View Full Version : Awesome customer service

09-11-2011, 7:03 AM
Ordered a couple of selectors earlier in week. Misreading the instructions, I ordered two the same levers in the three lever kit.

I emailed you guys asking how to fix my goof. Not expecting much to happen until the next business day, I was surprised when I got a phone call from Roger early that evening and we got it sorted out. Also got a short education on your design, etc.

All the parts arrived promptly including the levers I wanted in the first place. The original order arrived the next business day and the levers I actually wanted to order arrived the day after.

The levers I ordered in error are on the way back to you now.

Thanks again. Couldn't be happier with the product or the service.

09-13-2011, 5:10 AM
Thank you Jeff for speaking on the phone with me, please let us know how the selectors work for you :)