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-   -   Gun Works Pleasant Hill - NEW OWNERSHIP! Bay Area (http://www.calguns.net/calgunforum/showthread.php?t=644645)

PerfectReset 11-15-2012 3:41 PM

Gun Works Pleasant Hill - NEW OWNERSHIP! Bay Area
 
Calguns Colleagues... Particularly those members in the East Bay:

I have fantastic news. As of this Tuesday, 11/13/12, the business formerly known as "Diablo Valley Gun Works" owned by Bill & Ken is now "The Gun Works" owned by Mike and Steve.

For those of you that have had poor customer service experiences there (and at other local stores), this is very good news because Mike and Steve actually understand customer service... that really can't be said for most local stores, let's be honest. So feel free to bring PPT's and as much business as possible there, they are looking to make a difference and prove that the only thing the same is the building at 1942 Linda Drive, Pleasant Hill 94523.

I highly recommend taking a second look at Gun Works in Pleasant Hill, happy shopping!

Gringo Bandito 11-15-2012 3:54 PM

Quote:

Originally Posted by PerfectReset (Post 9730133)
Calguns Colleagues... Particularly those members in the East Bay:

I have fantastic news! As of this Tuesday, 11/13/12, the business formerly known as "Diablo Valley Gun Works" owned by Bill & Ken is now "The Gun Works" owned by Mike and Steve.

For those of you that have had poor customer service experiences there (and at other local stores), this is very good news because Mike and Steve actually understand customer service... that really can't be said for most local stores, let's be honest. So feel free to bring PPT's and as much business as possible there, they are looking to make a difference and prove that the only thing the same is the building at 1942 Linda Drive, Pleasant Hill 94523.

I highly recommend taking a second look at Gun Works in Pleasant Hill, happy shopping!

That is good news because that place sucked Donkey Ba**s. I'll give them a shot!

Darklyte27 11-15-2012 4:00 PM

alright, are you just a fellow customer too or what?

PerfectReset 11-15-2012 4:21 PM

Quote:

Originally Posted by Ragweed (Post 9730216)
That is good news because that place sucked Donkey Ba**s. I'll give them a shot!

Agreed.

Quote:

Originally Posted by Darklyte27 (Post 9730259)
alright, are you just a fellow customer too or what?

Yes. I have seen Mike and Steve over the years at the gun shows and the past few months they took me on personally as a customer for PPT's as I was getting attitude from the "other guy" who is now gone. I ended up actually getting some nice deals on some used guns from them as well. They're very transparent and genuinely good guys, it just seems like even shops where I have purchased 5-6 guns (Canyon Sports) treat me like I am wasting their time when I am in there unless my wallet is open, and even then it's surprising what *****s they can be.

Remember, this shop isn't a huge AR-15 shop and has fairly limited "new gun" selection outside of Glocks, S&W's, Springfield XD's, Rock Island's, Rugers, and pre-owned stock... That said they do carry about 200-300 new and used guns in stock at a time.

capnemo 11-15-2012 4:27 PM

I never had a bad experience there under the old team, got great deal on a used rifle and later orderedthru them via Davidsons. I did hear that their gunsmith was not prompt on keeping ppl up to date, but I never used them for that. But new blood is sometimes a good thing, and they are convenient location fr the East Bay.

zvardan 11-15-2012 4:32 PM

Are the prices any better? Last time I went there, the prices were pretty high.

How much are ppt's?

snypr 11-15-2012 4:42 PM

Quote:

Originally Posted by PerfectReset (Post 9730406)
it just seems like even shops where I have purchased 5-6 guns (Canyon Sports) treat me like I am wasting there time when I am in there unless my wallet is open, and even then it's surprising what *****s they can be.

Hmmm. starts with a Z....ends with a K........ :)
(for the middle, think acronym for air conditioning)

sorry man, couldnt resist....

PerfectReset 11-15-2012 5:13 PM

Quote:

Originally Posted by capnemo (Post 9730460)
I never had a bad experience there under the old team, got great deal on a used rifle and later orderedthru them via Davidsons. I did hear that their gunsmith was not prompt on keeping ppl up to date, but I never used them for that. But new blood is sometimes a good thing, and they are convenient location fr the East Bay.

^Good, not everyone would agree unfortunately, and yes, it should be a good thing. These guys have been around, you'll recognize them, but the ones that caused the issues are gone.

Quote:

Originally Posted by zvardan (Post 9730511)
Are the prices any better? Last time I went there, the prices were pretty high.

How much are ppt's?

Asking prices on their new guns are similar to others in the East Bay, not typically going to beat the prices you can find here on Calguns... but build a relationship and work with them and they'll do what they can, particularly on used inventory.

Quote:

Originally Posted by snypr (Post 9730599)
Hmmm. starts with a Z....ends with a K........ :)
(for the middle, think acronym for air conditioning)

sorry man, couldnt resist....

And his 7 oversized dwarves, yes. Actually there is one guy with glasses there that is nothing but helpful.

rtrmugenxb49 11-15-2012 7:26 PM

I have bought from them many times in the past and they have always been very helpful and fun to talk to.

