Customer: "Hello, I would like to add a few items to my order that I forgot to add to my cart."
Palmetto: "I'm sorry, we can not sell you more products. However, we can cancel your order for a 10% fee so you can resubmit your order."
SERIOUSLY? Good luck with that.
For the record, read my email above. CS never finished our conversation. I Never said "I did not agree to canceling the order to create another." We never finished our discussion because Brian fell off the earth in the middle of it.
My response was "Will you allow me to make changes without charging me 10% restocking fee?" and I never heard back!!!
You shouldn't try to cover up your bad CS with lies. It makes you look worse than you already do.