I have had a different experience than many here with U-Verse. For the most part, I am happy with the service and customer service. I have had a few issues with freezing picture and U-verse has always been there the next day to fix it. That being said, many of their service guys aren't trained as well as they should be. It has taken a couple of visits to fix the problems. But, they do it at no cost. The things I do like is the ease of use, DVR that has been excellent and great phone service until problems are fixed. If you hate U-Verse in your area, you aren't under contract and you can quit anytime you want without a early termination fee. I have had local cable, Dish and Direct tv. I will stick with U-Verse. I have had it now for about six years.
I don't expect everything handed to me. Just set it down anywhere.