Calguns.net

Calguns.net (http://www.calguns.net/calgunforum/index.php)
-   Turner's Outdoorsman (http://www.calguns.net/calgunforum/forumdisplay.php?f=238)
-   -   Revolver was not there ? (http://www.calguns.net/calgunforum/showthread.php?t=650852)

6789olds 11-30-2012 5:00 PM

Revolver was not there ?
 
Went to pick up my 357 today at turners in Oxnard and it had been 11 wait and they didn't have it :confused: it was i stock wen I bought it what's the deal ? I am bummed they said they can have it by Monday afternoon

Grizzled Bastard 11-30-2012 5:36 PM

So where is it? You have to do another 10 day wait? A handgun is DROS'd with a Serial Number.

6789olds 11-30-2012 6:11 PM

They said it was a error in the computer and it never got sent from the "warehouse" I hope not another 10 wait I will find out Monday

savannah 11-30-2012 6:17 PM

That is bull. It is DROS'd with a serial number. That gun should be in a safe waiting for you.

223556 11-30-2012 6:23 PM

Quote:

Originally Posted by savannah (Post 9825250)
That is bull. It is DROS'd with a serial number. That gun should be in a safe waiting for you.

+1, cant do a DROS on a handgun without a serial number

lt05deluxe 11-30-2012 6:25 PM

Hell yea that's all BS. That gun is yours.

6789olds 11-30-2012 6:27 PM

That's what I thought to. Can they get a serial of the gun on the computer ? that was sitting in the warehouse ?

ke6guj 11-30-2012 6:45 PM

Quote:

Originally Posted by savannah (Post 9825250)
That is bull. It is DROS'd with a serial number. That gun should be in a safe waiting for you.

it is sitting in a safe, at the Rancho warehouse or at one of the others stores.
Quote:

Originally Posted by 223556 (Post 9825289)
+1, cant do a DROS on a handgun without a serial number

they did have a serial number to do the DROS, they got it from their company-wide inventory system.

And, if they made a mistake by typing in the wrong number, or accidentily double-selling that particular handgun, they can do a DROS correction with a new serial number.

Quote:

Originally Posted by 6789olds (Post 9825311)
That's what I thought to. Can they get a serial of the gun on the computer ? that was sitting in the warehouse ?

yes they can, and yes they did.. unfortunately mistakes happen. When you have 10+ stores, stuff works differently than if you are a small time shop.

I'd ask for some sort of compensation, perhaps a box of ammo for your time.

bkk6869 11-30-2012 7:47 PM

They did that to me when I went to pick up my m22. I ended up taking the store model and correcting dros because I wanted my damn gun. Tried talking them in to a free box of ammo but no go. That's the only time I've walked out of turners with my gun but still pissed off.

BillCA 11-30-2012 7:48 PM

Quote:

Originally Posted by ke6guj (Post 9825407)
I'd ask for some sort of compensation, perhaps a box of ammo for your time.

This, at least.

As a customer, you expect the retailer to not only provide a product for you to buy, but to have it ready at the promised time - especially if they add an extra 24 hours to the wait period.

It's bad enough that the State forces us into making two trips to the shop to make a purchase. But forcing you to make a 3rd trip is simply not acceptable. Take your hourly wage rate, multiply it by the time it takes you to drive to the shop and then home. That's the amount of your time & money they wasted. That doesn't include the cost of fuel either.

stitchnicklas 11-30-2012 10:00 PM

a box of ammo????

uhh try more then that or the sale is canceled ...

i have no mercy for screwups in this age and day....

i would say give me more then a box of cheap ammo, i would say give me 2 or 3 boxes.they screwed up and hence they screwed you.
i have screwed up in deals before and i ate it and gave what was right and so should turners.

ham 11-30-2012 11:32 PM

Quote:

Originally Posted by stitchnicklas (Post 9826575)
i have no mercy for screwups in this age and day....

and i bet your a wonderful customer to deal with, being a perfect as you are..:rolleyes:

LT1Silverhawk 12-01-2012 6:57 AM

Due to a change in their delivery route, weapons not showing up on the day of the pick up is becoming a rather frequent occurrence at Turner's these days : "Wasted trip - Torrance store".


Calling ahead to make sure the item has arrived is the best way to go (though hard to do if one is going right as the store opens).

Distro 12-01-2012 1:08 PM

I have always called ahead the day before to avoid this. Not that it would make it okay if I did save a trip by calling and they said it wasn't there, but it would be a bit less aggravating.

