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Palmetto State Armory
03-25-2013, 7:51 AM
If you have questions about an outstanding order, please post your order number and the issue here. Please keep all other discussions out of this thread. This will help us help you faster. Thanks!

The cableguy
03-25-2013, 9:51 AM
Can I get an update on order 100238817. Thank you.

motox917
03-25-2013, 10:52 AM
Can I get an update on order 100252584. Thanks!

Palmetto State Armory
03-27-2013, 6:16 AM
100238817: You're still on your 13th business day. If you don't receive a tracking number by the end of the week, ping me again and I'll get in touch with our manufacturing crew.

100252584: We're only on the 6th business day here. I noticed your other post on the PSA upper thread...that guy could have ordered an upper that we had backstock on, etc. The dissipators are taking a good chunk of the 15 business days to send out. If you don't hear anything soon, ping me again.

motox917
03-28-2013, 4:07 PM
Cool, thanks for the update.

ehair
03-28-2013, 5:06 PM
order 238833 - Any updates would be appreciated? Are you going to ship the AR mags as rebuild kits or refund all my money becasue you do not ship to CA? PLEASE HELP, its been weeks, my cc charged and im in limbo. Thank you for your assistance.

motox917
03-29-2013, 2:32 PM
order 238833 - Are you going to ship the AR mags as rebuild kits or refund all my money becasue you do not ship to CA?

Palmetto ships magazines as rebuild kits if they are sent to a CA address. The thread right under this one covers your question. (http://www.calguns.net/calgunforum/showthread.php?t=629821)

PSA takes a while to process and ship, but it's worth the wait. They are one of the best companies out there as far as I'm concerned.

ehair
03-29-2013, 6:18 PM
Palmetto ships magazines as rebuild kits if they are sent to a CA address. The thread right under this one covers your question. (http://www.calguns.net/calgunforum/showthread.php?t=629821)

PSA takes a while to process and ship, but it's worth the wait. They are one of the best companies out there as far as I'm concerned.

Appreciate your post. I ordered in stock AR mags in 6.8 and paid for them. Weeks later their shipping dept. said they would not ship to me in CA because its a 6.8 AR mags and they only ship 5.56 AR mags. (6.8 or 5.56 distinction is not posted anywhere in their vendor post) Ive asked for a full refund or preferably a shipment of my 6.8 mags. I have not heard back despite a PM, emails and this post. I assume they are a good company and they are backed with lots of order. I patiently wait........for a response, let alone my order or refund.

nestle19
03-29-2013, 6:26 PM
I appreciate you posting here as well. My order is 100238637. Like the other guys, I attempted to call and email but no response. I considered buying more stuff from you guys but I was honestly a little disappointed with the communication. Although I do understand that everything is backed up, I think we,as consumers, deserve a response via email.

Once again, I do appreciate you making this thread, OP.

beyaaah
03-30-2013, 11:27 PM
Resolved. Thank you

KustomFalcon
03-31-2013, 11:28 PM
Order #100252609 (placed on March 19, 2013 7:58:59 PM EDT)

I've been waiting a while, but I also realize you're pretty backed up. I'd just like to know status, thanks.

Palmetto State Armory
04-01-2013, 9:44 AM
100238833: Let me double check with shipping to see if I can get these out to you under special circumstance. If not, I will issue you a full refund today. (I'll PM you once I have a definite answer.)

100238637: You should have received an email stating that these items were backordered. I will issue you a full refund today. It will take up to 5 business days to post in your account.

100252609: We ask for at least 15 business days to manufacture and ship our uppers. Please be patient with us, as we are diligently working to get this order out to you. If you have not heard anything after the 15 business day mark, please ping me again and I'll see if there are any further issues.

nestle19
04-01-2013, 10:39 AM
Nope. I have not received any email. If that's the case , I'll just wait for the refund and hopefully that does not take forever.

ehair
04-01-2013, 8:13 PM
Any response? Is there is reason my post is being ignored while those after my post are being at least being addressed? Please respond. Thanks.

JWHuey
04-01-2013, 8:51 PM
What about the bcg's that came back in stock 3/28(m-16 MPI Bolt carrier group)? Will they be shipping soon? Thank you

Palmetto State Armory
04-04-2013, 7:15 AM
They should ship within 5 business days.

tbombaci
04-04-2013, 11:09 AM
They should ship within 5 business days.

5 business days from today or when the order was placed?

Thanks!

Tom

motox917
04-04-2013, 12:17 PM
I'd say 5 days from when you placed the order.

From their main page " Please allow up to 5 business days for your order to ship."

tbombaci
04-04-2013, 2:12 PM
I'd say 5 days from when you placed the order.

From their main page " Please allow up to 5 business days for your order to ship."

I presumed that was well. However, I was just double checking to see if they may be backed up a bit further.

KustomFalcon
04-04-2013, 3:51 PM
100252609 - Update please

gliderunner
04-04-2013, 8:23 PM
Can I please get a update on order # 100265594 for a BCG ordered on 3/28/13

Palmetto State Armory
04-05-2013, 5:59 AM
100252609: Please allow up to 15 business days for the manufacturing and shipping of our uppers. If you don't receive a shipping notice within that time frame, ping me again and we'll figure it out.

100265594: The BCGs from 3-28 are a little backed up at the moment. I've been told that they are over at our other location being assembled. They should be here for shipping today or Monday.

gliderunner
04-05-2013, 7:21 AM
[QUOTE=Palmetto State Armory;

100265594: The BCGs from 3-28 are a little backed up at the moment. I've been told that they are over at our other location being assembled. They should be here for shipping today or Monday.[/QUOTE]

Thankyou for your quick response looking forward to getting soon, also have a upper on order but not at the 15 day mark yet? :thumbsup:

rimfired
04-05-2013, 9:42 AM
Hi, wondering on the status of my lower, 12 business days, 17 calender days now. I don't want to have to pay another DROS fee. Order #100252150. Thanks.

Palmetto State Armory
04-05-2013, 10:10 AM
Just sent over an email to compliance...I'll let you know what they say.

Palmetto State Armory
04-05-2013, 10:24 AM
Your lower is going out today...I'm assuming they were waiting on something with the FFL.

rimfired
04-05-2013, 10:27 AM
Great news, thank you!

gliderunner
04-05-2013, 8:16 PM
I would just like to say thanks to Palmetto and Brian for the great and prompt service. In these crazy times they are up front about shipping times. I was told this morning that my order would ship today or monday and about 4pm got the notice of shipment good job! Everybody just be patient.

SoCalresident
04-06-2013, 4:00 AM
Order #100267364 - Update Please

Thanks.

pluke the 2
04-07-2013, 1:21 PM
Order #100274514

Update Please

Thanks.

Palmetto State Armory
04-08-2013, 10:08 AM
100267364: I PM'd you.

100274514: If you don't receive a tracking number by the end of the day today, please let me know. I gave your order to one of our packers and it should go out today.

Thanks!

tbombaci
04-08-2013, 10:34 AM
Hi there. How about #100265821?