Obviously a Plant 11-15-2012 11:22 PM

Good news!
Now make a sign so folks don't keep walking into the computer repair shop next door...

Hot Dogs & Guns!

osokne 11-16-2012 8:23 AM

Quote:

Originally Posted by Obviously a Plant (Post 9733358)
Good news!
Now make a sign so folks don't keep walking into the computer repair shop next door

Yeah, some folks do have a tough time, finding the shop, lol. There is a city sign ordinance that either prohibits, or makes it hard, to have a temp/freestanding sign, out by the street. Not sure of the actual details, but they can't go that route. There was some scuttlebutt, a while back, about putting some signage on the building (to the left of the front door) and I thought the building owner was on board with that, but not sure what the status is.

Standard (In state) PPT fee, is $35. The out of state transfer fees do get kinda wacko and vary from transaction to transaction, but it's my understanding that can't be helped.

As of tight now, it's my understanding, that all four gunsmiths are still on board. From the looks of things back there, they have all been very busy.

While there are bound to be bumps in the road, as there are with any transition, I really think the outcome will be for the better. Expect to see better record keeping, communication, product stocking, etc, as the proverbial dust slowly clears.

sprig 11-16-2012 10:01 AM

Good news. What are your hours and days that you are open?

200-300 guns? I dont remember that place beigng that big. I need to look again I guess.

delta9 11-16-2012 10:30 AM

I did a PPT at Gun Works this week. Even though they were pretty busy the friendly people there took care of us right away.

snypr 11-16-2012 11:00 AM

^good to hear Delta, ill swing by this weekend and see what they have......
Bill was always cool to me, but the other seems like Z**Ks relative :)

osokne 11-16-2012 11:31 AM

Quote:

Originally Posted by sprig (Post 9735178)
Good news. What are your hours and days that you are open?

This is the way they're doing it, currently. They may decide to change this a little, but go with this, for now.
Tues thru Fri - 10:00AM to 6:00PM (May be closed for lunch, 1:00PM - 2:00PM)
Saturday - 10:00AM to 4:00PM
Sun & Mon - Closed

PerfectReset 11-17-2012 11:23 AM

Quote:

Originally Posted by sprig (Post 9735178)
Good news. What are your hours and days that you are open?

200-300 guns? I dont remember that place beigng that big. I need to look again I guess.

It'll try to break that down to clarify on inventory, from what I have seen

-Approx 10-20 new long guns on display
-Approx 30-40 used long guns on display
-Approx 30-50 used long guns in back
-Approx 40-50 new hand guns on display
-Approx 50-60 new hand guns in back
-Approx 40-50 used hand guns on display at a time

Quote:

Originally Posted by delta9 (Post 9735379)
I did a PPT at Gun Works this week. Even though they were pretty busy the friendly people there took care of us right away.

Nice, good to hear... thanks for reporting back.

slo5oh 11-20-2012 1:20 AM

That's a pretty famous spot for anyone that knows pleasant hill. The house behind you was owned by a local party legend and everyone else knows where caspers is.
Good luck with the business and I'll check you out next time im in town.

general_disarray_prk 11-22-2012 8:42 PM

Quote:

Originally Posted by delta9 (Post 9735379)
I did a PPT at Gun Works this week. Even though they were pretty busy the friendly people there took care of us right away.

Yep - smooth transaction despite standing room only - quick and easy, $35 PPT w/ no "extra "fees" added on...

63 tango 11-24-2012 9:41 AM

Never had a bad experience will Bill but Ken is a different story. I'll be stopping buy to check it out

SlowArrow 01-09-2013 7:40 PM

Quote:

Originally Posted by slo5oh (Post 9757254)
That's a pretty famous spot for anyone that knows pleasant hill. The house behind you was owned by a local party legend and everyone else knows where caspers is.
Good luck with the business and I'll check you out next time im in town.

Now that is an interesting comment! There used to be a home on the property that this shop on that was used by the Tribune newspaper. Way back in the early 1960's, I used to go there everyday to pick up and roll my newspapers so I could deliver them on my bike. Caspers was across the street was always a good place for lunch.......there used to be a Winchell's next to Caspers. Party in Pleasant Hill - wow maybe you are too young to remember East/West and the summer of love. If you can remember the '60s - you weren't there.

SlowArrow 01-09-2013 7:56 PM

I should mention that I did a PPT with Perfect Reset at Gun Works and couldn't be happier. Very nice folks there, and I will go back.

4runnin 01-10-2013 12:23 AM

nice
 
Il have to check out this shop now that i moved from Pleasanton to Wc. Lookin to get a new handgun and maybe an M1 Garand and a cheap sks.:chris:

Ezekiel2000 01-10-2013 6:16 AM

Quote:

Originally Posted by 63 tango (Post 9781989)
Never had a bad experience will Bill but Ken is a different story.

Exactly.
Is Ken working under the new ownership?

osokne 01-10-2013 8:54 AM

Quote:

Originally Posted by Ezekiel2000 (Post 10166530)
Exactly.
Is Ken working under the new ownership?

