FROM EXILE MACHINE WEBSITE
I need to add to an order / change an order (combine shipping on two orders, etc).
We can not change or add to an existing order or combine shipping. We can cancel an order or place a new (additional) order.
I need to cancel my order.
If your order hasn't already shipped, we'd be happy to do that, but cancellation of an order may result in a 15% restock fee. Just send us an email to firstname.lastname@example.org
and be sure to include your order (invoice) number.
I ordered a Nikon scope from them several months back and forgot to add Butler Creek flip-ups to my order. Their T&C is basically the same thing. I emailed them and their response was, "Sure, no problem. I'll update your order and get it sent out with the scope."
Palmetto...sure, but I have to cancel your order, charge you a 10% restocking fee, then you can order the exact same thing and add the items you forgot to order.
That is all I am saying. I will take my business elsewhere.
If you guys want to work with a company like that, more power to you. I hope you never forget something on one of your orders.