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Old 12-13-2012, 7:00 PM
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chiselchst chiselchst is offline
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Whenever I have a serious issue requiring phone conversations, I try to make it a practice of documenting all of the info; like time, the persons name, and also the employee ID number (they usually have one). And I take notes...

Perhaps if this is done it may aid in CG's following up these types of situations...
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