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-   -   Customer Service Issues (http://www.calguns.net/calgunforum/showthread.php?t=477472)

robz@turners 09-13-2011 7:13 AM

Customer Service Issues
 
Hello All,

I handle all of the customer service complaints for Turners. I know that we cannot be everything for everyone, but as long as we get feedback we will do everything we can to get better from it.

The way we do this is by taking all of the feedback and using it as a training tool for employees. Sometimes only one store needs a reminder, and sometimes it goes for the whole chain.

Please feel free to e-mail me at robz@turners.com with any complaints, ideas to improve the stores, compliments, etc.

I appreciate all of your feedback and will respond to you or will have the store manager of the specific location get in touch with you.

Thanks again

Rob Zubak

Turner's Outdoorsman 07-31-2014 8:13 AM

Calgunners-

If you're in need of assistance with a specific issue in one of our stores, here is the contact info for each District Manager, broken down by the stores they supervise:

Rob Zubak oversees all of our stores, but also supervises all of these stores directly:
  • Reseda, Pasadena, Rancho Cucamonga, Oxnard and Victorville.
  • You can reach Rob via e-mail at robz@turners.com or PM him here on Calguns at robz@turners .

Brian Taylor supervises these stores directly:
  • Signal Hill, Orange, West Covina, Norwalk, Fountain Valley, Torrance and Chino Hills.
  • You can PM Brian here on Calguns at BrianT@Turners.

Beto Schramm supervises these stores directly:
  • Corona, San Bernardino, Kearny Mesa, San Marcos, Temecula, and El Cajon.
  • You can PM Beto here on Calguns at BetoS@Turners.

Alternately, you can PM us at Turner's Outdoorsman or Bill@Turner's and we will make sure we pass things along to Rob, Brian and Beto.

Thank you.


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