Thank you.
Tom

pluke the 2
04-08-2013, 11:37 AM
100274514: If you don't receive a tracking number by the end of the day today, please let me know. I gave your order to one of our packers and it should go out today.


Roger that. Thanks.

XFan
04-08-2013, 8:38 PM
Thanks!

motox917
04-08-2013, 10:07 PM
How about order# 100259842 ?

I was sent the wrong upper for order#100252584. I sent the upper back today at 3:00 PM. When the correct upper be shipped?

ETA: Also, if you could ship order#100272699 with the other two that would be awesome :thumbsup:

Yes, I have a horrible spending problem haha

Thanks, Russ

mattsn0w
04-08-2013, 11:20 PM
Order #100232198

Thanks!

JWHuey
04-09-2013, 6:10 AM
Got my ups shipping notice yesterday afternoon for bcg order placed 3/28. Thanks PSA!:DThey should ship within 5 business days.

Palmetto State Armory
04-09-2013, 8:55 AM
100232198: giving your order to our shipping staff. Hopefully this will push it out of the door a little faster. We're experiencing a little bit more than a 5 day lead time due to all the BCGs and Easter Sale.

Thanks!

sig4ever
04-11-2013, 12:15 AM
Can you guys please check for order #100269416 ? I placed the order on 3/30/13 for the Vortex Strikefire and it still says processing! Thanks .

Sent from my EVO using Tapatalk 2

ajabantao
04-11-2013, 2:03 PM
Can you please check order #100263882. Its been 15 days but still says processing on the status. Also order # 100273058 -BCG while you're at it. Thank you.

ajabantao
04-11-2013, 8:58 PM
Got the tracking no. today. Thanks

mattsn0w
04-12-2013, 6:48 PM
100232198: giving your order to our shipping staff. Hopefully this will push it out of the door a little faster. We're experiencing a little bit more than a 5 day lead time due to all the BCGs and Easter Sale.

Thanks!

Thank you!!!

mattsn0w
04-16-2013, 11:09 PM
100232198: giving your order to our shipping staff. Hopefully this will push it out of the door a little faster. We're experiencing a little bit more than a 5 day lead time due to all the BCGs and Easter Sale.

Thanks!
i'm not in a hurry or anything to get the parts I ordered, but it's been over 2 weeks now and still waiting for things to move along. :(

Palmetto State Armory
04-17-2013, 7:58 AM
I'll make sure it goes out today. I really have no idea what is holding it up, but I'll find out something and send you a PM.

gobler
04-17-2013, 4:55 PM
I placed an order PSA #100284909 Gen 2 MOE LPK - Black on 4/11 and have not heard a thing... I had issues with the Mags getting switched due to processing times and I don't want to miss out on this.

sig4ever
04-17-2013, 5:00 PM
Can you guys please check for order #100269416 ? I placed the order on 3/30/13 for the Vortex Strikefire and it still says processing! Thanks .

Sent from my EVO using Tapatalk 2

Any update on this order? I called last week and you guys said "a couple of days". I don't understand why it's taking so long. It's been over two weeks, I would understand if it was a bcg or something. Do you guys just not have it in stock? I would appreciate a little clarification, thank you.

Sent from my EVO using Tapatalk 2

Palmetto State Armory
04-18-2013, 7:30 AM
Sig4ever: I have your tracking number. Check your PMs!

gobler: Today is your 5th business day. If you don't receive a tracking number by tomorrow, please let me know.

Thanks!

mattsn0w
04-18-2013, 8:37 AM
I'll make sure it goes out today. I really have no idea what is holding it up, but I'll find out something and send you a PM.

Thank you! Received tracking number. I'm sure everyone there is very busy with the volume of orders. I appreciate you helping move things along! :D

sig4ever
04-18-2013, 9:04 AM
Sig4ever: I have your tracking number. Check your PMs!

Thank you ! I appreciate it

Sent from my EVO using Tapatalk 2

gobler
04-18-2013, 9:29 AM
gobler: Today is your 5th business day. If you don't receive a tracking number by tomorrow, please let me know.

Thanks!

I just got the tracking email..

Thanks for the update.



Sent from somewhere in time & space...

nhr310
04-18-2013, 3:12 PM
Please check order# 100285791 Thanks

siklidkid
04-20-2013, 8:41 AM
I placed an order for two BCGs on 4/12, it has now been over a week. Could I please have an update.

Order #100280758

Thanks Guys

vincnet11
04-20-2013, 1:49 PM
I placed an order for two BCGs on 4/12, it has now been over a week. Could I please have an update.

Order #100280758

Thanks GuysIt'll come, I ordered mine on the 10th, it was shipped yesterday. So it took 7 business days to process.

siklidkid
04-20-2013, 4:20 PM
It'll come, I ordered mine on the 10th, it was shipped yesterday. So it took 7 business days to process.

Cool. Thanks. Seems like a long processing time. No worries though.

Palmetto State Armory
04-22-2013, 1:40 PM
nhr310- I'll give your order to shipping and hopefully that will push it out of the door.

We are currently waiting on BCGs to arrive from our Fernandina location.

Thank you for your patience.

Palmetto State Armory
04-22-2013, 1:41 PM
nhr310- I'll give your order to shipping and hopefully that will push it out of the door.

We are currently waiting on BCGs to arrive from our Fernandina location.

Thank you for your patience.

nhr310
04-22-2013, 1:58 PM
Got the tracking number today. Thanks for your help!

pluke the 2
04-24-2013, 8:52 AM
Hi,

Can I get an ETA on my order please?

Order #100295260 (placed on April 18, 2013)

Thanks in advance!

Delano.

USDGunner
04-25-2013, 7:19 PM
#100278442

Ordered on April 5; still shows "processing". What is the status of this order? If possible, can this order be switched for another product? Specifically SKU 29084 or 29079, whichever is faster to ship.

Thank you!

Nguyen
04-26-2013, 2:22 AM
Any ETA on my order?

Thanks :)

#100303731 & #100298231

slo5oh
04-26-2013, 12:33 PM
Eta for 100287522?

siklidkid
04-26-2013, 7:46 PM
I placed an order for two BCGs on 4/12, it has now been over a week. Could I please have an update.

Order #100280758

Thanks Guys

Recieved tracking number yesterday (4/25) my BCGs will be here 5/1... 18 days...

DRUNKENMASTER
04-26-2013, 10:44 PM
# 100254889

Ordered 4/18. Where is it?

pluke the 2
04-28-2013, 8:20 PM
Hi,

Can I get an ETA on my order please?

Order #100295260 (placed on April 18, 2013)

Thanks in advance!

Delano.

bump

Palmetto State Armory
04-30-2013, 6:27 AM
Sending these to our shipping department....will be back when more information is available.

Thanks!

Nguyen
04-30-2013, 2:03 PM
Sending these to our shipping department....will be back when more information is available.

Thanks!

received my tracking number for my upper, thanks :)!!

Oldmandan
04-30-2013, 9:41 PM
Can you guys please check order #100280017, you guys sent me the wrong upper. I called last week, you sent a call tag.

