make workable images.

I think the early advice to the OP is a good one.

Quote:
better yet, move up to Win7
There are cheap installs of W7 available and eventually that will be the way to go.
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Old 01-10-2013, 8:32 AM
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Or if you want to get real Draconian, install Deep Freeze on the computer. So when the computer is rebooted, all changes to the filesystem are reset back to the original 'frozen' state.

Back when I administered computer labs, I used Deep Freeze. It alleviated any malware issues. Home directories (network mounted) were excluded from Deep Freeze checksumming so users could still save files and preferences. But the system was protected.
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  #17  
Old 01-10-2013, 8:56 AM
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SPybot+`1
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  #18  
Old 01-11-2013, 5:50 PM
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Quote:
Originally Posted by Brianguy View Post
malwarebytes anti-malware (free version) and if you want a different and free AV I recommend avast!

but run this rescue disc first
http://www.avg.com/ww-en/avg-rescue-cd
I use both of these, they work great. malwarebytes is excellent and updated often.

Once you get rid of any virus you may have.

You can do yourself a favor and get rid of some of those files/pictures on the desktop, move them to a folder on your harddrive (something like c:\pictures what ever you want) and then create a shortcut to the folder on the desktop. Your computer will cache/load all of those files into memory everytime it loads windows, so you could be impacting your performance that way. By the looks of it you have a couple GBs worth of files on your desktop.

Also right click My Computer > Advanced System settings > Advanced tab
Go to the Performance > Settings
Check the Adjust for best performance box then click ok. That should help speed things up a bit also
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Old 01-11-2013, 6:01 PM
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Microsoft security essentials. It's free
It works
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  #20  
Old 01-12-2013, 4:15 AM
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Quote:
Originally Posted by Melissa View Post
Thanks for your help, guys. I'll try installing Spybot, since I remember having it a while back, and as I recall it worked pretty well.

ElDub1950- "Quarantine" takes you to a My Docs search.

I'm just completely astounded... I mean, a $70 antivirus program that DOESN'T REMOVE VIRUSES. I know I'm not just being stupid here, missing a feature that's right under my nose, because I've looked around elsewhere and people have exactly the same complaint.

Argh... I think I need to go launch some lead downrange... then everything... will be... okay. OHHHMMMMMM...
You have an awful lot of stuff on your desktop that shouldn't be there, get rid of the ones you don't use every day and access them from the Start menu or Control Panel.


This is a Malware Forum, they can diagnose and clean your machine right down to the rootkit level, sometimes it takes a while for them to respond, but they've always done a great job for me in the past.

http://www.geekstogo.com/

they also have extensive tutorials on good practice for avoiding malware, and programs to avoid.......... for example: ANY kind of Registry Cleaner is MALWARE

Last edited by fragthefreaks; 01-12-2013 at 4:28 AM..
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  #21  
Old 01-12-2013, 4:30 AM
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if you have the money, Norton 360 is a "set it and forget it" type deal. I paid $39 to renew it for a year, I do believe it cost more to initially buy it though.

I have had it for two years, and no incidents. I am also ALL over the net too.
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Old 01-12-2013, 7:54 AM
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Do this -

Quote:
Originally Posted by Brianguy View Post
but run this rescue disc first
http://www.avg.com/ww-en/avg-rescue-cd
Then this from Safe Mode (press F8 while booting) -

Quote:
Originally Posted by ShooterDK View Post
OP have you tried restoring your computer to an earlier date?
It will work.

Then stop clicking links in your email.
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Old 01-12-2013, 7:59 AM
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ESET has a free scanner. I've used it with success in the past.
http://www.eset.com/us/online-scanner/

Spybot and Microsoft Security Essentials are nice to have as mentioned.
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  #24  
Old 01-12-2013, 8:15 AM
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Perhaps it's time you had a heart to heart conversation with your parents about internet pornography and the dangers associated with it. Someone's tugging rope and when you play tug-a-war, you land in the mud eventually.
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