DiogiDoc 12-01-2012 9:05 PM

Jst to be devil advocate, it is nice that Turner's has a large warehouse so there is a larger selection of gun available to purchase even though they are not physically present at the store. I was able to get a Saiga 7.62 for $399 because of this during their grand opening. Sorry you had to wait, Hope you got a good deal.

stitchnicklas 12-01-2012 9:43 PM

Quote:

Originally Posted by ham (Post 9827000)
and i bet your a wonderful customer to deal with, being a perfect as you are..:rolleyes:

nope.


i am a pure jerk, as i expect that the service i paid for and item i paid for to be accurate and delivered on time.when a business screws up i expect them to own it,when i screw up i own also.


motto: of business should be customer service is a priority not a tampon

BillCA 12-02-2012 3:58 AM

Quote:

Originally Posted by ham (Post 9827000)
and i bet your a wonderful customer to deal with, being a perfect as you are..:rolleyes:

So you think customers should just take it in the shorts instead? :facepalm:

Seriously, my time is worth something and any retailer should know that. If I order something and it's promised to arrive a week from Tuesday, but doesn't arrive, I expect something to be done to compensate me for my time and/or needing to reschedule my plans.

If you order a car part at an auto parts house and you botch the part number (you get an oil pump instead of a water pump) who do you blame? Yourself, as you provided the part number. But if the dyslexic counter-clerk botches the order, I expect the parts house to offer some sort of compensation for the error -- a discount on the item at the very least¹.

In the case of Turner's, no doubt they've paid for expensive software and computer servers to manage their inventory. Somewhere they have paid programmers to help customize some of that software to their needs. Somewhere there is a manager who oversees this software and another responsible for the smooth operation of the warehousing. Corporate management is responsible for educating & training staff to use it properly. If you're thinking this takes tens of thousands of dollars you're wrong. It usually takes hundreds of thousands of dollars to implement and roll out to a chain.

And you, the customer, are funding that project through the prices they charge for products sold. You have a right to expect them to execute their business plan to serve the customer's needs as well as to make a profit for the business. In my business (I/T) we refer to the 80/20 rule. Initially the results will satisfy 80% of the customers flawlessly and 20% will experience some kind of problem. After implementation you work to reduce that 20% down to about 5%. That will cost you money internally and it will cost you money in customer good-will by compensating them for the problems they face. If you fail to compensate the customer for company errors you lose that good-will (usually ten-fold as they tell others about their bad experience).

In the long run, it is usually much cheaper to "write off" $50 of product to customer good-will than it is to screw the customer and pinch pennies (for the store's P&L)². You'll end up with a customer who believes you stand by your promises and owns up to clerical errors honestly. He's likely to be back more often.



¹ The same applies if you tell a mechanic to replace the water pump in your car, but the problem is a bad thermostat. If you ask him to diagnose and repair, then the error is on him. You pay for the water pump (it's a new part) but he has to eat the labor for the pump and possibly the labor to install the thermostat. You're paying him for his "expertise" to diagnose and if he's wrong, he should pay for it, not you.
²There are limits, of course. If the customer is buying a $9.95 item the cost of the good-will exchange may be a 15% discount or tossing in an item who's cost is the equivalent.

gr8dragon88 12-02-2012 9:32 AM

it does not matter if a vendor has 1 store or 100 stores, mistakes will happen from time to time. what matter is how mistakes are taken care of...

L4D 12-02-2012 10:36 AM

This is no mistake. That's how turners sells firearms. They sell stuff they don't have in house and commonly double sell serial
Numbers because their system is a piece of ****. I see a thread every week and I've also had my share of where the **** is my firearm, turners? ....

SemperFlexibus 12-02-2012 9:14 PM

I know someone who has bought MANY firearms from Turners over the years from many different stores. Never once an issue with not getting correct firearms at pick up time, even with stuff coming from other stores or warehouse.

One thing to keep in mind is to check over everything before leaving the store. There were a couple instances where a screw was missing or wrong muzzle break came from manufacturer, and it took awhile to get resolved.

gunnlover 12-03-2012 9:26 AM

Quit *****ing.

6789olds 12-03-2012 6:02 PM

Just got home from turners and my gun was not there they double sold it to another store :-( but they did sell me the display model for 60$off and its in new Condition

1st2fight 12-03-2012 7:04 PM

i'm glad you got your piece... looked like some people were going to occupy oxnard store ;-)

jbatzmaru 12-03-2012 7:15 PM

Quote:

Originally Posted by 6789olds (Post 9845188)
Just got home from turners and my gun was not there they double sold it to another store :-( but they did sell me the display model for 60$off and its in new Condition

Did they ever give you the option of a full cash refund?

