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drifter001
05-23-2012, 10:55 PM
so i was in today in search for some fishing gear (new rod/reel etc). Now usually ive had great customer service there so i was hoping to get the same. after browsing around for a while i found a rod i wanted but since reels are behind a glass case, obviously i needed help to check one out/buy one. I go to the front counter with rod in hand and a manager walks up with a customer who is picking up what seemed like a new pistol. Manager asks me if i needed help and i told him yes that i wanted to check out a few reels. Manager then tells me that the fishing guy isnt in and blah blah blah...If hes a manager how hard is it for him to get his lazy *** over there and quickly show me the two reels i wanted so i can buy one of them. completely ticked me off :rant:

Speed Racer
05-23-2012, 11:59 PM
i'm an avid fisherman too and it does seem they're more focused on their gun sales. i used to go to turner's for fishing gear but not anymore. it looks like they only have one guy working at the fishing dept.

drifter001
05-24-2012, 8:25 PM
i'm an avid fisherman too and it does seem they're more focused on their gun sales. i used to go to turner's for fishing gear but not anymore. it looks like they only have one guy working at the fishing dept.

I was annoyed cuz I really wanted to test out the feel of a reel before purchasing one but I just went off of online reviews and a friends opinion and bought a reel from sports authority...what's the point of Turner's having a fishing section if they won't bother helping someone out in that dept ....might as well add more guns since that's all they care about

Turner's Outdoorsman
05-25-2012, 11:06 AM
so i was in today in search for some fishing gear (new rod/reel etc). Now usually ive had great customer service there so i was hoping to get the same. after browsing around for a while i found a rod i wanted but since reels are behind a glass case, obviously i needed help to check one out/buy one. I go to the front counter with rod in hand and a manager walks up with a customer who is picking up what seemed like a new pistol. Manager asks me if i needed help and i told him yes that i wanted to check out a few reels. Manager then tells me that the fishing guy isnt in and blah blah blah...If hes a manager how hard is it for him to get his lazy *** over there and quickly show me the two reels i wanted so i can buy one of them. completely ticked me off :rant:

Not good; e-mail sent!

joash
05-25-2012, 11:46 AM
More focused on their gun sales? The gun counter has awful customer service.

i'm an avid fisherman too and it does seem they're more focused on their gun sales. i used to go to turner's for fishing gear but not anymore. it looks like they only have one guy working at the fishing dept.

Speed Racer
05-25-2012, 3:17 PM
I agree 100%. I'm just pointing out that they usually have 4-5 guys at the gun counter & 1 if that on the fishing side. Also take note, that the guys are always behind the gun counter. What if you have a customer who wants to purchase gun accessories, like a range bag or something? Do we still have to take a number if we have a question about an item not behind the counter?

More focused on their gun sales? The gun counter has awful customer service.

joash
05-25-2012, 3:56 PM
It's a no win situation, because the City of LA won't allow people to open gun shops, so they know you can't go anywhere else no matter how lousy they are.