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View Full Version : Another 10 day wait for MFG replacement??30day limit?


heidad01
02-17-2012, 6:38 PM
I sent a BNIB gun back to the MFG for repair. They called and said they want to replace the gun, but because it has a different serial number they have to ship it to the FFL. Good enough so far. I go to the gun shop that I bought it from, after a 20 minute wait I was told that they will receive it (oh thanks :cool:) but I have to pay DROS again and wait 10 days to pick it up. This is for a gun I have not shot yet and went back the day after I got it.
Have you ever had to pay and wait again for a defective replacement by manufacturer? Does this mean that I now loose one 30 day limit since the last buy?:(

hyperion.excal
02-17-2012, 7:01 PM
I sent a BNIB gun back to the MFG for repair. They called and said they want to replace the gun, but because it has a different serial number they have to ship it to the FFL. Good enough so far. I go to the gun shop that I bought it from, after a 20 minute wait I was told that they will receive it (oh thanks :cool:) but I have to pay DROS again and wait 10 days to pick it up. This is for a gun I have not shot yet and went back the day after I got it.
Have you ever had to pay and wait again for a defective replacement by manufacturer? Does this mean that I now loose one 30 day limit since the last buy?:(

:shock:

This seems like a horror story to me. What was wrong with the first gun? Did you even inspect it before going to DROS the first time?

keenkeen
02-17-2012, 7:01 PM
I sent a BNIB gun back to the MFG for repair. They called and said they want to replace the gun, but because it has a different serial number they have to ship it to the FFL. Good enough so far. I go to the gun shop that I bought it from, after a 20 minute wait I was told that they will receive it (oh thanks :cool:) but I have to pay DROS again and wait 10 days to pick it up. This is for a gun I have not shot yet and went back the day after I got it.
Have you ever had to pay and wait again for a defective replacement by manufacturer? Does this mean that I now loose one 30 day limit since the last buy?:(

Yes and Yes.

Sorry but at least they are replacing your gun.

:(

MA2
02-17-2012, 8:30 PM
Sorry, but don't keep us in suspense...what gun, and what was wrong.

Should fall under this exemption, but I believe you need to pay to re-dros.


How do I handle the paperwork when a purchaser returns a defective firearm?

If a firearm is brought to you for service or repair, you may return it to the person who submitted it for repair without undergoing the DROS process. If the firearm must be replaced, a new DROS is required. There is an exemption from the one-handgun-per-month restriction for exchanged handguns.

(PC section 12072 (a)(9)(xi))

dwtt
02-17-2012, 8:47 PM
If the gun is so bad it had to be replaced by the manufacturer without having fired it, the OP should rethink whether this gun is worth it. Of course, when threads like this comes up the gun and manufacturer is never mentioned.

Munk
02-17-2012, 8:52 PM
If the gun is so bad it had to be replaced by the manufacturer without having fired it, the OP should rethink whether this gun is worth it. Of course, when threads like this comes up the gun and manufacturer is never mentioned.

read the rest of the exemption. He's not talking about being exempt from DROS, it clearly says he's exempt from 1in30.

heidad01
03-25-2012, 9:36 AM
Since there is interest, the gun was a Sig 1911 x0. The barrel looked like a reject and/or a beaver on kryptonite chewed on it. Sig finally replaced it after 6 weeks. :rolleyes:

SoCal Bob
03-25-2012, 9:42 AM
Has Sig offered to make up for the additional DROS by sending you extra magazines or accessories?

IrishPirate
03-25-2012, 9:49 AM
Has Sig offered to make up for the additional DROS by sending you extra magazines or accessories?

i'm sure a complaint to customer service should take care of this. Ask for more mags to offset the cost of the new DROS and the time spent waiting for a working gun.

Can't wait until CGF gets their day in court later this year to remove the 10 day wait for subsequent firearms purchases...would make debacles like this easier to deal with!

NeoGeo630
03-25-2012, 10:27 AM
I had to go through the same thing when S&W replaced a cracked frame on my old 637-2.
And no, they don't compensate for the costs. It's not their fault CA is the way they are with gun laws.

Grumpyoldretiredcop
03-25-2012, 11:13 AM
Yes, RIA did it to me.

707electrician
03-25-2012, 11:47 AM
There should be an exemption for this. To have to wait 10 days + shipping back to mfg and mfg warranty process + return shipping + another ten day wait topped off by another $25 is ridiculous. What purpose does it serve?

SilverTauron
03-25-2012, 11:57 AM
Don't take this as a California only-matter either. It is Federal regulations under the Brady Law which state that anytime a weapon enters custody of an FFL a background check with an attendant 4473 form must be accomplished before said weapon can be transferred to the owner. Up here in South Dakota I found that out the hard way after the owner gave me a 4473 when one of my handguns came back from an out-of-state gunsmith.


Thus in your state we have the 10 day waiting period and DROS on a weapon already owned by the OP.Its likely even if the weapon wasn't replaced the same process would be required.

heidad01
03-26-2012, 9:34 PM
The gun came back with nothing extra. :eek:
I had to make more than a half dozen calls and deal with the nasty, I mean nasty with attitude, customer service of Sig Sauer (one of the CS reps hung up on me while I was explaining the problem,wished I remembered her name), write a few letters and fax a complain to the president of the company and being without a new gun for six weeks after purchase. to give credit where it is due, the grand supervisor who called back tried to be nice and accomodating.
Just because there are laws about guns, it does not mean the customer has to be punished or inconvenienced. These are $1000 plus purchases not six packs of diet coke. The MFG should be more than greatful that you spent your money on their brand. Most of us need another firearm like a 3rd or 4th porch around the house.
On the same note, I had to call Springfield Armory for a 1911 return and repair. What a pleasant experience, and I mean that. The nicest CS I have talked to in along time. Informed and familiar with what you are talking about as well as really interested in making things right because it should have been right to begin with. SA's customer service was really impressive and I am sure I'll buy a few more of their 1911s.

