View Full Version : DSA arms Recall

05-31-2011, 8:19 PM
Has anyone done bussines with DSA arms, if so how was your experience?
How long do you wait for an answer when you fill out the recall form on line.

05-31-2011, 8:28 PM
I like their rifles, but my experience with their customer service has been absolute crap. They never responded to multiple emails, and gave me the run around on the phone in regards to double billing me on multiple orders and multiple parts. I documented everything and had my credit card company make me whole.

05-31-2011, 8:49 PM
i have not had any problems with them or their customer service. dont waste your time waiting for a email and just call. what got recalled?

05-31-2011, 8:55 PM
Yes, earlier this year I shipped my rifle to them. I used UPS for shipping.
Went smooth,even after UPS clerk asked what item was and I said sporting goods he whispered if it was rifle, I said yes,clerk was helpful.
I dealt with Mike(DSA), he was very helpful. DSA provides free shipping both ways and hard case if you don't have one.
I don't remember how long wait was for box and shipping info.Wasnt very long.
Hope this helps.