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RainierArms
10-24-2007, 9:46 PM
Thank you for choosing to do business with us. Please leave both positive and negative feedback so we may continue to improve our service to you. Feel free to call or email any time.

John Hwang

AVERAGEJOE
10-24-2007, 11:47 PM
+1 great service quick shipping THANX!!!!!just to let you know the RRA LPK I ordered was missing the hammer and trigger pins.....JOE>>>

RainierArms
10-25-2007, 11:03 AM
+1 great service quick shipping THANX!!!!!just to let you know the RRA LPK I ordered was missing the hammer and trigger pins.....JOE>>>

That's odd. I know the RRA kits get double checked at the factory. I'll be more than happy to send you replacement springs. Just email me your address. Do you need the disconnector spring as well?

AVERAGEJOE
10-25-2007, 5:37 PM
Thanx but it was missing the trigger and hammer pins not the springs I got the parts then laid it all out in prep for the install and noticed, but I already got a KNS pin kit so dont really need the pins just giving you the heads up if you hear this from some other customers. But if you happen to have a safety selector detent that would help I buggered up mine it was in need of a bit of grease before I turned it...Thanx JOE...

RainierArms
10-27-2007, 9:50 AM
Email us your address and I'll be glad to send you a replacement.

Addax
10-28-2007, 1:11 AM
Sent you a PM just now regarding the C4 Diopter Sight kit I purchased.

Thank you for shipping these out so quickly. :)

The problem is that the sight is not exactly what is represented in the pictures. :(

One of the aluminum parts on my sight are Brown/purple plum color, and this does not look good at all. Also the screws are almost white... It does not look very appealing (I pm'd you a link to the picture I just took).

It also looks like my sights might have been used before?

Please advise as to how I can get a new set that look all black, or at least black and dark gray like the ones pictured on your website...

Thank you,
Addax

arfan66
10-28-2007, 8:32 AM
+1 For Rainier Arms! Placed order on Thursday and my package was sitting on my doorstep Saturday morning. Great service!

Thanks,
Jeff S.

RainierArms
10-28-2007, 8:36 AM
Sent you a PM just now regarding the C4 Diopter Sight kit I purchased.

Thank you for shipping these out so quickly. :)

The problem is that the sight is not exactly what is represented in the pictures. :(

One of the aluminum parts on my sight are Brown/purple plum color, and this does not look good at all. Also the screws are almost white... It does not look very appealing (I pm'd you a link to the picture I just took).

It also looks like my sights might have been used before?

Please advise as to how I can get a new set that look all black, or at least black and dark gray like the ones pictured on your website...

Thank you,
Addax

I replied to your PM. All items are new and have never been used. We don't open up each package and check them before we ship, so it's possible you received an inferior part. We recently received 50 brand new sets so I'm sure I can find a nicer set for you and arrange an exchange. As far as the purple color, that's common in the anodizing process and happens quite frequently. But we'll still work up an exchange for you.

John

Addax
10-28-2007, 10:34 AM
I replied to your PM. All items are new and have never been used. We don't open up each package and check them before we ship, so it's possible you received an inferior part. We recently received 50 brand new sets so I'm sure I can find a nicer set for you and arrange an exchange. As far as the purple color, that's common in the anodizing process and happens quite frequently. But we'll still work up an exchange for you.

John

Thanks John,

I understand the anodizing process and discoloration in metals due to this, but I want to point out that the ones you have pictured on your site are a heck of allot nicer looking and more uniform (black/dark gray vs. the black and brown with white screws I received).

In the end it is all about customer service, and you get an A+ in my book for that.

Thanks again for stepping up to take care of this for me.

Regards,
Addax




I appreciate you stepping up to take care of this.

donger
10-29-2007, 10:14 PM
John,

I've always received my shipments promptly and well packaged from your company.

Thanks for the great products...although my credit cards cringe even time I peruse your site.

