View Full Version : Purchasing/Cancellations/Returns

Palmetto State Armory
04-10-2013, 6:32 AM
Purchasing Protocol: All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. .

Order Cancellation Policy: Orders placed with Palmetto State Armory may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department, reachable by phone at (803) 788-9095, during customer service hours of 9:00 A.M - 6:00 P.M Eastern Standard Time, Monday through Friday. If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense. Any order that was previously cancelled by the customer may not be reversed. All cancellations are final.

Return Policies:

A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. Once a firearm is transferred to a customer's name, Palmetto State Armory will not accept a return or exchange under any circumstance. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.

B. All Other Purchases:
Return shipping is solely the responsibility of the customer. If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. All returns MUST INCLUDE a completed Return Merchandise Form in the package with the returned item in order for Palmetto State Armory to process the request and issue a refund or replace the item.
(Please click HERE (http://palmettostatearmory.com/return_merchandise_form.pdf) to download and print a Return Merchandise Form). All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging. The customer will be assessed a re-stocking fee of 25% of the product sales price if the items are not returned in resalable condition, as determined in the discretion of Palmetto State Armory. If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

*Note: Please note that customers who send in upper receivers for repair must also print and include a completed copy of the Return Merchandise Form.