View Single Post
  #11  
Old 03-16-2017, 10:29 PM
xlrting xlrting is offline
Junior Member
 
Join Date: Nov 2016
Posts: 28
iTrader: 0 / 0%
Default

Some people have asked me to post how this worked out so here it is. PSA stands behind it's product, but not sure if I'd buy again from them due to all the time I spent. I don't mind the long repair time, but the lack of information and misinformation was maddening.

1. 2/2/17 - PSA received my defective upper
2. 3/15/17 - Got it back via UPS
3. 3/16/17 - Took it to the range

Pros
1. It took awhile but they changed the barrel--definitely fixed the problem
2. The upper shot well before--the new one shoots just as well (1 MOA with Fiocchi 50 gr varmint round)
3. Very helpful people if you can make contact

Cons
1. Long repair time - 6 weeks
2. Extremely poor communication
a. Never answered emails
b. Responded to PMs for awhile then radio silence in the last 2 weeks
c. Phone waits times of 30 minutes on average
3. After several weeks of waiting without word, I requested a refund which they approved. After a few days, I called them again and they said the item was on its way back to me arrivng....TODAY (I never got a shipment notice AND there was no history of me requesting a refund).
4. Probably sent 4 emails, 8 calgun posts/PMs and 4 phone calls over 6 weeks.
Reply With Quote