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View Full Version : No Bathrooms for Customers at Pasadena :(


Taildraggerdave
10-06-2011, 6:03 PM
Drove about 30 miles yesterday in the pouring rain to Pasadena Turners to take advantage of a couple deals they had running. By the time I got there, my eyes were floating.

I run inside and ask the guy behind the counter if I can use the bathroom and he tells me they don't have a customer bathroom but that I could go to Petco next door and use their bathroom. I told the guy that the bathroom used to be available to customers as I know I've used it before. He said he'd been there for 5 years and that's the way it's been....

Either way, I grabbed the one main thing I went there for because they were almost out of stock. Went to the register, paid, and ran to Petco.
I had a few more things I was going to buy but said screw it. I'll buy 'em somewhere else.

As a side note, I would have had no problem using one of the trees outside as a relief station but I don't think the other customers or the local PD would have agreed.

Take care,
Dave

odysseus
10-06-2011, 6:04 PM
Perhaps you might ask for a "restroom" or "toilet" instead of a "bathroom", since they probably didn't want you to bathe in their facilities...:chris:









:BRB:

Taildraggerdave
10-06-2011, 6:05 PM
Good idea. I'll try that next time...
Dave

Joey_H
10-06-2011, 6:09 PM
Lotsa places won't let you use your bathroom, nothing new there. By the way they do let you use the crapper at the Signal Hill store and it has gun magazines in it. Ha! :D

speeedracerr
10-06-2011, 6:46 PM
Having worked at Turners Pasadena many years ago, its kinda difficult to let customers use the rest rooms since the gun storage room was located at the same vicinity. Maybe if the building had a centralized bathroom for all patrons of the building, that would work best.

bonzaiii
10-06-2011, 8:31 PM
Wow, I was there and I was upset that they would not make me an espresso, and now they don't have a bathroom, This is just to much to take.:facepalm:

ArkinDomino
10-07-2011, 12:58 AM
Wow, I was there and I was upset that they would not make me an espresso, and now they don't have a bathroom, This is just to much to take.:facepalm:


lol
:D

Full Clip
10-07-2011, 1:02 AM
Do they still have the free valet parking?

battleship
10-07-2011, 1:08 AM
should of just whipped it out and peed right there in protest, that's just B.S. that they wouldn't let a customer go.

Taildraggerdave
10-07-2011, 5:23 AM
Do they still have the free valet parking?
No, but they have a guy outside that will wash your windows for some change...:)
Dave

AAShooter
10-07-2011, 5:53 AM
Businesses that don't provide restrooms for their customers are sending their customers a message. Listen to the message and find a business that cares about your needs.

Slugo
10-07-2011, 8:58 AM
No disrespect to the OP, because I am sure that we have all been in a similar situation, but why is this such a big deal? I could care less if store I do business with has a public restroom. If nature calls, I will kindly ask the employees where the closest public restroom is.

I worked retail for several years at a business that provided a public restroom, and I can tell you first hand that a vast majority of people who use public restrooms are absolute slobs. Every night I was on a closing shift, I was also on bathroom detail. Each night I had the pleasure of cleaning the urine soaked toilet, the underside of the toilet seat splattered with excrement, and little puddles of urine around the toilet. I also had the wonderful pleasure of picking up the bits of wet toilet paper and paper towels that the customers would graciously leave for me on the floor; even though there was a trashcan readily available. I am not trying to gross anyone out here, but it was not a pleasant thing to look forward to. Maybe if more people actually showed some common decency and didn't destroy a bathroom after using it, more businesses would be willing to offer public restrooms to their customers.

The fact that gun stores usually store their firearms in some sort of lockup in the back is no real surprise to any of us. However, for most of these businesses, guess what else is in the back? Their bathroom. As an owner of a gun store, would you really feel comfortable letting people go into the back of your business where you keep all of your firearms inventory and other associated inventory, just so that someone can use your restroom? Do you want that liability? Do you want to clean up the conditions I described earlier in my post? Do you think your employees would want to clean up the conditions I described earlier in my post? Do you really think that your employees want to escort people back to the restroom and babysit them while they are using your restroom?

Again, I am not trying to flame, harp, or bully the OP or anyone else here. I am just offering another insight as to why some businesses, especially a gun store, may not wish of have a public restroom.

