I can't speak to the fairness of this comment. I have missed PM's and emails and completely spaced. Until you actually pay them for investigative and legal representation, they have reason to want your business. Me, I'm doing it for free.
Actually, I don't think that we've ever had a paying client through any web forum, unless they have approached us without disclosing their origin. Subject to that comment, we think that 100% of our paying clients come either by recommendation or through our website. We are the top listed non-advertising Google website for "California concealed firearm permits" (and similar phrases) and were so within a few weeks of opening. Advice offered here is considered to be pro-bono.
And I've personally never had a cent out of anyone for it whatsoever. I'm in it to forward the movement.
John -- bitter gun owner.
All opinions expressed here are my own unless I say otherwise.
I am not a lawyer and this is not legal advice.