Originally Posted by Glock22Fan
Unless we are away from our desks, we try to reply to every contact same day during the week, and within 48 hours at the weekend. Sometimes enquirers actually get two replies (one from BJ, one from me) and mostly the reply is within two hours during working hours.
For enquiries deserving a more complex answer, BJ will often reply with his telephone number and an invitation to call for discussions.
I'm not saying that people haven't slipped through the crack, but as far as I can tell it doesn't happen often.
Pffft! The one/only time I try to get a hold of you guys and it conveniently "slipped through the cracks".
But that's okay, based on the stuff I've read about the TBJ entity, I don't want a call anyway.