Originally Posted by tackdriver
HI guys, I am sure that it is not a malware, in my discussion with ms she had me run thru things to prove it was genuine. I have the screen that Peter s shows (only without the blue scribbles, hmmm we might be onto something..) I am currently downloading a system update readiness tool from the site that bg had recommended. Time will tell on this one
I couldnt find the K8971033 file that njineer recommended, is it in another file? I couldnt pull it up on "search" either.
As always, thanks a lot guys. I let you know what happens with the download.
She said they'd be happy to reactivate by giving me a new key code, for $120
You find that update in the control panel window. It's not a file, it's a windows component, like a program add-on. I'm on a phone or I'd post screen shots.