Attitude. Generally speaking, Turner's is still filled with know-it-all, I'm too good to help you attitudes.
I have been to the Pasadena location quite a few times, even bought my first firearm there. Although I am not happy they wouldn't allow me to ship a weapon to them (because they sell a similar product) when it comes to their employees I have always found them to be be nice and knowledgeable.
Also the girls are nice to look at.