No, Ken is not.

Ezekiel2000 01-11-2013 5:34 AM

Quote:

Originally Posted by osokne (Post 10167684)
No, Ken is not.

It really is a fresh start. I'll give them a look for my next purchase!

rkt88edmo 01-11-2013 7:00 AM

Went in to take a looksie - shop is pretty much the same except for the personnel change. I hope they do well, the more the merrier.

osokne 01-11-2013 7:17 AM

Quote:

Originally Posted by rkt88edmo (Post 10177699)
Went in to take a looksie - shop is pretty much the same except for the personnel change. I hope they do well, the more the merrier.

Yep, that's the plan for now. All the Gunsmiths are still on board, as well. Possibly some future changes, but only in regards to additional accessory items and ammo. Mostly, they're still straitening out paperwork snafu after paperwork snafu. So that's consuming the bulk of their time.

They finally have a very basic website: http://ca-gunworks.com/ and a very basic Facebook page: http://www.facebook.com/pages/The-Gu...9075645495551?. Which didn't exist until just recently. Not much, but at least those resources are there so folks can find the address & contact info.

They really appreciate everybody's patience and willingness to give them another shot.

chiefcrash 01-19-2013 9:20 PM

Why does there appear to be restrictions on the days/hours that PPTs can be performed on the website when the DOJ made clear that such restrictions are not allowed?

http://oag.ca.gov/sites/all/files/pd...buls/0101.pdf?

Obviously a Plant 01-19-2013 11:28 PM

Nice to see you're checking-in here.
I suspect everyone involved is busy not just with the daily demands but also seeing that the shop, reputation, and costumer base improve.
That said, don't neglect the volumes of gun-store feedback & expectations that have been logged here on Calguns.

Basically, folks want and sometimes expect informed service and not questionable legal theories. If you can't or won't do something, say so, don't say it's the law. If you want to know the law come here. If you want to make up the law, hope your patrons don't come here- or get yourself elected.

Folks want no BS PPT's -Every poorly conducted PPT can loose you a good customer, many do-
Everyone knows PPT's are a law and an obligation, the fact that you don't like them is not usually the fault of the transferee. The quicker and kinder it is, the happier everyone will be.

Folks want clear and consistent fees. Publish them, stick to them. If you charge $5 less than the next guy, you will get a lot of business. If you don't want that, charge more. Just figure out where you want to be and try to stick to that price.

Lastly, being realistic about the time you take to do work is really important. If you can't get to a gun for 3 months, say so and give the client a chance to make their choice. They might bring it back in 3 months, but if you just keep it, in 3 months they will want it back and never come back to your store again.

You don't have to subscribe to that BS about them always being right if you don't think that about yourself. Customers may act like children, but we want to be treated like adults. Having to deal with &/or getting to know whoever walks through your door is a challenge every day, but politeness and consistency go a real long way in your business.

Website needs a bit of work, only the Gun Genie link works.
This needs some clarifacation too:
Handgun Safety Certificate Test Administration (HSC)
Study Guide: $1.00 (Hard Copy)
Test: 425.00
Subject to card availability...


Anyway, just my thoughts.
It's your store, I'm hoping it can be be the one I want to go to first.

dropbox 01-27-2013 1:48 AM

Dropped in today briefly around 3PM. As mentioned it can be a little tricky to spot, but if you're heading North on Contra Costa Blvd - say from exiting 242 or 680 South at Gregory Lane - take a left at the light just past the Big O, just past the Jack in the Box, at Vivian Drive. You'll see the construction company sign easily from the intersection.

They were busy, but Steve made a point after a minute to excuse himself from the customer he was helping and ask what he could do for me. To summarize, very kind to a newb, and very honest about what they have and don't have - won't hesitate to refer you somewhere else if they can't meet your needs. I'll definitely go back to see them again.

Cahooting 01-27-2013 7:45 AM

Quote:

Originally Posted by Ragweed (Post 9730216)
That is good news because that place sucked Donkey Ba**s. I'll give them a shot!

Bad customer service and a Donkey show?:facepalm:

Woodrow Call 07-16-2013 2:39 PM

I was in there last week for the first time to have the sights changed on my 1911s and they were totally friendly. A guy came in looking for a rifle that they couldn't help him with. Instead of trying the hard sell like a lot of shops would they recommended a couple other places. I will be back again. It's about time gun stores started using customer service.

Righto Bear 05-27-2015 12:00 PM

I am so sad these guys are closing. Really liked doing biz with Mike and Steve. The good 'ol boys are getting run out of town. Soon only the big city counsel @ss-kissing chains will be left in the East Bay.

landsend 05-27-2015 8:02 PM

Nice to know. Thanks for the info!

skosh69 05-27-2015 8:16 PM

Quote:

Originally Posted by Righto Bear (Post 16367179)
Soon only the big city counsel @ss-kissing chains will be left in the East Bay.

So you're saying City Arms East, Antioch Armory and Canyon Sports are doomed???


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