I was told you would ship the correct upper once you saw the call tag tracking # was in route back to you. I shipped it back to you last Friday, and am still waiting on a shipping confirmation for the correct upper to be shipped.

Also, order #100304906, if you can ship it with my upper to save me a few bucks in shipping costs would be great.
Thank you

slo5oh
05-01-2013, 11:03 AM
Eta for 100287522?

Shipping info received, thanks.

Palmetto State Armory
05-01-2013, 1:07 PM
I am still waiting on shipping to get back to me about these orders- as soon as they let me know, I'll post on here to let you know these issues have been resolved.

Oldmandan
05-01-2013, 2:06 PM
Can you guys please check order #100280017, you guys sent me the wrong upper. I called last week, you sent a call tag.

I was told you would ship the correct upper once you saw the call tag tracking # was in route back to you. I shipped it back to you last Friday, and am still waiting on a shipping confirmation for the correct upper to be shipped.

Also, order #100304906, if you can ship it with my upper to save me a few bucks in shipping costs would be great.
Thank you

Received shipping confirmation's for 2 packages coming my way. Your customer service people rock. A+ for you PSA!

DRUNKENMASTER
05-01-2013, 7:17 PM
# 100254889

Ordered 4/18. Where is it?

I called customer service last Monday and spoke to some lady. Issue resolved. thanks.

email
05-01-2013, 7:21 PM
I ordered some stuff about 4 or 5 weeks ago. It showed up on monday. I did receive a ups shipping confirmation a few days prior.

Works for me.

choufun
05-01-2013, 10:56 PM
#100055321

Two boxes of federal 12gauge that has been on backorder. I have both the email from Jason saying that and physical letter.

Order placed on : 7/3/2012

I've sent a few emails trying to get this cancelled and refunded to me. Yes it's only $13.98, but it's the principle of it and I have not gotten any answers. Please help.

Palmetto State Armory
05-02-2013, 11:42 AM
choufun- I'll refund you today!

Palmetto State Armory
05-03-2013, 1:50 PM
BE BACK MONDAY!

BE GOOD. :D

socalbowhunter
05-03-2013, 9:52 PM
I have been waiting on a refund for a month now. Am I ever going to get it or am I just out of luck?

ORDER #100255706

I ordered 2 lower receivers and 2 magpul enhanced trigger guards. I had to cancel the lowers because you said the FFL I was going to use had some kind of hold up, even though they have had lowers delivered before my order and after my order.
I was charged $21.00 shipping for that order. $7 per lower and $7 for the trigger guards.

Anyway, you refunded me for the 2 lowers and $7 shipping. That meant I paid $14 to ship 2 $8 parts that could have been shipped for $1.58. I was ok paying the $7 for the shipping but c'mon, $14? Really?

I was told you would refund it and now have been fighting with CS via email for a month.

What is going on with this? Look up my order number and you'll see I have spent a little money with you.

Darklyte27
05-05-2013, 8:49 PM
100223823

I read that someone else tried to order a surefire mag and was told you only ship 30rd rebuilds.

if thats the case please cancel that item and continue with the rest of the order thanks

Palmetto State Armory
05-06-2013, 2:10 PM
socalbowhunter- I refunded the rest of your shipping back today.

FriendlyNeighbor
05-07-2013, 10:13 PM
Order #100309278 - PSA MOE LPK w/o Fire Control Group(OD), I was sent an email update saying sorry for delay and product would ship within 2 days from the email..... I still haven't received a shipping confirmation

Fryall4
05-07-2013, 11:02 PM
Just wanted to say thank you Palmetto. Times are hard on you guys right now and you are doing what you have to do, and this thread shows you really do care. I ordered a couple of buffer tube/ stock kits the other day, received email notification of shipment a couple days later. Should get em tomorrow. Keep up the great work. I know I speak for a good amount of your customers, I will remember what company helped, during this rough patch, and I will remember those that left us in the dust. Cheers-

mdib870
05-08-2013, 8:57 AM
please check #100315309 ahd will i get a tracking number when it ships?

onegtalon
05-08-2013, 1:13 PM
#100309021 ?

XFan
05-08-2013, 5:46 PM
Thanks!

socalbowhunter
05-09-2013, 12:27 AM
socalbowhunter- I refunded the rest of your shipping back today.

Got it today. Thanks for the help.

spdrcr
05-09-2013, 9:18 AM
So I just recevied a package from PSA for Order # 100304561 placed April 24th and it was missing two out of three items ordered (The complete BCG and complete stock kit). The item that was included has issues but I'm not going to get into that. I'm not really sure how an order goes out missing most of the items to be included but now it is about resolution. So, is posting here regarding the delivery of the remaining items the place or should I reply to my order e-mail at info@palemttostatearmory.com?

Sydwaiz
05-09-2013, 11:53 AM
May as well leave this here too. Posted on arfcom as well.

100291218 Order placed 4/17. I know others who have ordered the same product a day later and already received it.

Palmetto State Armory
05-10-2013, 8:22 AM
100315309- Our uppers take around 15 business days to manufacture and ship. If you haven't heard anything past that time frame, PM me and we'll get it taken care of then.

100309021, 100286651, 100291218- I'm taking these orders to shipping. Hopefully we'll get tracking numbers today.

spdrcr: Please PM me what you're missing and the issue with the defective object and I'll get it resolved for you.

DukeofSD
05-10-2013, 8:37 AM
Order #100297916

Thanks for the prompt service!
I got my lower build kit sooner than I expected, and put it together that night.
This was my first experience with PSA, but it wont be my last!

Thanks from a Happy Customer!

Duke of SD :D

XFan
05-13-2013, 12:35 AM
Order #100286651 (placed on April 12, 2013 10:24:30 PM EDT)

Thanks!

Your website shows this order as complete. I have not received any communications from you indicating that it is out of stock, discontinued, shipped, or cancelled. Status please.

Thanks!

GrampaJoel
05-13-2013, 7:29 AM
I suppose I should post this, in this thread, since this is the official "where's my stuff" thread... Similar dupe, from other where's my stuff thread.


I ordered a non FFL item from PSA on 5-5-2013. The web site said the item was in stock then, and as of today 5-12-2013 7 days later, it still says in stock.

PSA web sites (it seems aparent from this old thread, that everyone seems to know), from home page states shippment by 5 business days on non FFL items.

My credit card was charged at the time of the order being placed, and funds paid promptly. Now, I held my end of the deal up. However, Today 8 days later my order still hasn't shipped
This is my first time ordering from PSA.
So far I am unimpressed with PSA shipping and business practices.

But as many here probably know,

The saddest part of all the slow shipping delays is that it seems to becoming the norm for any and all types of firearms retailers.
They state one thing on their web sites, and make excuses when they can't comply, ( they say, contact me, I'll see what i can do!! yeah right.). They expect the customers to take pity on them for being over worked firearm retailers.
Very sad indeed!
So to PSA, and all the other firearms retailers,,,
If you as a retailer can't keep up your promised delivery dates, hire someone to take up the slack, of quit making delivery promises that you know cant be kept.
And for pete's sake, grow a pair and get your businesses in order.( oh can I say that here?)

