I'm new to the whole gun thing but i'd like to say that the wait times at the turners near me are simply ridiculous. Ive been there 3 times, each at different times of the day and different days, and each time i waited at least 45 mins (once it was an hour and 15 mins). I was willing to wait bc of the great selection and prices, but the wait was extremely frustrating...
I will say, however, that once i got past the wait, the service was top notch. Each of the salespeople that i talked with was very friendly (not condescending/patronizing) and more than willing to spend alot of time with me. Now, i can see how its hard to have the great, patient service without the long waits, but now i dont go to turners just bc i think of all the time i'll spend just standing in line.
Not sure how you can speed up the line without impacting the great customer interaction other than hiring more people. I understand the costs and other factors that come with that statement, but thought i'd throw out my 0.02 since i really liked the people, but nowadays i dont really consider going to turners bc i'll end up wasting 1/2 my afternoon driving there and waiting in line.
Last edited by JoeinLA; 07-03-2011 at 4:33 PM..