Additionally, more often than not, it is insurance companies that prevent companies such as gun stores and banks from allowing the public access to their restrooms; as it is considered a extreme liability.

Respectfully,

Slugo

ke6guj
10-07-2011, 10:13 AM
Having worked at Turners Pasadena many years ago, its kinda difficult to let customers use the rest rooms since the gun storage room was located at the same vicinity. Maybe if the building had a centralized bathroom for all patrons of the building, that would work best.
exactly.

I did get to use the restroom at Turners San Bernardino years ago, thankfully, but it was obvious that that was an area in which customers should not normally be allowed in.

IIRC, the Turners rep confirmed that at many of the locations, the restroom is just not in a location that allows for customer access. he mentioned that if they could allow customer access to a restroom in an area that would not cause a security problem, that they did do that at those stores. And that public restroom access was a thought when planning new stores.

TheHammerOfTruth
10-07-2011, 10:15 AM
Businesses that don't provide restrooms for their customers are sending their customers a message. Listen to the message and find a business that cares about your needs.

What is the message? They dont have public restrooms?

Slugo, thank you for you well thought out post.

AAShooter
10-07-2011, 11:47 AM
The message is simple. A retail business that cares for their customer will provide public restrooms for their customer's convenience. It may not be convenient for the retailer to offer a restroom or maintain it but it is a customer service. So the message it sends is that the retailer has decided their convenience is more important than yours (for what every reason). It is like hosting someone in your home and not letting them use a restroom. Your guest doesn't feel very welcome.

AAShooter
10-07-2011, 12:01 PM
. . . insurance companies that prevent companies such as gun stores and banks from allowing the public access to their restrooms; as it is considered a extreme liability. . .


I would be interested in seeing the contract language specifying that.

ArkinDomino
10-07-2011, 12:23 PM
Businesses that don't provide restrooms for their customers are sending their customers a message. Listen to the message and find a business that cares about your needs.


lol

Distro
10-07-2011, 12:27 PM
The message is simple. A retail business that cares for their customer will provide public restrooms for their customer's convenience. It may not be convenient for the retailer to offer a restroom or maintain it but it is a customer service. So the message it sends is that the retailer has decided their convenience is more important than yours (for what every reason). It is like hosting someone in your home and not letting them use a restroom. Your guest doesn't feel very welcome.

It's exactly like that, except it's not at all, and it's not even close.

redking
10-07-2011, 12:39 PM
I work at a place that does not have a customer bathroom...

when people ask to use the bathroom and they are innocent customers I say

"it's not really for customers, but sure go ahead."

If they poo everywhere we have their CC card. LOL

Garand1911
10-07-2011, 12:44 PM
Almost every subway restaurant ive been to does NOT have a public bathroom.
i really dont get it -- when im about to use my hands to eat a sammich, i really want to wash them first.
a resturant should have a bathroom, a gun store? not so much

kunho
10-07-2011, 12:45 PM
i believe the law is for those business in which its patrons or customers are there for more than shopping (ie dining or entertainment) there must be a public restroom, but stores and just casual business do not need to offer a public restroom.

Sent from my DROID2 GLOBAL using Tapatalk

johnthomas
10-07-2011, 12:49 PM
Businesses that don't provide restrooms for their customers are sending their customers a message. Listen to the message and find a business that cares about your needs.

I agree, I will not shop at a place that I have to do the "I gotta pee dance" at.
If you go to eat somewhere at a sit down diner and they have no rest room, call the health department. They will close it down until one is available to customers.
That's like going to the range, loading all your guns up and being told you can't shoot.

Distro
10-07-2011, 12:53 PM
I agree, I will not shop at a place that I have to do the "I gotta pee dance" at.
If you go to eat somewhere at a sit down diner and they have no rest room, call the health department. They will close it down until one is available to customers.
That's like going to the range, loading all your guns up and being told you can't shoot.

Wow, another just marvelous analogy...

Turner's Outdoorsman
10-07-2011, 1:16 PM
We're fortunate that a few of our stores do have a restroom that is located in an area accessible directly from the sales floor. But we also have restrooms located, as one member mentioned earlier, directly near or even behind some sensitive areas of our stores.

We do give our managers some leeway in judgment depending on the physical particulars of their store- some stores can manage it without taking more than one employee off of the floor, others cannot.