Palmetto State Armory
05-13-2013, 7:29 AM
XFan- your order has shipped and is in transit. I'll PM you your tracking number.

Palmetto State Armory
05-13-2013, 7:30 AM
GrampaJoel- I need an order number to check up on your order.

GrampaJoel
05-13-2013, 7:35 AM
My order number is, # 100316358.
Please excuse my rudeness above, but really!

pluke the 2
05-13-2013, 7:38 AM
PSA Rep.

Thank you for your service on here.

Great service and support. The only reason why I give you guys so much business is because of your consistency on here. (And your guys' support on the second is outstanding)

Pluke.

ARgomez
05-13-2013, 8:50 AM
been 8 days when will my order ship. I call and all I get is it will ship in few days. #30017989

ARgomez
05-13-2013, 8:52 AM
#100317989

nestle19
05-13-2013, 10:01 AM
Could someone check my order .100307917 Thanks!

PeeZam
05-13-2013, 1:02 PM
If someone could check on my order: 100318521

Order date 5/7/13 noted In Stock

RMC5
05-13-2013, 2:51 PM
Could you please check on my 2 orders, 100316239 and 100317629.
Thank you!

onegtalon
05-13-2013, 7:49 PM
Got my tracking info today, thanks!


Sent from my iPhone
OneGtalon

ARgomez
05-13-2013, 8:53 PM
peezam I placed my order a day before you and I haven't received anything it still says proscessing .for me

gimlet421
05-13-2013, 10:49 PM
Placed an order on 5/3/13 for in stock non FFL items. It's still showing processing. Can I please get an update for order #100314106?

Palmetto State Armory
05-14-2013, 6:54 AM
I'll check on these and get them over to shipping. If yours has already left, I PM'd you your tracking number. Also, keep in mind that uppers and barrels take AT LEAST 15 business days to manufacture and ship.

Ldarshay
05-14-2013, 8:23 AM
Order # 100308957
Where is it?

The Law
05-14-2013, 2:40 PM
Been almost a week and my order has no updates.

Order Date: May 9, 2013
ORDER #100319692

Tm27tt
05-14-2013, 6:30 PM
Order#
100321161
100312069
Can you please check, thanks

Scotty
05-15-2013, 9:50 AM
Order number 100317172
Placed May 6. Credit card has been charged but no updates.

Palmetto State Armory
05-15-2013, 12:04 PM
will be back ASAP with answers!

onegtalon
05-17-2013, 5:45 PM
Order # 100309021

You shipped the wrong item (AGAIN - the 3rd time over the past 6 months?). I paid for a SSA-E trigger and got a ALG milspec trigger. Please see my order and email me a return label AND refund me.


Sent from my iPhone
OneGtalon

dinosaurus
05-17-2013, 6:42 PM
Order #100323718

Ordered on may 13 and havent received shipping confirmation.

xxINKxx
05-17-2013, 7:22 PM
ORDER #100309228

BCG is missing from my order...

*edit*

They handled the issue great.

Thanks!

onegtalon
05-17-2013, 11:41 PM
Update Order # 100309021

I needed it so I bought one from a local dealer...

I need a return label and refund my CC.

This will probably be my last order with you guys..... If you can't sort out your shipping dept something is very wrong IMO!!!!!

I have a feeling the sorting/shipping dept has no idea on guns, gun parts and anything gun related..and that's realy bad..

Sent from my iPhone
OneGtalon

Ruri
05-18-2013, 8:25 PM
100319037 ordered 5/8

ARgomez
05-18-2013, 10:20 PM
I thought I was only one who was having these issues. my order shipped but did I really have to wait 3 weeks for a LPK kit?

xxINKxx
05-19-2013, 6:09 PM
I thought I was only one who was having these issues. my order shipped but did I really have to wait 3 weeks for a LPK kit?

I'm editing my posts since PSA handled my situation great.

ARgomez
05-19-2013, 7:24 PM
I haven't received anything yet bro my package still says in transit departure Scan in Indianoplis my estimated arrival is 21st

Palmetto State Armory
05-20-2013, 11:30 AM
Please check your PMs.

Thanks!

Scotty
05-20-2013, 12:19 PM
Order number 100317172
Placed May 6. Credit card has been charged but no updates.

Any updates? No response from last week.

Ruri
05-20-2013, 1:01 PM
Please check your PMs.

Thanks!

Nothing in the inbox

kusoiyaro
05-20-2013, 6:18 PM
Sent you a PM regarding order: 100324560

Thank you.

Palmetto State Armory
05-21-2013, 6:36 AM
Scotty/kusoiyaro- check your PMs.

Ruri- I emailed my guy in shipping to see if there is a compliance issue with your order that's keeping it from being shipped. When he gets back to me with an answer, I'll PM you.

kouye
05-21-2013, 5:12 PM
Order: #100282638
Date: 4/10
Charged: 4/10
Shipped: Has not shipped

I emailed a cancellation on 5/14 but have not received acknowledgment nor a credit. Please confirm the cancellation.

Thank you

bobking
05-21-2013, 10:00 PM
Can you give me a update on order #100310078. ordered 4/29/13

xmikex
05-22-2013, 10:07 AM
hello, i placed two orders one of the 14th and one of the 15th of this month. i know you guys ar backed up but i was just curious and making sure my order wasnt forgotten.

i received and email today telling me that my 15th order was shipped today/yesterday. 100324810

i have yet to receive any info on my first order that i placed the day before. i would think the earlier order would be shipped out before the second one. 100323867

thank you

Ruri
05-22-2013, 3:41 PM
Scotty/kusoiyaro- check your PMs.

Ruri- I emailed my guy in shipping to see if there is a compliance issue with your order that's keeping it from being shipped. When he gets back to me with an answer, I'll PM you.

Thanks,
My order shipped out yesterday.

Ruri
05-23-2013, 9:03 AM
Checking up on another order I placed last week.

100326621

Thanks

Palmetto State Armory
05-23-2013, 1:12 PM
bobking- check your PMs.

xmikex- Compliance is actually working on the 14th today, so you should be receiving your tracking number within the next 24 hours as long as your FFL information is in order.

Ruri- I would expect your tracking number tomorrow. If you don't hear anything by then, PM me and we'll get it straightened out.

Thanks!

Oldmandan
05-24-2013, 4:05 PM
Hi PSA,

Order # 100328137, ordered on 5/19, hasn't been shipped yet. Any chance you can credit me for the shipping I paid on it, now that you have the free shipping discount available again? Store credit is fine, I'll use it up.

Thanks, Dan

762ch
05-26-2013, 10:37 PM
#100321243 placed on May 10, 2013
#100321391 placed on May 11, 2013

It would be great if you guys shipped some orders, before putting new deals up....

itisagoodname
05-27-2013, 1:56 AM
Order 100328008 placed 5/18. All items were listed in stock at the time.

thank you.

