I've been to several Turner's stores and I see each location reflects the neighborhood its located in. Another way of putting this is there isn't just one Turner's, there are several and each has its own personality.
The store I visit most often is West Covina; my construction worker clothes fit in there. The Chino Hills store is the closest to where I live, its also not far off the route from my job to my house. Trouble is, if you have a store in Chino Hills and you have to pick between two customers, you will pick the man with a shirt and tie over the man in construction wear. That's why I don't shop at Chino Hills, I don't look like a man with a grand in discretionary income a month. That's why I'll backtrack from the bus stop to visit the West Covina store.
I understand, Turner's is a business and the sales staff have to make the choices that maximize profit. Not all customers are a fit for each store. When I realized that, I felt better. I like the Rancho Cucamonga store, it is nice and large with excellent wares and friendly sales people. Its just a bit of a drive is all.
One thing I would like to see standardized is the pick up procedure after the ten days are up. Most redshirts will read off the firearm's serial number on the DROS papers while both of us check the serial on the gun. I like that. Some redshirts ( maybe one in six ) will check the serials out of my sight and have me take the paperwork to the cashier to release the gun. ( No, the redshirts aren't expendable crew men on Star Trek. Turner's salesmen wear red shirts, managers wear black. )
Uhhh, with me, it doesn't work that way. I check the serials before signing that I've received the firearm. Call me stubborn, I'm glad I have that habit, one time the gun in the box with my name on it didn't have the same serial number as the DROS. The fishing department guy who was helping me didn't understand why its such a big deal. I'm glad the manager did, he got everything squared away.
Another non standard practice is attitudes toward my bringing in an empty case when I'm picking up a gun that comes in a cardboard box. I drive a station wagon and live in a school zone. I need a locked container to legally get the gun to my house. Some redshirts are OK with my bringing my own case; others want me to buy one then and there. Same ratio as checking serial numbers with me present. The one guy who made a big fuss was the one and only tan shirt: I don't know what tan means in the company. ( I think he was a corporate officer, I can't imagine anyone below that level taking the initiative to insult me ) Tan Man "R", you out there? What were you thinking?
Overall, considered as a chain, I like Turner's. Over the years I've bought about fifteen guns from there, more than any other store.
Selection ( especially the black rifles )
Locations ( as in easy to get to, parking capacity, etc )
Don't freak out when the address on my driver's license doesn't match the utility bill and car registration
Exclusiveness in customer selection in well to do areas
Reluctance to special order small items like magazines