DiogiDoc 12-04-2012 7:07 PM

Sound like they tried to make it right and you are happy. Seems like more people not involved in this are more upset than you were. Turner's is what it is, a retail chain. Sound like intermittent mistakes can happen with chain stores, but you also are getting good deals. That is the compromise you make. Pay a lil more and get more specialized service at a M & P store.

6789olds 12-04-2012 7:12 PM

They did offer a full refund option .

Speed Racer 12-07-2012 11:02 PM

They triple sold a serial number when I purchased a firearm from them not long ago. This is not an isolated incident for Turner's it's the norm ...

keith1911 12-08-2012 8:04 PM

Got a call from one of the managers of the Orange store yesterday that the 10/22 I bought didn't make the truck and wouldn't be there for my pickup date which is Tuesday. A little frustrating but I am glad that the manager proactively called me. If it doesn't make the next truck on Thursday I am going to be pissed though.

SemperFlexibus 12-09-2012 8:59 AM

WC store will call to remind buyers their firearms are ready to be picked up after 10 days wait.

how's that for customer service???

Blind 12-11-2012 12:07 PM

I spent almost 2 hours at the oxnard store picking up my SKS and stripped lower which had been DROS'd on the same form.

The employee's had no idea what they were doing after failing to find some mysterious store invoice, and in the end printed up duplicates of everything and made me fill out another DROS form for one of the guns. Luckily I did not pay for this DROS or have to wait, I still was able to leave with my new toys.

The employee's DEFINITELY need a thorough training before they are allowed to deal with customers. All 4 employee's that were working that evening got involved to look for their own paperwork. They looked behind the gun counter in 2 different bins, up at the cash register in another couple of bins, in the back, etc.

It's not that complicated, DROS in progress should be in one file cabinet in the back, DROS completed waiting for pickup in another, and DROS for long term storage once completed binned by month. I fail to understand what made the process so difficult for them.

jbatzmaru 12-13-2012 8:21 AM

Quote:

Originally Posted by Blind (Post 9896647)
I spent almost 2 hours at the oxnard store picking up my SKS and stripped lower which had been DROS'd on the same form.

The employee's had no idea what they were doing after failing to find some mysterious store invoice, and in the end printed up duplicates of everything and made me fill out another DROS form for one of the guns. Luckily I did not pay for this DROS or have to wait, I still was able to leave with my new toys.

The employee's DEFINITELY need a thorough training before they are allowed to deal with customers. All 4 employee's that were working that evening got involved to look for their own paperwork. They looked behind the gun counter in 2 different bins, up at the cash register in another couple of bins, in the back, etc.

It's not that complicated, DROS in progress should be in one file cabinet in the back, DROS completed waiting for pickup in another, and DROS for long term storage once completed binned by month. I fail to understand what made the process so difficult for them.

classic turners. gotta love the service.

ham 12-13-2012 10:10 PM

Quote:

Originally Posted by jbatzmaru (Post 9911147)
classic turners. gotta love the service.

not all Turner's are the same & not all Turner's employees are either..

1st2fight 12-13-2012 10:47 PM

Quote:

Originally Posted by Blind (Post 9896647)
I spent almost 2 hours at the oxnard store picking up my SKS and stripped lower which had been DROS'd on the same form.

The employee's had no idea what they were doing after failing to find some mysterious store invoice, and in the end printed up duplicates of everything and made me fill out another DROS form for one of the guns. Luckily I did not pay for this DROS or have to wait, I still was able to leave with my new toys.

The employee's DEFINITELY need a thorough training before they are allowed to deal with customers. All 4 employee's that were working that evening got involved to look for their own paperwork. They looked behind the gun counter in 2 different bins, up at the cash register in another couple of bins, in the back, etc.

It's not that complicated, DROS in progress should be in one file cabinet in the back, DROS completed waiting for pickup in another, and DROS for long term storage once completed binned by month. I fail to understand what made the process so difficult for them.

oxnard is newest in the chain... also, turners will make buyers fill out one 4473 for each long gun/lower, eventhough they only submitted one DROS, unlike all other FFLs...

cheesebuff 12-19-2012 6:02 PM

Quote:

Originally Posted by L4D (Post 9835087)
This is no mistake. That's how turners sells firearms. They sell stuff they don't have in house and commonly double sell serial
Numbers because their system is a piece of ****. I see a thread every week and I've also had my share of where the **** is my firearm, turners? ....

Ditto when I went to pickup my 10/22 breakdown. They had to correct the serial number with more paperwork on their end. Seemed like the dude took 30 minutes to look for the right gun. I'm picking up my mp15 sport on Friday and I hope this doesn't happen. Especially since I know it'll probably be busy.


All times are GMT -8. The time now is 4:52 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2016, vBulletin Solutions, Inc.