Palmetto State Armory
05-28-2013, 8:05 AM
Oldmandan Your order should be shipping out to you sometime this week. I do apologize for your inconvenience, but it looks like you missed out on the free shipping special. Sorry about that!

762ch I will get your orders over to the shipping department to see what is holding them up. I will most definitely be keeping you updated.

Itisagoodname Your order should be shipping either today or tomorrow. Right now, its taking about 5-7 business days for processing orders.

Thanks!

OtoHNS
05-28-2013, 5:35 PM
I placed order 100321956 on 5/11/13 and I haven't heard anything back yet. Could you please check on the order?

It's my first purchase with palmetto state armory. Please don't let me down.

762ch
05-28-2013, 10:53 PM
My first order from PSA was placed on the 10th.

After zero contact I received a phone call today letting me know my order was out of stock and cancelled. It was in stock and I ordered a small fraction of the available stock.

My second order still hasn't been updated beyond the "paid" status.

Unless PSA ships my $500 worth of merchandise soon, chances are I will not be ordering from them again.

I understand its busy, but please staff the company accordingly. There are lots of other competitors who are still able to ship in a timely manner.

Thank you for the this thread to keep customers informed! :helpsmilie:

Palmetto State Armory
05-29-2013, 6:57 AM
OtoHNS - Your order contains an upper receiver and will more than likely take about 15 business days to complete. Your order will be shipped by the end of next week.

Palmetto State Armory
05-29-2013, 7:03 AM
OtoHNS - Your order contains an upper receiver and will more than likely take about 15 business days to complete. Your order will be shipped by the end of next week.

pluke the 2
05-29-2013, 7:54 AM
Order Update Please!

Your Order #100329282 (placed on May 21, 2013 12:33:24 PM EDT)

Palmetto State Armory
05-29-2013, 8:14 AM
Your order will more than likely be shipped either tomorrow or Friday.

AUstate
05-29-2013, 12:17 PM
Hi i would like a update on my order please,

#100328019

Thank you

Vekid
05-29-2013, 6:37 PM
#100329780

Please advise.

Thanks.

crosseyedshooter
05-29-2013, 10:42 PM
Please cancel my order # 100332100.

After reading some of the horror stories on here about order delays, I decided to order from BCM and got shipping confirmation and tracking number the next day. Color me impressed.

Palmetto State Armory
05-30-2013, 7:05 AM
AUstate - Your order has been shipped. I will send you the tracking information in a PM

Vekid Your order is currently processing. Right now, its taking about 7 business days for order processing, so your order will more than likely be shipping tomorrow.

Crosseyedshooter Your order has been cancelled. You will be receiving your full refund within 3-5 business days.

AUstate
05-30-2013, 12:15 PM
Thank you, look forward to it!

balgor
05-31-2013, 9:34 PM
Order# 100204656 Placed March 7th, 2013

Never received Qty 10 Black Dog Ar15 .22lr Magazine SKU#31365

Got an email from Jason Bane on March 11th:

Black Dog AR15 .22LR 10rd Polymer Magazine Smoke M261-SM-10R

I am sorry to inform you that the item(s) listed above is on back order at this time. I have placed an order for the product from my vendor and I will have it sent out to you when it arrives. I unfortunately don’t have an ETA when it will arrive. But I will make sure to send out any emails as soon as I get an update. I am sorry for this inconvenience, I hope you have a nice day.
If your order contains other items in addition to your back ordered item it will not be affected and has been shipped out to you already.


“Bane”
Jason Bane
Palmetto State Armory LLC.
200 Business Park Blvd
Columbia, SC 29203



I still do not have my mags, either send them or a refund.

Palmetto State Armory
06-04-2013, 8:54 AM
Order# 100225880 Placed March 7th, 2013

Never received Qty 10 Black Dog Ar15 .22lr Magazine SKU#31365

Got an email from Jason Bane on March 11th:

Black Dog AR15 .22LR 10rd Polymer Magazine Smoke M261-SM-10R

I am sorry to inform you that the item(s) listed above is on back order at this time. I have placed an order for the product from my vendor and I will have it sent out to you when it arrives. I unfortunately dont have an ETA when it will arrive. But I will make sure to send out any emails as soon as I get an update. I am sorry for this inconvenience, I hope you have a nice day.
If your order contains other items in addition to your back ordered item it will not be affected and has been shipped out to you already.


Bane
Jason Bane
Palmetto State Armory LLC.
200 Business Park Blvd
Columbia, SC 29203



I still do not have my mags, either send them or a refund.

I would be happy to see if I can have those shipped out to you or issue a refund. However, that is not the correct order number. This order was placed on February 27th.

siklidkid
06-04-2013, 9:41 AM
Hey, I just received an "order shipped" notification for product I have already received.

Order Number #100280758

You might be able to stop it from getting out the door.

---------------
Tracking says delivered. Glitch I suppose... Just FYI

Palmetto State Armory
06-04-2013, 10:19 AM
Hey, I just received an "order shipped" notification for product I have already received.

Order Number #100280758

You might be able to stop it from getting out the door.

---------------
Tracking says delivered. Glitch I suppose... Just FYI

When we clean out our system, sometimes duplicate e-mails are sent. Please disregard that e-mail as you will not be billed or shipped another order.

BlaZed
06-05-2013, 11:33 PM
Order# 100336801

Order was placed a week ago on 5/30. This was for a lower parts kit with the hipertouch trigger which was listed in stock and is still listed in stock. ETA?

Huntsouth
06-06-2013, 7:21 AM
Can you give me and update on order # 100336083

Palmetto State Armory
06-07-2013, 7:55 AM
BlaZed - Right now, the average processing time is 5-7 business days, so your order should ship before Tuesday.

Huntsouth - Your order has been shipped and is expected to be delivered on Monday. I will PM you the UPS tracking number.

Thanks!

Akers
06-09-2013, 5:53 PM
100291136 placed on 4/17

Palmetto State Armory
06-10-2013, 6:13 AM
100291136 placed on 4/17

I'll go see if I can have this order sent out manually. I'll keep you posted.

JDub417
06-12-2013, 12:42 AM
Order #100329852 placed on May 28, 2013

Palmetto State Armory
06-12-2013, 9:01 AM
Order #100329852 placed on May 28, 2013

All orders for firearms must be shipped to a FFL dealer. If you would like to set up an FFL for this account, please call our compliance department at (803) 240 - 2347. After they set up the FFL for the order, please contact the dealer and have them either e-mail or fax their FFL information over to us.

JDub417
06-12-2013, 6:34 PM
All orders for firearms must be shipped to a FFL dealer. If you would like to set up an FFL for this account, please call our compliance department at (803) 240 - 2347. After they set up the FFL for the order, please contact the dealer and have them either e-mail or fax their FFL information over to us.

