Originally Posted by Damzk
Not really a question but a suggestion. As mentioned before about the wait time. I have had a number of times where I saw the ad and knew what I wanted before going in. I had to wait about 20-30 minutes to just pick up my shotgun because I was waiting. Anyways a quick access line would be nice for like picking up guns, getting ammo from behind the counter or stuff like that, just for people that only need help for like a few minutes.
That's not a bad idea. We hope to cut all wait times- initial sale and pick-ups- drastically as we roll out our new system. Some of our stores have used numbering systems, but with mixed success. It does cut down on the confusion of who's next, but it can make customers feel rushed.
As the new system goes online, we'll take a look at ideas like yours and see what works. Thanks for the suggestion.