Addax
11-01-2007, 2:14 PM
All,

I wanted to say that John has taken care of my situation and without any issues.

I am very happy that Rainer Arms is on our site and I will be purchasing more items from them now moving forward.

To me, as with many others, it is all about customer service and taking care of the problem which John did.

Kudos and look for more orders from me very soon.

Regards,
Addax

8200rpm
11-05-2007, 5:19 PM
Rainier Arms has an easy to browse, well designed, aesthetically nice website with a selection of quality parts.

Ordering was simple and was followed by a prompt email confirmation. When I requested a change order via email, I received another prompt confirmation. And, John even went the length to give me a confirmation call just before shipping my product.

Item was received well packaged and delivered as expected.

Ranier Arms goes the extra effort to do it right the first time. Great products, great presentation followed up with terrific service. Can't go wrong.

Mr. Joshua
11-06-2007, 8:18 AM
I am now the proud owner of a Noveske lower courtesy of Rainier. A very smooth, flawless transaction as usual. Thanks guys!

8200rpm
11-28-2007, 6:22 PM
WOW! I got an awesome deal on a ACOG! Pays to be on their customer list! It was a deal I couldn't refuse! And, I received it in two business days!

SunriseF150
12-10-2007, 9:43 AM
This is my 3rd order. Always a pleasure to do business with you guys. Wonderful service and super fast shipping.

Addax
12-10-2007, 2:56 PM
Just an update.

Rainer Arms has processed quite a few orders for me recently, and all without any issues, and all shipped and delivered promptly.

Maybe I should ask for some sort of dealer discount or something...;)

Thanks John for your site, fast shipping and excellent customer service.

SunriseF150
12-18-2007, 1:50 PM
Made another order and happy as can be. Thanks for the great service.

Spodeley
01-25-2008, 1:38 PM
Great to deal with John! Good communicator, and fantastic service and shipping. I love my N4 Upper - now I've got a serious itch to build a lower - or... to somehow buy the "Semi-Complete Lower Assembly" (from the OTHER website) to match - but in that case you'd have to ship it disassembled... ;-)

Casual_Shooter
02-14-2008, 9:04 AM
After having some issues with another vendor, I wrote John an email about my Noveske purchase. He replied VERY quickly and when I was ready to place my order, called me back promptly. In fact, I was so happy, I ordered two lowers. :)

Let the fun begin. :)

arfan66
02-14-2008, 9:27 PM
+1 for John & Rainier Arms. Not my biggest order but still the same level of Great Service!

Jeff S.

Casual_Shooter
02-18-2008, 11:29 AM
Another +1 for John. :) Just ordered the rest of what I need for my Noveske build. Rather than shop around, I ordered the whole bundle from one source just because the first order was such a nice experience.

Thanks again, John.

Spodeley
02-21-2008, 2:47 PM
Followup: I know sighting-in at 200-yards is downright silly, but my club range is 200-yards and that's what I'm used-to, thats where the target stands sit.
Be aware that I suck at benchrest - some days are better than others - and this was off a bench, but I wanted to see how well it worked.
http://img.photobucket.com/albums/v103/Spodeley/Sportsman/Targets/Noveske_200yds.jpg
The upper 5-shot group was with Black Hills 68gr Match once I moved the sight-post up (it was shooting high). The "X" shot is a double.
Without changing anything the 6-inch lower group was PMC 55-grain in rapid sequence from a weird 9-shot CA magazine. I gotta get a different magazine.
Thanks John.

SunriseF150
02-22-2008, 12:37 PM
Another successful order :hurray: Now if it will only stop raining so I can go out and play with my new Timney trigger.