According to my order, I only got 2 10 round handgun magazines. Are you guys only shipping magazines to FFL's now? Including California legal? :confused:

Palmetto State Armory
06-13-2013, 8:47 AM
According to my order, I only got 2 10 round handgun magazines. Are you guys only shipping magazines to FFL's now? Including California legal? :confused:

I'm terribly sorry about that! I must've typed in the wrong order number. I'll get your order over to the shipping department immediately and I'll try to get it shipped ASAP.

Tm27tt
06-13-2013, 10:07 AM
could u please check 100341764

FNG_714
06-13-2013, 11:55 AM
Can you give me an update on ORDER #100343847

Thanks!

Palmetto State Armory
06-14-2013, 6:27 AM
Tm27tt & FNG_714 It looks like each of your orders have been packaged and are ready to leave the facility. I will send your UPS tracking numbers in a private message, so please check your PMs. Thank you.

Xombie
06-14-2013, 6:59 AM
Update on ORDER #100339191 please.

Palmetto State Armory
06-14-2013, 11:30 AM
Update on ORDER #100339191 please.

It looks like this order is scheduled to be delivered to you by the end of the day on Monday. I'll go ahead and send the tracking number to you.

RamblinRon
06-14-2013, 12:04 PM
i called back and emailed a reply regarding ORDER #XXXXXXXXX. the woman i spoke to told me that the individual who originally called me was not available at the time and that the email i sent as a reply was sufficient. can you please confirm my instruction regarding the IMI magazine issue? basically, i still want my entire order WITHOUT the magazines. Only the magazines need to be refunded. Thanks!!!

mdib870
06-15-2013, 12:05 AM
wheres my order since my order was placed the 5th will i still get my order? or can you refund my money order #100341772

mirage2123
06-16-2013, 3:53 PM
would it be possible to have an upper order not have the flash hider installed? just ship the flash hider uninstalled. i'm going to install an aftermarket one but keep the original. order says still processing.

#100344268

Palmetto State Armory
06-17-2013, 8:48 AM
RamblinRon It looks like this order was packaged and is ready to leave the facility. Ill send you the tracking information in a PM.

mdib870 Because we can no longer send high capacity magazines as rebuild kits to California, I will have to either send this order to another address or cancel this order. Please let me know what you would like to do.

mirage2123 Unfortunately, we are unable to make any changes to an already existing order. Because it generally takes about 15 business days to process upper receivers, your order will ship around the 28th of this month.

Thanks!

RamblinRon
06-17-2013, 9:13 AM
RamblinRon It looks like this order was packaged and is ready to leave the facility. Ill send you the tracking information in a PM.

mdib870 Because we can no longer send high capacity magazines as rebuild kits to California, I will have to either send this order to another address or cancel this order. Please let me know what you would like to do.

mirage2123 Unfortunately, we are unable to make any changes to an already existing order. Because it generally takes about 15 business days to process upper receivers, your order will ship around the 28th of this month.

Thanks!

great, thanks!

drh777
06-17-2013, 11:32 AM
order #100344964
ordered 10 days ago, today is the 6th business day. just wondering on processing/ shipping times. website said 5 business days. i understand you guys are having shipping delays, just wondering when i can expect my package to be shipped. first time ordering from you and am not certain on how long it takes you to ship a package. if it cant get shipped out within the next couple days i may consider canceling the order. any info greatly appreciated. thanks

Palmetto State Armory
06-17-2013, 11:55 AM
order #100344964
ordered 10 days ago, today is the 6th business day. just wondering on processing/ shipping times. website said 5 business days. i understand you guys are having shipping delays, just wondering when i can expect my package to be shipped. first time ordering from you and am not certain on how long it takes you to ship a package. if it cant get shipped out within the next couple days i may consider canceling the order. any info greatly appreciated. thanks

It takes up to about 7 business days for processing orders like this one, so It will more than likely ship out tomorrow. If it's not sent out tomorrow, don't hesitate to let me know!

drh777
06-17-2013, 2:45 PM
thanks for the quick reply, i most certainly will

jonpasquale
06-18-2013, 10:54 AM
Any chance of getting my order before July?
Order # 100342093 thanks Jon

ll_coolray
06-18-2013, 11:25 AM
Can I get an update on order 100346164. Thanks!

jonpasquale
06-18-2013, 2:41 PM
Please refund my money asap thanks

drh777
06-18-2013, 4:54 PM
Pm sent

Daydrmr999
06-19-2013, 7:53 AM
Placed two orders, 100350980 on 6/15 which has shipped, and 100347326 which was placed earlier on 6/11. Wondering about the second order.
Thanks

Palmetto State Armory
06-19-2013, 10:18 AM
Jonpasquale – This order has been cancelled and you’ll receive your full refund within the next 5 business days.

Daydrmr999 – This order has not shipped because our upper receivers generally take about 15 business days for processing as we manufacture them in-house. This order will ship around the 2nd of July.

Thanks for using PSA!

Daydrmr999
06-19-2013, 12:22 PM
I assumed blemished uppers were in stock. So you make them to order blemished? LOL

Palmetto State Armory
06-19-2013, 1:19 PM
I assumed blemished uppers were in stock. So you make them to order blemished? LOL

As odd as it sounds, yes. We put them together using blemished parts. :D

Daydrmr999
06-19-2013, 5:09 PM
This is not a complete upper, it is a stripped upper only, aren't these one piece? I knew and expect the 15 days on complete uppers, but for a stripped blem upper that showed as in stock?

burnup4ag
06-19-2013, 6:30 PM
Hello PSA, I placed my order on 06/06/13 and finally received my package today (06/19/13). However, I did not receive the (3) PMAGS I ordered. I know you just change your policy about magazine re-build kits to CA on (06/11/13). May I please have my refund since I was charged?
Order #100241700. Thanks.

jcornel
06-19-2013, 6:58 PM
Hello PSA,

I placed an order on 6/5/2013 (#100341989). I received a box from PSA today (6/19/2013), which was supposed to be this order, but it was someone else's order--even though it had my shipping info on it. The order I received was #100341471, which included totally different items than what I ordered and a packing slip for a guy in Colorado.

Please advise on how PSA can fix this. My original order included Magpul PMAG rebuild kits so I guess now that PSA is not shipping these anymore I won’t be getting them?

Thanks.

Palmetto State Armory
06-20-2013, 6:32 AM
Daydrmr999 Youre right. The stripped uppers generally take about 7 business days for processing, so this order should be shipping out sometime today.

Burnup4ag Ill have those magazines refunded to your card immediately. Please allow up to 5 business days for the funds to return to your card.

Jcournel Ill get this situation resolved ASAP. Please check your PMs.

jcornel
06-21-2013, 2:00 PM
You said you would resolve this situation ASAP, but this has not happened. All that has happened is that you sent me a shipping label for the order that PSA sent me in error. You have made no comments whatsoever, nor did you respond to my PM regarding that status of *my* order, which I originally inquired about, which apparently is now is "lost in wind." I understand that people make mistakes--despite the quality control sticker on the box whereby a PSA employee signed-off verifying that the order was correct. I understand that PSA no longer ships magazine rebuild kits to CA--which means I guess I will not receive my original order. But to treat your customers this way is beyond me.

nismobishi
06-21-2013, 4:07 PM
...

nismobishi
06-23-2013, 4:09 PM
Hello?

