I'll be the first to admit that PSA doesn't have the most responsive CS, and while I have had my fair share of run ins with them I still have to say their sell a hell of a product at a great price. I think a lot of us fail to remember that they are still a company growing and maturing. I do agree that they need to put more resources into their customer service, but am willing to give them the time to hear what us customers are saying and make it right.
Often the reason I go back to places is because of their customer service. I truly hope that PSA puts in the needed investment to grow that department because I am truly a champion for their products and hate to see customers turning away from them.
If PSA can become Primary Arms of weapons manufactures then I will be a customer for life.