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View Full Version : Ammo order from 3/8/13 still not shipped


highintel
03-28-2013, 8:40 AM
Trying to figure out whats going on with my 2 pending orders from 3/8/13. PSA took my money but hasn't shipped in 20 days. I know times are busy but I am seeing posts about people getting their tracking info within 48 hours of placing their order.

Haven't gotten an answer through email either please explain.

mn2lax
03-28-2013, 9:26 AM
I just got a response back on my email I sent a few days ago on my order from the same day. 3/8/13. They are out of stock on the 5.56 ammo I ordered and they'll be cancelling my order and issuing a refund. Nice of them to let me know. Guess they had to wait to see I was gonna ask for my $250 back.

highintel
03-28-2013, 9:33 AM
I just spoke to them last week and the rep told me orders from 3/8 were not printed and were being fulfilled. I called back today and they told me that all the orders from the 3/8 were "oversold". They basically are refunding all the pending orders from the 8th. Still is unfair because they listed the ammo after the 3/8 for others to order. Took 2 emails, 2 phone calls and 20 days to figure out what is going on and now they are going to refund me from both the orders.

highintel
03-28-2013, 6:49 PM
They listed 223 ammo for sale twice today...

Obominable
03-28-2013, 7:45 PM
They upgraded my fiocchi ammo to pmc xtac. Heeeeep

highintel
03-29-2013, 1:47 AM
They upgraded my fiocchi ammo to pmc xtac. Heeeeep

What the heck?

nestle19
03-29-2013, 1:49 AM
Atleast you were able to talk to them. I have not! :( So they are refunding? This is the first time I bought from them and not a good experience so far.

highintel
03-29-2013, 2:05 AM
Atleast you were able to talk to them. I have not! :( So they are refunding? This is the first time I bought from them and not a good experience so far.

There is something weird going on about the whole situation with that ammo because they ignored my emails and then made up that excuse last week. The supervisor today told me there is absolutely no .223 ammo to replace it with in the warehouse and a few hours later they listed 100 round boxes of 223 and 1000 round cases. Thats kinda jacked up..

I was told they are going to refund my card but I never got a cancellation email so who knows what they are doing.

I've bought from them around five or six times before. It took about 3 weeks to arrive but it did arrive.

ambiguous216
04-01-2013, 10:23 PM
Where is my order??? Emailed and no reply? What the heck???

Palmetto State Armory
04-04-2013, 6:14 AM
If anybody is still having issues, please PM me your order number and I'll help you out as much as I can.

Thanks!

sass2924
04-04-2013, 2:58 PM
I ordered some hornady tap yesterday and received notification it ship today. The last ammo I ordered shipped within a week.

highintel
04-04-2013, 3:08 PM
They listed the Fiocchi ammo a few hours ago once again. My 1 month old orders status says "Processing"

mn2lax
04-04-2013, 4:21 PM
Yeah and they credited back my order a few days ago for the ammo they listed today. Gotta love it. My order also still shows processing.

The sarge
04-04-2013, 8:31 PM
I ordered the same fiocchi ammo on the 8th and on Monday I sent and email asking about it since I have heard nothing. On Tuesday I received a shipping email from ups. Today I got an email from customer service saying it has shipped. Ups shows a delivery date of Tuesday so I will reserve final judgement till then but as it stands I don't know if I will be a returning customer. I received no explanation from customer service.

Palmetto State Armory
04-05-2013, 4:23 AM
There were multiple problems with March 8th orders. There was a glitch where a majority of the warehouse orders did not get printed. Once we figured out that end, it turned out that we had oversold the Fiocchi .223 and weren't supposed to get another shipment in for at least two weeks. That's why CS was beginning to refund the money for all of the processing March 8th Fiocchi orders. However, after all of this, the shipment arrived early. We tried to catch as many orders as we could to reverse cancellations, but undoubtedly, a good number had already been refunded. If anyone on this thread had their order cancelled and refunded, and would like the ammo they originally ordered, please PM me your order number and we can try to get this resolved.

Thanks!

The sarge
04-05-2013, 8:05 AM
See now that's all I would have asked for in a reply from customer service. I understand mistakes happen, and its really not that big of a deal until it just keeps going with no updates or explanation. Thank you for the info.

highintel
04-05-2013, 9:44 AM
100256010 3/28/13 $36.99 Complete View Order
100238610 3/8/13 $66.98 Processing View Order
100238526 3/8/13 $126.96 Processing View Order
100217188 2/19/13 $60.97 Complete View Order
100213210 2/15/13 $40.98 Complete View Order
100168265 1/3/13 $176.99 Complete View Order

railgunner
04-05-2013, 10:27 AM
I have been doing biz with Palmetto for some time and have never had a problem with orders and the prices are good. One time they even slipped in a couple of extra boxes because they had to substitute brands (was even a better brand). Have not ordered recently because they have been out of stock on ammo I have ordered in the past. Look forward to the day stuff is in stock again.

mn2lax
04-05-2013, 11:16 AM
Agreed. Thanks for the reply. PM sent. Hope there's something you're able to do to help.

nestle19
04-05-2013, 11:35 AM
I also Pmed Palmeto regarding this matter. Hopefully everything works out. If they did solve this problem, they'll have my business in the future.

nestle19
04-08-2013, 9:58 AM
ANyone got a response from them? I send them a PM but no response so far.

highintel
04-08-2013, 2:30 PM
They told me to PM a week ago and they ignored the PM also.

nestle19
04-08-2013, 3:15 PM
Yey! I got a call from PSA and they told me they'll ship my ammo tom AM.

Fingers crossed.

Palmetto State Armory
04-09-2013, 7:57 AM
I have attempted to contact everyone from this thread...hopefully I didn't miss anything. If you did not receive a voicemail or a PM, please let me know.

Thanks!

mn2lax
04-09-2013, 3:42 PM
Awesome Service from Palmetto. Called me yesterday replacement shipped out today. They made good on their word. Great job guys thanks!