Palmetto State Armory
06-24-2013, 8:52 AM
Im sorry for the late reply, guys. I was out of the office on Friday.

Jcournel I apologize for the wait, but Im working as diligently as possible to make sure that all of the issues on the forums are resolved. I have re-sent the electronic return label to your e-mail address and you should receive it by 6:00PM. As soon as your package is in transit back to us, Ill have your order re-shipped. Im terribly sorry about the inconvenience, but I will make sure the situation is resolved.

Nismobishi It looks like this order was cancelled by our compliance department and youll be receiving your full refund within the next 3-5 business days.

Thank you.

nismobishi
06-27-2013, 1:22 PM
...

michiganboy
06-27-2013, 5:43 PM
When is my order gonna ship? #100347420

Palmetto State Armory
06-28-2013, 12:11 PM
When is my order gonna ship? #100347420

All of our orders for upper receivers generally take about 15 business days for processing, so your order should ship sometime next week. Thank you.

FreeStateBound
06-28-2013, 2:53 PM
Any info on 100345064 and 100345173?

Palmetto State Armory
07-01-2013, 7:40 AM
Any info on 100345064 and 100345173?

Please check your PMs. Thanks!

Ken.
07-01-2013, 3:32 PM
Today it is the 16th buisness day and I still have not received the shipping information and my order still says processing. What is the delay? I was hoping to get my order by the end of this week so I can take it for my weekend camping trip. Your help is much appreciated.My order # is 100345792

Palmetto State Armory
07-02-2013, 11:19 AM
Today it is the 16th buisness day and I still have not received the shipping information and my order still says processing. What is the delay? I was hoping to get my order by the end of this week so I can take it for my weekend camping trip. Your help is much appreciated.My order # is 100345792

Please check your PMs. Thank you.

FreeStateBound
07-02-2013, 6:10 PM
Can I get an update on shipping for 100345064 and 100345173? It's been 17 business days. Never got anything from your upper shipping person.

Thanks.

Ken.
07-03-2013, 10:05 AM
Please check your PMs. Thank you.

Same here, 17th day and no update. I was told several times that my items are all packaged and ready to ship since Friday, but for some reason they are still "sitting" in the warehouse. I really don't want to be an a** ***e, but please gentlemen, a solid update will be much appreciated. Thank you.

Palmetto State Armory
07-03-2013, 2:06 PM
Same here, 17th day and no update. I was told several times that my items are all packaged and ready to ship since Friday, but for some reason they are still "sitting" in the warehouse. I really don't want to be an a** ***e, but please gentlemen, a solid update will be much appreciated. Thank you.

I'm very sorry for the wait, but it looks like the shipping department is just a little behind on shipping out our upper receivers. I gave your order over to the person in charge of the uppers and he informed me that he may be able to ship your order out today. Again, we're very sorry for the inconvenience.

Ken.
07-03-2013, 2:23 PM
I really appreciate you checking on this for me. Happy July 4th to you folks.

FreeStateBound
07-03-2013, 3:30 PM
Any update on my 2 orders? We are on business day 18.

Palmetto State Armory
07-05-2013, 12:39 PM
Any update on my 2 orders? We are on business day 18.

Please check your PMs. Thank you.

Fryall4
07-05-2013, 1:19 PM
Hey, hope everyone had a great 4th!

Was hoping for an update on Order #100350653

I get my lower out of jail today!

Palmetto State Armory
07-08-2013, 11:43 AM
Hey, hope everyone had a great 4th!

Was hoping for an update on Order #100350653

I get my lower out of jail today!

Congrats on the lower! Also, please check your PMs.

Ken.
07-08-2013, 3:13 PM
Alex, thank you very much for all your help!!! Looking forward to getting my uppers by the end of this week, it's up to the UPS now :)

Palmetto State Armory
07-09-2013, 7:20 AM
Alex, thank you very much for all your help!!! Looking forward to getting my uppers by the end of this week, it's up to the UPS now :)

You're very welcome, Ken. I'll tell Alex you gave him your thanks. :D

FreeStateBound
07-09-2013, 1:11 PM
Can I get an update on expected shipping for order 100345173? It has been 21 business days. The tracking number I received previously was for someone elses order. Thanks.

Mozzetti
07-09-2013, 5:42 PM
Need updates for $3K worth of orders. Some orders as old as 30 days. Last week Customer service said one order would ship last week and nothing. I asked again on Sunday for update and no response as of yet.

I am about to pull the plug on all of the orders. You ought to at least update your site saying upper orders are taking a minimum of 30 days to ship as 15 business days is unrealistic.

Order #s Date Placed
------------------------
100347126 6/10/13
100350599 6/14/13
100351272 6/15/13

Palmetto State Armory
07-10-2013, 7:34 AM
FreeStateBound - I'll go ahead and send you the actual tracking number for the package. Sorry about all of the confusion!

Mozzetti - Please check your PMs.

Mozzetti
07-10-2013, 9:14 AM
Thanks for the response.

dabu1547
07-10-2013, 1:42 PM
PM sent

Code3Lover
07-10-2013, 3:19 PM
Just curious about how order #100351082 is coming along. I'd just like some info as to its current state since weve passed the 15 day minimum is all. I'm in no hurry and I understand that pinned/welded uppers and holiday orders do take longer to ship. Not to mention that you good folks are busy as can be now a days. Forgive me for being excited about my order shipping, I'd just like to be given a rough guess as to when it may ship so that I can give the constant email checking a rest :D

Thanks in advance.

rider1deep
07-11-2013, 4:41 PM
Just want to see where my order is: 100351036.

Thanks!

johnny1290
07-11-2013, 10:02 PM
OK order #100269830 from 3/31 and order#100342036 from 6/5

Palmetto State Armory
07-12-2013, 12:46 PM
Code3Lover & rider1deep Ill ask the person in charge of upper receivers how much longer itll be until you receive your order. When I have more information, Ill send you a PM.

Johnny1290 Please check your PMs.

Thank you all.

Code3Lover
07-12-2013, 1:37 PM
Thank you kindly!!

Ken.
07-13-2013, 3:11 PM
Hello shooters, I know this might be not the forum to share this info, but I am sure this is were the most anxious shooters are ;).
Despite the fact that both of my uppers arrived in about 20 business days instead of 15, I can't be any happier due to the quality of my uppers. I just got back from the range and damn things shot well!!! Not a single problem out of 200 rounds. Thank you Palmetto!
Also be advised, despite the fact that I received my orders, my account still says processing on Palmettos website, so don't get too upset over that either, since soon you will receive a box and be pleasantly surprised.
This was my 2 cents... SPECIAL THANKS TO FRED AND ALEX FOR THEIR PATIENCE WHEN DEALING WITH MY ALMOST DAILY PHONECALLS PASS THE 15TH BUISNESS DAY. YOU GUYS ROCK AND NOW YOU HAVE ANOTHER CUSTOMER FOR LIFE.