Linus
03-25-2008, 9:35 AM
Great over all experience. Flat rate and FAST shipping!!!! It doesn't get better than that.
A+++

~Linus

jojo760
03-27-2008, 3:33 PM
I just received my first order from Rainer Arms, a couple of Magpul stocks. My order was complete, well packaged, and arrived quickly at a very reasonable shipping cost. I look forward to doing business with you again.

gunsmithcats
03-29-2008, 9:29 AM
fast shipping and incredible prices, specially for us military folk.

cooper669
05-02-2008, 5:42 PM
I ordered a POF 415 gen III lower. Shipped within hours. Best prices and service.:43::D:43::D:43:

045804
05-25-2008, 7:48 PM
+1 for John. Very fast shipping and quality merchandise. I will do business with him again.

Casual_Shooter
05-27-2008, 11:12 AM
Just ordered an ACOG TA31DOC from John. Another great order (and price!).

One Shot, One Dropped
08-19-2008, 7:51 PM
RAINIER ROCKS! They got me exactly what I wanted...and extremely quickly!

DHL wasn't so great, though.

I will definitely do business with Rainier again soon!

One Shot, One Dropped
08-27-2008, 8:21 PM
They did me right the first time, so I decided to send them some more business today... Once again, they did not disappoint... They shipped it within hours.

Hopefully, the products will perform well (they look great!)!

LewDog
10-09-2008, 11:19 AM
I've placed 2 orders from Rainier and have been impressed with their quick service on both accounts. I just received my Olympic Arms Pneumatic buffer yesterday that will be going on my next build. Arrived earlier than expected and in great packaging. Thanks John! More orders will be coming your way soon!

Revived
11-01-2008, 7:51 PM
Just wanted to say thanks for the quick shipping... Ordered a DD lite rail and a Timney trigger for my AR-10 build midddle of this week - pleasantly shocked they got here so fast... excellent job Rainer...

pacrimguru
11-03-2008, 7:42 PM
yes, rainier rocks. super fast shipping, i like the very select high end product offerings. if its on rainier, you know its good stuff!

HkUSP45
12-04-2008, 9:18 PM
Thanks
FAst Shipping.:)

new cal shooter
12-10-2008, 9:19 AM
I picked up an item from him I think about 3 years ago, out in Kent or around that area, real estate office i think? If this is him, he was a pleasure to deal with, thanks!

NSR500
12-15-2008, 1:27 AM
John & Team delivered 3 Great Tactical Innovations lowers to me following the Election! Pricing was Awesome and Delivery was Fast!

4literranger485
12-15-2008, 6:48 PM
I've got to add to this. I ordered my TAC15 lower from them on thursday evening. I then called my FFL to have him fax the info up to Rainier, but he said they already had it. I called Rainier and John answered saying that he indeed already had my FFL on file and he was putting the shipping label on my package already!! He had it boxed up in less than 15 minutes, and it'll be here early next week! Thanks again Rainier, your quick service ensured that i'll have my AR under the tree for XMAS

RAINIER ROCKS!!!

I'll be telling all my Air Force comrades to order through you for whatever they need!

HkUSP45
12-29-2008, 5:36 PM
I ordered a CMMG 2 stag trigger. Trigger failed function test. Call Rainier. Described the problem i was having. They asked if i wanted a refund. I declined and wanted another CMMG trigger. Well today i received a package and the new trigger function great. Thanks. Awesome Customer service. Again, Fast shipping.

rct442
01-06-2009, 1:52 AM
I have ordered two OLLs from Rainer Arms in the past 6 months, one a stripped Noveske N4 and the other a complete LMT Defender 2000 lower halve, with no problems, only great customer service! :) Unbelievably fast shipping, less then a day if you order in the morning in the Pacific time zone, one day in all other cases. Now only if they directly shipped complete ARs and lower halves w/ BB to California... :(

Whiterook
01-29-2009, 7:03 PM
Thanks John, for the fast shipping on the hahn mag block, always good to deal with you!

flashburn304
02-25-2009, 1:38 PM
Great site,i placed an order and it was at my doorstep in cali. in 3 days .Thanks

Retarded Timing
03-16-2009, 7:23 PM
:thumbsup::thumbsup:

One of my favorite sites to order from, and fast shipping!

