Just because it takes a long time to get served doesn't make the staff not good at their jobs. Alex, Russ, Amanda, Vincent and Randy are all good folk. I don't know the rest by name since I've only dealt with the above. Blame the .gov for making it difficult for gun stores to be in business. The SF valley used to have like 20 gun stores. Now there's 1. No, I do not count Big 5.
It was not a threat. It was an exaggerated response to an uncompromising stance. I was taught never to make a threat unless you are prepared to carry it out and I am not a fan of carrying anything. Even watching other people carrying things makes me uncomfortable. Mainly because of the possibility they may ask me to help.