Palmetto State Armory
07-15-2013, 6:56 AM
We're very happy to hear that you like our product and we appreciate your patronage. If you ever have any questions or concerns, please feel free to contact us. Thank you.

metalliman545
07-17-2013, 10:05 AM
can I receive some information on my order?
100358072

all the email I have received back just said "wait 15 business days, its processing"

people have ordered their uppers during the 4th of july sale, 9 days After I had ordered mine, yet they have received their uppers. thank you.

Palmetto State Armory
07-18-2013, 1:42 PM
Metalliman545 We will look into why this upper has not been shipped and have it sent away right away.

Kelsodeez It appears your order is being delivered to the correct address in Burlingame. If you do not receive this order tomorrow, please let us know.

Thanks!

metalliman545
07-18-2013, 4:14 PM
thank you! you can send the info in a PM!

and why would he open your package?

epaplia
07-19-2013, 7:40 AM
Kelsodeez - That was me who called you. I didn't receive the shipping label from Palmetto until 7:00pm. Going to get that to the UPS store today.

Now I'm wondering if Palmetto can help me as well since my order landed in the hands of someone in Louisiana. I've PM'd Palmetto on AR15.com but haven't received a response yet.

metalliman545
07-19-2013, 12:45 PM
I received and email that my order would ship TODAY and now im being told, "itll ship today, OR Monday, its almost 4 pm so its going to ship on Monday, I ordered this upper almost a MONTH ago.
people have received their orders from 2 weeks ago!

100358072 why is it taking so long?

metalliman545
07-19-2013, 2:02 PM
thank you! fixed the shipping problem and its on its way! thanks for your help

epaplia
07-20-2013, 6:13 PM
Can I get some status on my order? My order was shipped to a guy in Louisiana. I've PM'd PSA on AR15.com but haven't gotten any response. Order # 100351760

Palmetto State Armory
07-22-2013, 8:09 AM
epaplia - Our systems show this order being delivered to LF, CA, on Thursday, 07/18/2013. Are you sure this is the correct order number?

epaplia
07-22-2013, 8:44 AM
I received someone else's order, and I already shipped it back to PSA using a label that was emailed to me. Here's the tracking # from the label. 1Z6418R99058115273

ZER0_
07-22-2013, 11:41 AM
Can I get an update on orders:
#100367289
and
#100371535

Thank you.

Palmetto State Armory
07-23-2013, 8:39 AM
epaplia - Your correct order has been shipped out. Please let me know if you still need the tracking information.

ZERO_ - It looks like these orders are still in the processing phase. Right now, orders for uppers are taking about 3 weeks for shipping, so these orders should be going out very soon. If they are still processing after 15 business days, please let us know.

Thank you for your time.

epaplia
07-23-2013, 10:05 AM
Yep, got my tracking #. Thanks for all your help.

Palmetto State Armory
07-24-2013, 8:40 AM
Yep, got my tracking #. Thanks for all your help.

You're very welcome. :D

ZER0_
07-24-2013, 3:47 PM
epaplia - Your correct order has been shipped out. Please let me know if you still need the tracking information.

ZERO_ - It looks like these orders are still in the processing phase. Right now, orders for uppers are taking about 3 weeks for shipping, so these orders should be going out very soon. If they are still processing after 15 business days, please let us know.

Thank you for your time.

Thanks.

w55
07-25-2013, 5:32 PM
Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks

Palmetto State Armory
07-26-2013, 8:53 AM
Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks

Our systems indicate that this order was partially shipped and I'll do everything I can to get the rest of this order out to you.

Thank you for your time.

Sir Christopolis
07-26-2013, 7:14 PM
Hi i just received a partial shipment of my order 100357669 just the ammo portion, curious as to when my upper is going to ship. I'm very anxious to finish my build, thanks in advance.

w55
07-26-2013, 7:24 PM
ok thanks quick reply

Palmetto State Armory
07-29-2013, 7:37 AM
Hi i just received a partial shipment of my order 100357669 just the ammo portion, curious as to when my upper is going to ship. I'm very anxious to finish my build, thanks in advance.

Please check your PMs. Thank you.

drpepper
07-30-2013, 2:12 PM
Hi order
Number 100358172
Ordered on 6/25. Status? Thanks

kalikid
07-30-2013, 2:34 PM
ord# 100377153. ordered on the 19th...waited 10 days, then called. I was told it was delivered on the 24th to someone else. How come I didn't receive a tracking number, or an email saying it had shipped? Now the part that I ordered is out of stock, and I have to wait around for ups to contact me. I'm not interested in waiting for you to get new stock, can I just get my money back?

MadArc30
07-31-2013, 1:01 AM
Hi,

I ordered on 7/22, just wanted to know when it will ship.

Order# 100379876

Thank you!

Palmetto State Armory
07-31-2013, 12:28 PM
drpepper Im not sure why this hasnt been shipped out to you yet and I apologize for the long wait, but Ill have this sent out ASAP.

kalikid Ill refund the full amount of the order because it was delivered to the wrong address.

MadArc30 This order has been packaged up and is ready to leave our facility. Ill send you the tracking information in a PM.

Thanks you.

kalikid
07-31-2013, 1:12 PM
Thank you. When can I expect my refund?

MadArc30
07-31-2013, 3:41 PM
Thank you for the quick reply!

Palmetto State Armory
08-01-2013, 8:13 AM
kalilkid - It should be in your account by Tuesday at the earliest and Friday at the latest.

MadArc30 - You're welcome!

kalikid
08-08-2013, 6:27 AM
Thank you for taking care of this issue. I appreciate the quick response!

Palmetto State Armory
08-08-2013, 9:18 AM
You're very welcome!

flyingspur
08-11-2013, 11:41 PM
Could you please check order status for 100398737, ordered on 8/03?

Thanks.

jaguar584
08-12-2013, 8:45 AM
Could you please check on my order #100377237

Thanks!

Palmetto State Armory
08-12-2013, 11:50 AM
Flyingspur – This order has been shipped. I’ll go ahead and send the tracking information to your inbox.

Jaguar584 – I’m sorry for the slight delay, but this order should be going out sometime today.

Thank you.

Panchira!
08-12-2013, 1:17 PM
Can I get a order update? #100401788

Thanks

w55
08-12-2013, 5:59 PM
Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks

My order came soon after and I was sent explanation for partial order..all good. Thanks!

Panchira!
08-13-2013, 12:43 PM
Can I get a order update? #100401788

Thanks

Any update on my order?

Palmetto State Armory
08-13-2013, 1:37 PM
Panchira! - Most of the time, orders take about 5 business days for processing in our warehouse, so this order should be shipping sometime tomorrow. If you don’t receive a confirmation of shipment by then, please let me know.

Thank you.

flyingspur
08-13-2013, 2:22 PM
Flyingspur This order has been shipped. Ill go ahead and send the tracking information to your inbox.

Thank you.

Got it. Thanks.

Palmetto State Armory
08-14-2013, 2:27 PM
You're welcome!