We have a manager's meeting upcoming so we'll go over this subject again.

AAShooter
10-07-2011, 1:35 PM
Thanks for the response and consideration. That's an impressive list of sponsorship for the Calgun efforts! It is appreciated.

AAShooter
10-07-2011, 1:48 PM
Wow, another just marvelous analogy...

Analogies do require a conceptual leap that many can not make. :)

Taildraggerdave
10-07-2011, 4:22 PM
We're fortunate that a few of our stores do have a restroom that is located in an area accessible directly from the sales floor. But we also have restrooms located, as one member mentioned earlier, directly near or even behind some sensitive areas of our stores.

We do give our managers some leeway in judgment depending on the physical particulars of their store- some stores can manage it without taking more than one employee off of the floor, others cannot.

We have a manager's meeting upcoming so we'll go over this subject again.

Thank you very much. That will be great.
Take care,
Dave

Slugo
10-07-2011, 6:55 PM
I would be interested in seeing the contract language specifying that.

I wish I was able to provide the contract language for you; however, in my college studies I was only able to take two business law courses, and I am not up on finding proper written sources on this matter. Additionally, I do not specialize in insurance contracts, or any business legalities. I did however post information based upon my own previous work experience. I did gather some information with regards to what I mentioned about businesses and insurance liabilities from a credible source. My mother was my crediable source as she was employed by Bank of America for over 10 years. During her employment, she was told by both her branch managers, and upper management from corporate that their insurance policy dictated that it was an extreme liability to have any non-employee in a "sensitive" area of the bank. These "sensitive" areas included the bathroom due to its proximity of the vaults.

So while I cannot provide you with actual documentation, I can only hope that my credible source is good enough for this forum discussion. I sincerely respect your opinion, and in no way, was I trying to belittle anything that you stated previously. I think that Turners has made great lengths in improving customer service since joining CGN, and I applaud them on their efforts.

Respectfully,

Slugo

AAShooter
10-07-2011, 8:21 PM
I wish I was able to provide the contract language for you; however, in my college studies I was only able to take two business law courses, and I am not up on finding proper written sources on this matter. Additionally, I do not specialize in insurance contracts, or any business legalities. I did however post information based upon my own previous work experience. I did gather some information with regards to what I mentioned about businesses and insurance liabilities from a credible source. My mother was my crediable source as she was employed by Bank of America for over 10 years. During her employment, she was told by both her branch managers, and upper management from corporate that their insurance policy dictated that it was an extreme liability to have any non-employee in a "sensitive" area of the bank. These "sensitive" areas included the bathroom due to its proximity of the vaults.

So while I cannot provide you with actual documentation, I can only hope that my credible source is good enough for this forum discussion. I sincerely respect your opinion, and in no way, was I trying to belittle anything that you stated previously. I think that Turners has made great lengths in improving customer service since joining CGN, and I applaud them on their efforts.

Respectfully,

Slugo

Slugo, thanks for the information. I appreciate your explanation. I was not offended by your response but curious about how they would put it in the contract. In the example you provided, I would hope there would be an agreement up front on what exactly is the sensitive areas.

Anyway, thanks for the insight.

DavidR310
10-08-2011, 2:01 PM
It would be nice if they did, but I understand why the don't. San Bernadino wouldn't let me either. Rancho does.

However, when I was at the Rancho store, I saw a old man who just picked up his firearm go straight to the men's restroom. :eek: The woman behind the register counter called to one of the guys behind the gun counter and that guy came quickly over to the restroom and started pounding on that bathroom door and in a loud ( not crazy person loud, but police officer loud) voice telling him he needs to exit the restroom immediately.

Can you imagine how that could have turned out if he was a bad guy?

AAShooter
10-08-2011, 4:31 PM
It would be nice if they did, but I understand why the don't. San Bernadino wouldn't let me either. Rancho does.

However, when I was at the Rancho store, I saw a old man who just picked up his firearm go straight to the men's restroom. :eek: The woman behind the register counter called to one of the guys behind the gun counter and that guy came quickly over to the restroom and started pounding on that bathroom door and in a loud ( not crazy person loud, but police officer loud) voice telling him he needs to exit the restroom immediately.

Can you imagine how that could have turned out if he was a bad guy?

I'm not sure I want him to exit immediately!:eek::eek::eek: