Originally Posted by Yerman
Customer: "Hello, I would like to add a few items to my order that I forgot to add to my cart."
Palmetto: "I'm sorry, we can not sell you more products. However, we can cancel your order for a 10% fee so you can resubmit your order."
SERIOUSLY? Good luck with that.
For the record, read my email above. CS never finished our conversation. I Never said "I did not agree to canceling the order to create another." We never finished our discussion because Brian fell off the earth in the middle of it.
My response was "Will you allow me to make changes without charging me 10% restocking fee?" and I never heard back!!!
You shouldn't try to cover up your bad CS with lies. It makes you look worse than you already do.
I reviewed all of the e-mails you sent in. None of them say you wish to cancel your order. CS cannot cancel your order without consent.
I'm not sure why Brian never responded to your e-mail, and his manager is aware of the problem. However, he would not have been able to cancel your order without the processing fee.