Thanks for the great CS!

E4one8
03-17-2009, 7:21 PM
Excellent service.

I purchased 2 separate orders after business hours and both were shipped by noon the following business day. Thanks for the fast service.

offroadking
03-17-2009, 9:59 PM
I just want to say that I will definately be ordering from Rainer Arms again!

All of my questions through email and phone calls were answered ASAP. And shipping couldn't have been faster. Same day, with confirmation.....and tracking number!

Thanks a lot John for all your quick responses!

I will be hitting you up soon for a BCG, CH and Red Dot :thumbsup:

sirgiles
03-17-2009, 11:22 PM
my order was shipped the next day. thank you.

pacifico
03-18-2009, 11:31 PM
Shipped the next day, and I received it in 5 days even over a weekend. Perfect transaction, thanks!

VtotheZ
04-16-2009, 12:15 AM
:thumbsup::thumbsup::thumbsup:

Thank you calguns for enabling me to find this company.

Rainer Arms is the only place left that isn't price gouging because of high demand. They saved me $500 vs a local store in HIGHLAND that I wont talk about but I'm sure we can all imagine who that store could be. The person I spoke with on the phone was VERY knowledgeable and gave me all the time in the world with all of my questions. They had the best price, and the shipping is amazing. Plus NO TAX, thank you god! Heres a Tea Party, shop rainer arms and we don't have to give our money to the Governator.

All in all I love Rainer, and I will be always recommending them to my friends and family. Thanks again!

nikonuser
04-17-2009, 1:52 PM
John, I appreciate the $100 discount offer on the LMT Piston when there was a mixup on my order. You were very quick in calling me and telling me the situation. Too bad I did not take it since I was already commited to another upper. Will do business with Rainier again.

CMORE
04-18-2009, 10:50 PM
My first ever online gun purchase was very easy! Your website was a breeze and friendly to use, and your personal answered my questions fast and complete! Shipping was a great deal and my gun was waiting for me before I could even pick it up! Keep up the friendly service!

Linus
04-20-2009, 12:24 PM
Bought a DD lite rail on Friday night and it was at my door step early Monday morning:eek::thumbsup: God I love you guys...

pacifico
04-22-2009, 12:17 PM
Super fast shipping - placed my order Friday (after business hours), it shipped Monday, and arrived this morning. Thanks guys!

Teeznutz
04-24-2009, 8:42 AM
Placed my order late sat and received on Monday!! Will do business again!!

ProlificARProspect
04-26-2009, 7:24 PM
Rainier Arms is top notch! GTG 100%

pacifico
06-18-2009, 9:16 AM
My latest order came in record time. Thanks guys!

Mute
07-16-2009, 9:01 AM
I've done numerous transactions with Rainier. They are an excellent vendor. Their notification system is reliable and I've managed to purchased items that were in high demand because of it. Thumbs way up!

jpopfan
07-23-2009, 4:56 PM
I give Rainier a big thumbs up :thumbsup:. First order I placed was for small odds & ends, then placed another order for a Noveske N4 light low profile upper to finish my build. Both orders were processed and shipped out quickly and arrived with no problems. These guys are good to go.

Gryff
07-23-2009, 7:16 PM
Thumbs up for Rainier Arms. Your inventory email system let me know that you had some Noveske uppers. I promptly placed the order and then had the upper in my hand five days later.

Thanks guys!

robsolo
07-27-2009, 1:09 PM
Double thumps up for Rainier. I ordered Friday night and today Monday I had the package in the mailbox :clap:

lazyworm
07-27-2009, 3:14 PM
Just got another package from you guys, thanks! :)

I always wish the paw print thingy on the back of your
biz card is a sticker :p

shock
07-31-2009, 10:43 AM
ordered and received without incident, and in a timely fashion

thank you for your professionalism

will order from you again!

