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View Full Version : PSA Sent 1 AR Pistol Buffer Tube instead of 2 Classic Lower Builds Kits


alex45auto
01-14-2013, 5:38 PM
This might not be a big surprise for many who have ordered from PSA, but they finally messed up my order that was delivered today. I ordered 2 classic lower builds from PSA on Dec. 24th and it arrived today. The box felt very light and inside the box was not the 2 classic lower builds but instead I received 1 AR Pistol Buffer Tube. I have done alot of business with PSA and they finally got it wrong this time. It's kind of hard for me to figure out how they can mistake 1 buffer tube for 2 complete Classic Lower Build Kits. I have emailed and pm'd them about the problem and hopefully it will be resolved. I also copied them the original invoice emailed to me when the order was placed (see below). I know it's been very busy for them but they collected payment from me when I ordered it and I would like to receive what I already paid for. I made sure I attached a dated picture (see below) of what I received to both the email and pm to them.

"Hello, Alex Borja
Thank you for your order from Palmetto State Armory. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at info@palmettostatearmory.com or call us at 1.803.788.9095 Monday - Friday, 9am - 5pm EST.

Your order confirmation is below. Thank you again for your business.

Your Order #100160028 (placed on December 24, 2012 2:43:54 PM EST)

Item Sku Qty Subtotal
Palmetto State Armory Classic Lower Build Kit 437 2 $219.98
Subtotal $219.98
Shipping & Handling $7.00
Grand Total $226.98


Thank you, Palmetto State Armory"

http://i939.photobucket.com/albums/ad235/caspianarms/001-2_zps9f5a6c26-1_zps4beb0221.jpg

Brandon04GT
01-14-2013, 5:56 PM
You can start by blocking out your address in the pic :p

alex45auto
01-14-2013, 6:01 PM
You can start by blocking out your address in the pic :p

Thanks for the heads up. Will edit pic.

ptroxx
01-14-2013, 6:07 PM
No hopefully , they will take care of it... remember they are getting slammed right now and sounds like they just put the wrong ship lable on the box...

Guess im lucky I have never had an issue with 6 different orders.

GL

alex45auto
01-14-2013, 6:12 PM
No hopefully , they will take care of it... remember they are getting slammed right now and sounds like they just put the wrong ship lable on the box...

Guess im lucky I have never had an issue with 6 different orders.

GL

I'll just wait and see. I have never had any issues with PSA until now. This is the time when we'll see how good of a company they really are.

TheDigitalPicasso
01-14-2013, 6:14 PM
Sorry to hear that this happened but in sure they can fix this. Hopefully you get your items that you ordered soon.

alex45auto
01-14-2013, 6:26 PM
No hopefully , they will take care of it... remember they are getting slammed right now and sounds like they just put the wrong ship lable on the box...

Guess im lucky I have never had an issue with 6 different orders.

GL

I wonder who the lucky person is who got my 2 Classic Lower Build Kit.

alex45auto
01-14-2013, 6:43 PM
Found the packing slip in the box. It's suppose to be 2 buffer tubes for some guy in Maryland. He too would've been upset because there was only 1 in the box. Maybe he'll send me mine. WISHFUL THINKING!!!!

alex45auto
01-14-2013, 6:44 PM
No hopefully , they will take care of it... remember they are getting slammed right now and sounds like they just put the wrong ship lable on the box...

Guess im lucky I have never had an issue with 6 different orders.

GL

You're right, it was mis labelled. Now I feel confident that PSA will fix it.

dirtracer27x
01-14-2013, 7:09 PM
i just received my lpk,must have gotten luck as everything was there.they even gave me 4 detents and springs extra when it was all said and done lol

PolishMike
01-14-2013, 7:13 PM
I have no idea how they screw up as many orders as they do...

Sent from my SCH-I535 using Tapatalk 2

zin466
01-14-2013, 10:52 PM
All my orders turned went ok

alex45auto
01-15-2013, 4:36 PM
Spoke to Clay from PSA this morning and this afternoon I received a new UPS tracking email for my builds to arrive on the 21st.. Hopefully it'll be correct. They also emailed me a return label for the wrong box I received. I let Clay know that the packing label on the box I received said 2 buffer tubes and it only had 1. So they also made a mistake on the wrong box I got.

DannyInSoCal
01-16-2013, 1:22 AM
I've got a set of these combo LPK's on order also -

Is three weeks normal for items they "have in stock"...?!?!?