RAMCHARGER
03-27-2012, 10:04 AM
On the same note, I had to call Springfield Armory for a 1911 return and repair. What a pleasant experience, and I mean that. The nicest CS I have talked to in along time. Informed and familiar with what you are talking about as well as really interested in making things right because it should have been right to begin with. SA's customer service was really impressive and I am sure I'll buy a few more of their 1911s.

One of the main reasons I chose S-A over a Sig 1911. I bought a used 1911 Mil-Spec in 2005 and it dveleped a very loose barrel bushing after lots of hard use that summer.
I called CS and talked to the nicest woman on the phone. "Sure honey we will take care of it for you" She then offered my as many magazines as I wanted to buy at the discounted price they offer you when you first buy a new gun.

lordres
03-27-2012, 10:55 AM
The CS rep I got when I had to send in my BNIB Sig was Andrew. He fixed everything for me fast and gave me a discount on an Action Enhancement Package. This was last month.

ke6guj
03-27-2012, 8:45 PM
Don't take this as a California only-matter either. It is Federal regulations under the Brady Law which state that anytime a weapon enters custody of an FFL a background check with an attendant 4473 form must be accomplished before said weapon can be transferred to the owner. Up here in South Dakota I found that out the hard way after the owner gave me a 4473 when one of my handguns came back from an out-of-state gunsmith.


incorrect. Federal law would allow the manufacturer to return the original firearm, or a replacement firearm with a different serial number, directly back to the owner. No new 4473 is needed.

heidad01
03-28-2012, 10:14 PM
Ke6guj, Thanks for reconfirming this. I'm sure a lot of gun owners in CA get the wrong story and loose on this one(Time and money not to mention an extra 30 day wait).
I talked to my local shop in culver city and the guy was ademant that a replacement gun has to be Drosed again with a 10 day wait. :eek:

I dealt with a MFG over this and it was confirmed by the said MFG's ATF offficer that if the MFG replaces a defective gun, the new gun with a new ser# can be shipped directly to the customer.

ke6guj
03-29-2012, 8:40 AM
Ke6guj, Thanks for reconfirming this. I'm sure a lot of gun owners in CA get the wrong story and loose on this one(Time and money not to mention an extra 30 day wait).
I talked to my local shop in culver city and the guy was ademant that a replacement gun has to be Drosed again with a 10 day wait. :eek:

I dealt with a MFG over this and it was confirmed by the said MFG's ATF offficer that if the MFG replaces a defective gun, the new gun with a new ser# can be shipped directly to the customer.

I was confirming that federal law allowed for a direct return of a replacement firearm, but CA law does not state that that is allowed.

indobos72
03-29-2012, 10:41 AM
One of the main reasons I chose S-A over a Sig 1911. I bought a used 1911 Mil-Spec in 2005 and it dveleped a very loose barrel bushing after lots of hard use that summer.
I called CS and talked to the nicest woman on the phone. "Sure honey we will take care of it for you" She then offered my as many magazines as I wanted to buy at the discounted price they offer you when you first buy a new gun.

Sorry OP to thread Jack....
But I just bought a SA PX9154LP, how do I get them to sell me the magazines for a discounted cost?

Thanks,

bigcasino
03-29-2012, 12:01 PM
Phoenix arms replaced my HP22 when it stopped firing after 13yrs. when they sent the gun to my FFL they included a check to the FFL for the $85 transfer fees and they included a like 3 free mags. I would think that a good mft would cover the cost of DROS

SilverTauron
03-29-2012, 12:03 PM
incorrect. Federal law would allow the manufacturer to return the original firearm, or a replacement firearm with a different serial number, directly back to the owner. No new 4473 is needed.

We are speaking the same thing, as I was referring to weapons returned to an FFL. Obviously the company could have sent it directly back to my adress,but logistical problems on my end required the use of an FFL for receipt of the weapon.Once a weapon enters the custody of an FFL it requires a background check to be released to the owner.

fairfaxjim
03-29-2012, 3:17 PM
I recently experienced this with a Sig 522 from Big 5. Returned it to Sig because the front sight block was canted. They replaced the rifle and had to send it to FFL. Customer service at Sig and Big 5 were both excellent. Big 5 handled the FFL side without cost (I did have to DROS replacement $25.00), and Sig paid shipping both ways and honored my request for a couple of extra mags to cover the second DROS cost.

SnWnMe
03-30-2012, 7:27 AM
What if they just destroyed your firearm and made a new one with the same serial?

zfields
03-30-2012, 7:37 AM
What if they just destroyed your firearm and made a new one with the same serial?

Maybe from a low volume/custom manufacture.

No way a large one is going to specifically make, and engrave a gun with the same serial number.

SnWnMe
03-30-2012, 8:31 AM
It seems far easier for a big name maker to do it. Melt old gun, grab an unmarked frame from the line, stamp it with the old serial, reassemble with parts from the bins.