JandJArmory
09-06-2009, 6:57 PM
Thanks for the fast shipping. I really needed those items quick and you were able to keep up with the amount of product I needed. Thanks.

vinny_land
10-09-2009, 10:10 PM
Ordered my Magpul MOE buttstock on te 7th and arrived on the 9th today.

very happen with the purchase with no problems.

Will definately do business with them again!

stagman
12-03-2009, 11:13 AM
First time buyer, but I will definately be back... Great email communication, and lightning fast shipping! Thanks alot. Keep up the good work.

coltn46920
02-03-2010, 11:38 AM
Thank you for choosing to do business with us. Please leave both positive and negative feedback so we may continue to improve our service to you. Feel free to call or email any time.

John Hwang

I cannot browse your web site. All the links lead to blank pages.

Nordschleife
04-28-2010, 12:40 AM
I've been ordering from Rainier since 2007 and I never had any problems with them whatsoever. They've always been awesome to deal with, shop with, and speak to. I had to make one return before and it was handled with ease and efficiency. I also ordered a custom assembled upper from them before and it turned out to be one of the best upper receivers I've owned.

Major props to John and his crew, I'd recommend them to anyone! And yes, lightning quick shipping!

TheClap1
04-29-2010, 6:48 PM
Excellent service and very fast shipping. I ordered on Monday received on Thursday. Great quality products. Will order from again. Thanks!

gamma105
05-15-2010, 8:51 PM
Thank you John and Mike for your amazing service! Your customer service is top notch, along with your prices! Thank you again for the smooth transaction, I'll definitely purchase from you guys again!

RainierArms
05-23-2010, 2:41 PM
Thanks for all your business and support. :)

stevie
05-26-2010, 6:52 PM
Great service and fast shipping. Ordered 2 "guys-lee" SSA triggers, shipped on monday and received on wednesday.

a1fabweld
05-29-2010, 10:17 AM
I've placed many orders with Rainier Arms & your service is first class every time. Fast shipping, great prices, no complaints. I've referred many of my friends to Rainier & they are all pleased as well.

esskay
06-28-2010, 7:29 PM
Fantastic service!!! Totally took care of me on something that came up with an old order! Props to Rainier.

NorCal*Shooter
08-08-2010, 5:03 PM
Just wanted to stop by and say thanks for the great service and fast shipping. The LE discounts are more appreciated than you know. I'll be back for more goodies!

bcDeL
11-10-2010, 6:17 PM
Just wanted to say thanks for the awesome customer service with my pof upper last week.
The sporknife is pretty cool too:74912

thechiefgood
11-26-2010, 11:41 AM
Rainier Arms is my go to spot. I feel totally comfortable ordering from them every time. Made an order for a bobro mount this past wednesday and I got it friday morning. With rainier around, I know i'm covered.

415shooter
03-08-2013, 4:29 PM
Ya'll helped me when you didn't have too. I ordered a Mod 4 BCM charging handle, when I meant to order a Mod 3 handle. Not only did you guys let me exchange it. But when my credit card processed the order, I talked with Mike, who refunded my card the amount of the exchange. Rainier Arms is #1 in my book.

97F1504RAD
05-23-2013, 1:20 PM
Two thumbs up for allowing me to add to my order yesterday without any type of hassle. First Class operation you folks have and I will continue to do business with you. And thanks for not hammering us on pricing.

Kilber
03-21-2014, 2:41 PM
Had an awesome experience with Sony. She went out of her way to get me a Black XTC muzzle brake and a black low pro match grade gas block. Should look great on my Rainier Select barrel, once I mount it to my Rainier upper. My first high end build, going Rainier! Be back soon for more!

Kilber
03-25-2014, 6:42 PM
UPDATE:

Items shipped Friday and received Monday. All items of the highest quality, as expected (including the awesome free sticker). Rainier sets the bar way too high for others to compete. I always feel confident when buy anything from them, and know that the customer will be taken care of. I will always recommend them to others. Thanks again!

P.S. Did I say Rainier was awesome?