I don't have a question, more of a suggestion/compliment. Sorry if I'm off topic a little.
I am another one who quit going to Turner's quite some time ago for the same reasons everyone else has stated. My last visit to a Turner's was the Corona store (old location) several years ago, at which point I had pretty much given up on you guys at that time.
However, I recently needed a PPT. The agreed place was Turner's in Corona. I was happy with doing a local (for me) PPT but was skeptical about using Turner's.
As it turned out, I was quite surprised. A complete 180deg turn from the last time I visited that location. It was kind of hard to believe I was in a Turner's, everyone was friendly, helpful, and knowledgeable. Way-to-go guys! You're on the right path, keep working in that direction and I'll keep coming back.